Transcript to warn others
‘Have taken out new policy a few days ago, do you have 14 day cooling off period
James At 1:00:57 PM
Let me take a look at this for you
James At 1:01:50 PM
Can you confirm that the contact telephone no and email on file are still correct?
R At 1:02:24 PM
Yes
Cover does not start until 1st march
R At 1:03:12 PM
Policy no. Xxxxxxxxx
James At 1:04:08 PM
Yes you do have a 14 day cooling off period but there would be a £49.99 set up fee if the policy was cancelled within this period which is in place to recover costs we lose as a broker. This was outlined pre purchase for you
R At 1:09:36 PM
I think I’d rather pay that than go with you
James At 1:10:07 PM
Im sorry to hear that. May i ask the reason as to why you feel that way?
R At 1:11:40 PM
if you charge £50 for a quote 20 days before it is needed it does give me much hope for your customer service moving forward
James At 1:12:59 PM
Im sorry you feel that way. The charge was outlined pre purchase and agreed to when you took the policy. We are totally transparent in all our charges. May I ask the reason you were looking to cancel the policy prior to knowing about the fee?
R At 1:14:03 PM
Word of month experience
Not sure you can call it cancelling before cover starts
James At 1:14:22 PM
I see, we do have a lot of great reviews online on both trust pilot and on reviews.co.uk where customers have left feedback
RAt 1:15:34 PM
the way people are treated is paramount
Please arrange my refund
James At 1:15:54 PM
I totally understand that why is why we strive to give the best service possible
This is why we are so transparent with our fees
R At 1:16:02 PM
50 for a few papers is extortion
James At 1:16:06 PM
Did you not read the terms of the policy before you accepted into the contract?
R At 1:16:40 PM
It doesn’t change my view, please don’t patronise me
R At 1:17:25 PM
Please arrange my refund
James At 1:19:46 PM
I am only trying to help im sorry you feel that way. I will just process this now for you
R At 1:22:03 PM
3 years ago
Yoga-Insure has a
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