I totally agree with other comments about Yoga NOT having a telephone line to discuss their insurance. It's absolutely ridiculous to pay employees to type messages back & forth on live chat for an hour, when a conversation could take 6 mins - 10 mins. The texting is long and drawn out process & is only available between 9am to 2pm when most people are at work & can't communicate with the business. Don't bother looking for a telephone number as there isn't one. I still don't know who or how to contact the breakdown service I opted to pay for.
Then there is the confirmation email which is full of grammar errors like you would expect in a scam emails.
I personally was on my phone to one employee for in excess of an hour texting on their live chat, asking normal questions about a policy they had & by the end even I had had enough, going back and forth with texts as the business categorically will not speak to you if you give them your contact number.
I have yet to see how they perform as a broker and the insurance company or underwriter in the event that I have to use them. I should have done my own due diligence reading other people's experiences when they required or needed to make a claim, as it does not read well.
If you're reading this, it's buyer beware, do your research & think to yourself 'this may be the cheapest quote, but if I happen to need to make a claim and the stress of an accident or breakdown, am I going to be faced with more stress, & was saving a few £pounds now worth it compared to other more reputable businesses who have a wealth of great reviews in time of need'?
Hopefully I won't need to claim but if I do, be sure I'll write a factual account of how professional the claim or breakdown was handled. This will provide future buyers of Yoga's handling of real life scenarios.
Mr M C
1 month ago
Yoga-Insure has a
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