Absolutely agree with both Bass and Ian below. Booked this by mistake - BEWARE it is VERY easily done. Cancelled first thing next morning AND SEVEN days before my policy was due to start and was appalled that they were charging me £49.99 to do so. James on on-line chat would do nothing to assist despite me quoting yoga's paperwork guaranteeing NO charges would be made if cancelled within 14 day period. He only advised that my own insurance company (Admiral)would charge me £125 for the same cancellation. I checked with Admiral who assured me that this was incorrect. I told Admiral how unhappy I was insuring with Yoga as if this is how they were at inception, how would they handle any potential claim ? Admiral were wonderful!! They were so disgusted with Yoga's statement and their treatment of me that they have given me a further £49.99 discount on my original policy to allow me to cancel with Yoga at no extra cost to me ! Bravo Admiral - You have a customer for life !! Yoga - you are a disgrace and people should be warned off this site. I am going to put this on social media and complain to the ombudsman. I am so enraged that these kind of companies can get away with this sort of behaviour. I have awarded 1 star as it will not allow me to award none. I will attach their confirmation document which clearly states on their document labelled YOGA IPID: How do I cancel the contract?
If you want to cancel your insurance you need to log onto your customer portal.
You can cancel your policy within 14 days of purchase or renewal (or on the day you receive the policy documents, if that’s later) – we will refund any money paid providing cover has not started.
If you cancel after your policy has started, we will reduce your refund to pay for the time we provided cover.
If a claim has been made against your policy the full insurance premium will be payable and no refund will be issued.
How can they send wording as above and then charge £49.99 ? Absolute Disgrace - You have been warned !
3 years ago
Yoga-Insure has a
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