Anonymous
One of our key member of staff had an emergency sickness/accident which meant that we had to cancel our meeting. We had paid for the flexible package. We tried to get in touch with Zipcube over the weekend to cancel the meeting room and left them a message. When we followed up with them on Monday, their response was that they will have to charge us for the meeting room at full price because we had not cancelled 2 days before the meeting. The guy went on explaining that it had to be 2 working days not weekends. I explained that it was an emergency sickness/accident and he just gave me the same response over and over. We were charged the full price in the end with no empathy in the staff's manner. We had to phone twice on the day as the first staff did not get back to us in adequate time. Just like it's name, 'Cube', they are inflexible, they do not know how to operate outside the cube for unforeseen circumstances.
3 years ago
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Zipcube has a 4.78 average rating from 425 reviews
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