Yours Clothing Reviews

2.4 Rating 229 Reviews
32 %
of reviewers recommend Yours Clothing
2.4
Based on 229 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Yours Clothing 2 star review on 26th February 2022
Anonymous
Yours Clothing 1 star review on 6th December 2021
JULIE HODGES
Yours Clothing 1 star review on 25th October 2021
Deborah
Yours Clothing 1 star review on 25th October 2021
Deborah
Anonymous
Anonymous  // 01/01/2019
Absolutely appalling. The jumper was poor quality, Yours may have taken over the Long Tall Sally brand but they have not upheld the original company's high standards. As for returning the jumper it was a rip-off. They charge postage on the original order and then deduct it from the refund and as you have to pay the return you are effectively being charged 3 times; then to add insult to injury they did not refund the full price of the jumper even though it is was still advertised at full price. Avoid.
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Posted 1 month ago
Absolutely disappointed that you have to pay fir every item returned. Would not be ordering from yours again.
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Posted 1 month ago
AVOID THIS COMPANY. Returns are a rip off. They're making money from returns! They deducted £1.99 (their processing fee) plus the delivery fee I originally paid, £2.99, from my refund. I cannot see mention of this deduction of £2.99 delivery fee in their online terms and conditions laid out when I returned the item. No other online clothing company I've bought from does this! So I rang twice to request Ts and Cs stating this to be emailed to me, it never arrived. Their customer services staff are abrupt, rude and patronising.
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Posted 2 months ago
I usually buy flowers for my friend for her birthday but this time I thought it would be nice to surprise her for her birthday. I bought a jacket online on the 28th December and still waiting on it to be delivered. I have contacted them and still no response. Some surprise ...nothing. Customer service is terrible. Ireland need a shop like this to give a service that people pay for. Run them out of town people. Let us be heard not ignored. They have ignored me. Never buy a thing off them again. Can't leave photo it hasn't arrived yet on a slow boat from China
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Posted 2 months ago
I would have given zero if it was an option. Absolutely let down by the level of customer care given. I placed an order and received an item 3 sizes too small despite this being a brand specifically for plus size people. When I enquired for a replacement I was bluntly told I would have to return the item, and wait for the item to be approved before they would exchange it. I did so and followed the instructions given to me by their customer service team and despite having corresponded with them specifically before returning the item to ensure I would receive an exchange, they once again failed me and sent me a refund rather than an exchange, which they did not communicate and I had to chase up myself! When I raised this as a complaint, I was met with cold and uncaring responses saying there was nothing they could do. Rubbish!!! The person I spoke to had a passive aggressive and almost rude tone in their emails and basically ended the correspondence with, either I place a new order (with delivery cost refunded after purchase, which takes 3-5 days with most banks) or go away. This is unacceptable customer service and I'd expect more from a big brand like Yours. What an absolute disappointment.
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Posted 2 months ago
why do yu not put invoices in orders have been struggling to return my items for weeks now i am in my 70s its too much bother not a happy customer
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Posted 2 months ago
They took the money out of my account 6 times, still can't get through to them to get a refund on what they owe me
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Posted 2 months ago
Company needs a huge lesson in customer service. Worst I’ve experienced in a long time! Be wary of the cleanliness of the items you receive… I was sent dirty, covered in mud boots that had been worn by somebody else and just repeatedly got sent copy and pasted responses that didn’t offer a suitable resolution to the issue. Best you can do is not being charged £2 for the return or 25% off some dirty boots worn my someone else. If you’re going to have a customer service team, don’t just make them copy and paste the same generic email that had no specific relevance to the issue. There was nothing genuine about any response or apology I’ve received, this was the first time ordering from you and I’m hugely disappointed, more so in your terrible reply’s than the actual issue!!
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Posted 3 months ago
I returned 10 items via RM , yours wear house says the box arrived with 1 item Yours sent me email to say case closed after investigation However RM have confirmed the parcel weighed 20k which is very heavy . Yours have not contacted or spoken to RM . Just closed the complaint , the goods come to nearly £300 , they can take me to court because I have the proof that I need as to the weight of the parcel from RM Not even speaking or contacting RM and closing the case is not acceptable. Look forward to seeing you in court
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Posted 3 months ago
The sequinned top I ordered arrived in crumpled scruffy packaging like it had been returned by someone else. Then I found it had a button missing. This was my first order. I will not be ordering from them again.
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Posted 4 months ago
just received 2 items, purchased 2 sizes as reviews said items tended to be a little snug... the bigger of the 2 sizes was perfect but faulty; so had to return... just gone on line to find the return will cost me £1.99... so to summarise, i have paid up front for items, paid a delivery charge, returning an item that is faulty and am being charged for the privilege... well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again.... app now deleted, pc bookmark removed so, after being a customer for over 8 years, its a most definite goodbye from me.
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Posted 4 months ago
Returns are terrible to sort. I'm worried I'm not going to get my money back after reading these reviews. Shall definitely not be ordering from here again or recommending this site
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Posted 4 months ago
I bought a sweatshirt for 24 after wearing. It 2 times it's gone all bobbly near the zips so I'm not happy with that
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Posted 5 months ago
As a lot of people have said, you pay for delivery, then for returns ? So won't be buying anything again. Too expensive
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Posted 5 months ago
So called free returns. Returns are definitely not free. £1.99 to return 6 items plus £1 for every item over the six. Apparently thats what they class as a restocking charge. Will not be ordering from them again😡
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Posted 5 months ago
Really poor quality items, returned quickly. Charged nearly £30 in delivery and return charges, then they under paid me as well! Awful awful clothing, thin and poorly made, poor sizing, conning people making money on returns!!! It would have been cheaper to return the items myself. When goods are not as described the cost to restock them is exorbitant and totally unfair. Rip off for sure. 4 items kept, and after the first wash they are really rubbish as well. £260 paid £192 refund, the actual goods retained (rubbish) £38! Do the maths. £38 for 4 items which were rubbish after a wash, the rest returned at a cost of £30!!!! Apalling
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Posted 6 months ago
DO NOT ORDER FROM THEM. I made an order at the beginning of June, and didn’t get my order till the end of June. Customer service is terrible, they do not respond to any complaints, they just tell you to create new ticket…only after giving them 1 star review I got some kind of message back. Now for returns- it’s mid august now, I returned my order on june 17th, and it got to their “3rd party shipping facility” at june 20, and I still haven’t received my money back… I send over 20 emails and all the do is copy paste answer of “order did not reach their warehouse yet”, but offer no support. They didn’t even tell me they use some third party shipment, I INVESTIGATED IT AND I FIGURED OUT ANOTHER WEBSITE to track my package, which of course is stuck somewhere for over a month. So I’ve been waiting since June 20 till now- august 13th with no answer if I ever got my money back. It’s such a terrible company, please don’t give them any business. I will be looking into getting money back somehow, but as of right now it seems like a big scam.
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Posted 7 months ago
Serious privacy issues Placed an order without registering and paid via PayPal, unfortunately they used my PayPal address to start spamming me straight away so just after receiving confirmation of my order I also received 2 emails, one to say I left goods in my basket the other to say 'we know you be back' so I cancelled the order but they refused, yes you heard well.
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Posted 7 months ago
Yours are now charging restocking fees on a return Beware of this rip off
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Posted 8 months ago
Ordered 2 dresses, and they are nothing like the pictures. First one was a satin dress, looks fab in the pics, very stylish. In real life the fabric is so thin and cheap looking, it's black but you can see right through it, and it creases so bad, even the shape didn't match the photos online, the neck was much higher than was advertised. The second dress was just terrible and frumpy, again a cheap nasty material Probably cost all of a couple pounds to make, and they are charging £60 for it!
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Posted 9 months ago
Yours Clothing is rated 2.4 based on 229 reviews