Absolutely atrocious company, zero customer service. I buy from Ebay and the seller chooses to use Yodel. The driver can't find my address the first time (a few weeks ago) I spent hours on the phone to rude telephonists and on chat to be told they were returning my parcel as I'm lying about my address. the operator disconnected after the rude attitude toward me, I then had to drive 40 miles to Selby to collect my purchase which eventually went back to the seller because it had been broken in the days that Yodel drivers had been throwing it around. Today I have been confronted for the second time with Yodel. Tracking info online appears to be a good idea but the driver frequently seems to be stood still. The info says you are next (no more drops before you) so I'm waiting and for three more hours, the driver is sat around the corner so my husband drives round. He's not there. My husband comes back and still the map is showing the driver is sat there. This was around 5pm. 830pm I got a message telling me the package was delivered and signed for at 5pm. In the meantime I have been going on chat to Yodel online and after they say it's on it's way they disconnect chat. Very rude. 830pm I try again and same. This time I'm told to contact the seller. Not really his fault, he's paid an incompetent service to do the job. Yodel do not have any idea customer relation. They are constantly very rude to the people they deliver to. I'm so frustrated this has happened twice this month.