24 MX Reviews

1.2 Rating 34 Reviews
6 %
of reviewers recommend 24 MX

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Checkout states 'Dispatch in 1 day' but does not say that delivery takes 3 weeks. You only find out that the post takes 3 weeks after you have paid. So I emailed immediately after ordering to request cancellation. They sat on the email for two days and then emailed back saying "Thank you for your message! Your parcel has been packed and dispatched from the warehouse" Not really the kind of service that encourages repeat custom.
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Posted 1 year ago
Wanted to cancel immediately after purchase as realised made a mistake. Impossible without emailing, by the time anyone responded the product was apparently 'uncancelable' although the tracking said it had not yet been despatched. Cue many emails back and forth refusing to do anything about it, and a package coming all the way across Europe. Then all my wasted time returning it, only to find they charge me for the privilege! What a joke, do not use them unless you're 100% certain (and other reviews suggest some of the quality of parts is not great).
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Posted 1 year ago
Ordered swing arm bearings on 02/03/22. Arrived on 15/03/22. Almost two weeks for delivery to the UK. I was not aware 24MX are not based in the UK, web address is misleading, and hence the long delivery times. Parts turned up and were wrong year. Mistakes do happen. Sent back to 24MX, this took another three weeks for them to receive. They have to receive the wrong parts back before sending out the replacements. Now sent out replacement which i received 21/04/22. Again 24MX have sent me the wrong part for a second time. I have emailed several times and no response to this. Even before when trying to get in touch they are very slow to respond. They don't have a telephone number so cannot be contacted this way. Here i am almost two months down the line and no parts and still waiting on a response? If you want something quick this is not the company to use. Will never deal with 24MX again!
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Posted 1 year ago
I ordered some items on 24MX.com that I received after 3 weeks. So far, I'm not complaining. A few of these items I returned by following the exact Return Policy as seen on 24MX.com, to an address in Poland. Now it's been 2 months that my parcel is at Customs in Poland. After 30 emails with 24MX customer service, they never claim the parcel from Customs, and still saying that my local Post Office should deal with Customs in Poland. Save yourself money and big headache, don't use 24MX. Awful experience..
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Posted 2 years ago
Terrible customer service. Over A month later and no delivery. They also will not get involved once your parcel has left them. After a month of contacting multiple people I finally got through to GLS in Poland. All at my own cost in phone bills and time wasted. To find out they have not provided the necessary documents for my parcel to be shipped. They still do not care. Please save yourself the heartache and trouble. Support your local retailer. It may seem to be a deal. but as I have come to learn the cost of chasing my parts and the fact my money is tied up and lost a month of time. I will still have to get it locally anyway.
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Posted 3 years ago
I received a malfunctioning mx bikestand so I returned it and left a message about what was wrong with it. They didn't reimburse me what I paid for it, they deducted the return cost. This is not legal but they couldn't care less! Stay away from 24MX!
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Posted 6 months ago
I'm still awaiting a refund for item a month after returning it. Fobbed off with emails stating it's not arrived in their warehouse yet. Total waste of time. Don't bother with this company
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Posted 7 months ago
Be very careful buying any bike parts from 24 mx.I’ve had some poor quality high priced parts that don’t fit or are failing wit very little use.24mx customer care are slow to respond and never seem interested to help.I would chose dirt bike express over 24mx be careful buyer
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Posted 1 year ago
They’re system broke and processed my order three times, I contacted them as soon as I saw to cancel but they still charged me and will now have to take legal action to get my money back
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Posted 1 year ago
Parcel been order in november 2022 and they don't know where it went. no refund or new parts been send out. do not use them
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Posted 1 year ago
I ordered a plastic kit for a Honda CRF and they sent the wrong kit even after they accepted it was wrong he still refused to issue a return label and refund. Delaying the matter as much as possible and trying to persuade me to buy some of the bits from the kid. Overall utterly useless customer service and I would advise anybody to stay away from them
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Posted 1 year ago
Bad Customer service and very bad shipping time
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Posted 1 year ago
Avoid this company they are truely aweful.....No delivery after 4 weeks and refuse to refund me......AVOID AVOID AVOID........AWEFUL
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Posted 1 year ago
Refused to cancel my order do not use
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Posted 1 year ago
been waiting for ever 12 days and my package is still not shipped I do not recomand at all! FC Moto has a really good customer service and shipping is fast and also FC Moto reply their email…
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Posted 2 years ago
They speak English, they prefer to charge in US Dollars but they DO NOT ship to the USA. 😡🔥 Sorry guys but THAT keeps you from being the world's best as you claim. COMPLETE GARBAGE.
24 MX 1 star review on 24th October 2021
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Posted 2 years ago
They use excuses of brexit and covid to save offering returns beware when buying from the uk.
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Posted 2 years ago
Broek gekocht, helaas te klein. Bijna 20 euro moeten betalen om hem retour te sturen naar een Duits bedrijf. Schandalig
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Posted 3 years ago
I paid nearly 500€ for an order on the 13th and for items that on the website reading fast delivery in 24 hours and 10 days later items are still in place of origin. Several emails later, not even one response. I wish to be refunded and seems like no one is listening. This website seems to be a scam
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Posted 3 years ago
Dramatisch.... Helm gekocht, week later was die 130 euro afgeprijsd. Ze geven aan het verschil niet terug te betalen, ik moet hem maar retourneren en een nieuwe bestellen. Ik krijg daarna een retourformulier van een of ander vaag Duits bedrijfje. Mn zoon (waar de helm voor was, hij is 15) kreeg bijna de tranen in zn ogen dat de helm terug moest en maar moest afwachten of hij zn zuur gespaarde centjes snel terug zou krijgen. Zeker gezien de overige reviews gelezen te hebben, is dat best een uitdaging. Telefonisch is het bedrijf niet te bereiken, contact is alleen per mail mogelijk. Wees gewaarschuwd....
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Posted 3 years ago
24 MX is rated 1.2 based on 34 reviews