When I checked the schedule the excesses showing were different than the Go Compare details. Tried to amend but couldn’t so NTU’d the policy a day before the cover was to start. Your system has treated it as a cancellation and charged fees of over £50 which is wrong considering there should be a 14 day cooling off period with full refund if cover not required and no claim made. No claim made. Tried to do a live chat but your robot gave a website that according to my computer does not exist. No email address either, no contact phone number ....! I have complained to GoCompare as I want all my money back. I will see what they say before complaining to your HO in Doncaster. Your system is not geared to NTU’s and automatically charges when it should not. Would be very cautious in using an offshore insurer again.
1 month ago
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