“Losing your money
I bought item from this company and they never sent my order, I contacted them, they canceled my order and they said they will refund my money back, and they never refund my money, when I send emai to them, they ignore, I recommend you to don’t buy from them because they can make same story with you , my order number was: 1000213560”
“I ordered 6 hair oils, I was told it would take a month delivery by 18th Aug as I ordered on 31.06.22. Never happened items arrived in Oct
I then got only 2 hair oils. I emailed them to find out where the other 4 were but they have not replied since mid Oct they are theives as they then said my order was cancelled when I emailed them to say my order was never cancelled they miraculously changed my online order and added my order again I pointed out I should be getting 6 items for the price and had only got 2 so I was due a refund miraculously this changed from 6 items to 2 items but before purchasing the items I called 1outlet to conform I would get 6 items lina or lucy confirmed I would get 6 times, hence why I made my order. I waited 4 months and was robbed DO NOT BUY FROM THEM they are liars and thieves. I am waiting fir a partial refund which I know will never turn up. Nothing but theives”
“I have bought in July some products from their website. In September and in October they have called me that "unfortunately the products are not any more available and therefore we will refund you". This information appeared also in my account. Problem is that in my bank account money were NEVER reverted and I have instructed my bank and notify them as fraudulent operator. I tried to call them back on the UK number they have called me and guess what the message I had received back was: "The number you have dialed was disconnected because it is considered for fraudulent purposed". Avoid by all means. Luckily the amount is not big but however I would definitely NOT recommend this portal!!!!!”
“They are SCAM. They will take your money, then cancel your order after a month due to "our declaration system cannot upload this product to the import/export Shipping Manifest". Then they will refuse to refund - they will credit your 1Outlet account ( that you never created ) to buy more things they cannot ship/deliver. Avoid!”
“I cannot recommend this site.
I waited a long time for delivery and none came. More than 3 months. Upon reaching customer service they responded that package could not be delivered. Mind you, that it was I that had to contact them. Otherwise the case would have been dormant for ages.
When finally 1outlets understood their own limitations they refund as instore credits. So you have to use the money on a useless site that cannot deliver to you.
Depends how widespread this is but this is borderline scam. Keep this in mind if you ever find yourself wonder whether to make a purchase for this site.
I would not recommend this site at all, no matter how apparently good the price is. There are many other sites. Spend a bit more time to find others that provide what you need. 1Outlets can not provide.
I agree with the others. Its too bad it not possible to award 0 stars.
Also beware. All positive, 5 stars, reviews from the site are brief with little detail. All negative, 1 stars, are full descriptions. Sounds like they might hide negative reviews with an agency of they own creating good reviews. Do not trust this site.”
“I placed an order on 03/12/2023. After confirming my order, the delivery time has changed. So I made a request to cancel my order the same day. I asked for a refund and since (06/21/2023) nothing!!! At first they send me emails telling me that the refund times took up to 30 days and now no response from them. I am shocked at their dishonesty!!”
“Scam website.
They won't refund your money nor respond to your follow up requests.
Don't fall prey to these cheap sites. Buy only from trusted sites by seeing the review.
I should have seen some reviews before ordering in this site.”
“I placed order, 1Outlet cancelled it, put my money in an in store account to lock up my money, I placed ordered again, and they cancelled the order. I asked for refund. 1Outlet gave standard replies but never refunds. Order #1000218785”
“Its a scam.
Never order to this company. My order last Jan. 2023, didn't arrive and told me they'll refund it and they are giving me credit in there shop. Looks like a complete scam to me, take the order then say can't deliver but do not refund. Stay away!”
“They are a scam, 2 months after my item never being delivered and I emailed them only then they said they could not deliver and said I will get a full refund, beware they will never refund you!!! They are a SCAM!!”
“I ORDERED A FEW ITEMS TOTALING CLOSE TO
SG500 AND ALL THEY SENT WAS 1 OUT OF 9 ITEMS.
THAT WAS IN NOVEMBER 2020, AND THEY CONTINUE TO DODGE SENDING MY REFUNG SAYING THAT THEY ARED HAVING "TECHNICAL DIFFICULTIES". IF YOU CALL CUSTOMER SERVICE, THYE WONT EVEN CONNECT YOU TO A PERSON WHO CAN DISCUSS YOUR PROBLEM.
I AM DISGUSTED WITH 1OUTLETS AND I THINK THIS IS A SCAM TO LURE PEOPLE TO BUY THINGS THAT THEY WILL NEVER DELIVER ANYWAY.”
“Placed an oder and when the good s had not arrived chased them. They advised that my payment was declined - I sent them proof of payment and they then said they would refund me. They said they processed on 26th March 2021 and when I have chased them state they are having technical difficulties!! Have sent numerous emails which they are not opening/reading and can get no response. DO NOT USE THIS SERVICE or any company that does - DAYLIGHT ROBBERY”
