247 Home Rescue Reviews

3.5 Rating 384 Reviews
63 %
of reviewers recommend 247 Home Rescue
3.5
Based on 384 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 1 star review on 10th January 2024
Tina Kaur
247 Home Rescue 1 star review on 29th December 2023
Anonymous
247 Home Rescue 1 star review on 22nd November 2022
Anonymous
247 Home Rescue 1 star review on 8th November 2022
Stephen
247 Home Rescue 1 star review on 8th November 2022
Stephen
247 Home Rescue 1 star review on 8th November 2022
Stephen
247 Home Rescue 1 star review on 8th November 2022
Stephen
3
Anonymous
Anonymous  // 01/01/2019
Called to arrange my free boiler service and was told to email, sent over an email and was told to call to arrange, called to arrange and was promised a call back within three days, no call back, called again and wa booked in for 20th December, no one came and no one called, called to ask what was going on and was told i would receive a phone call and...................
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Posted 1 year ago
Date 19/12/22 called 247 for a boiler check was asked to pay £75 call out we pay £9 a month the call was directed two India 🇮🇳 call centre I would not give my bank details to some abroad how can they justify £75 call out fee people stay clear scam company
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Posted 1 year ago
Simply put, they did not turn up. My boiler broke down, so I called in. They wanted £75 up front as my boiler is more than 11 years old, so I paid that. Day #1 I was meant to be phoned prior to the engineer arriving as I was at work not far away from home. No call. I find out later that the Engineer said he went to house but no one was in. Day #2 Someone was home all day but same thing: No call, no engineer. Engineer again said he turned up. It was freezing outside so I managed to get the boiler fixed from a 3rd party. I thought I'd therefore get my £75 back at least. No way, it gets worse. They say they wont give this EXTRA cash back on top of my premium because the Engineer TURNED UP! Outrageous. They also haven't serviced the boiler once, which British Gas do every year. I was a fool to change over.
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Posted 1 year ago
I have a case with an Insurance company called 24/7 Home Rescue or staywarm. The incident happen in November 2019 when they damaged my boiler from there incompetency by fixing wrong part that lead to the boiler completely broken and they are not ready to accept the responsibility and also cancel my policy that I have with them (They said my boiler is beyond economic repair BER). There was engineer visit on 11th of November 2019 for leak in boiler through the actuator. Following the engineer visit, he confirm that 3 way cartridge is the problem which needs to be change and he ordered for the part which he confirmed it will arrive and be fix on Friday of that week. On Friday we are expecting the engineer till like 3pm no show until when my wife give 24/7 a call and they promise the engineer still on his way to come fix the part. About 8pm another engineer came for diagnose and he said he was been sent to come and have a look what is wrong with the boiler Me and wife were baffle and upset for their service think that the boiler will be fix that day. Prior to second engineer visit I had remove the actuator to stop the water leaking to prevent water coming on the PCI board of the boiler because I have had a similar issues in past with another insurance company when the actuator was not working and it allow water to spread on the PCI which lead to completely breakdown of the boiler without power and it takes about 4 weeks to get PC1 board "thank God it was during summer then" So I got the knowledge of removing the actuator to prevent water coming to the PCI board from that engineer. So back to the second engineer which doesn't have a clue of what is wrong with boiler he ordered for actuator which is not what causing the water to leak stating that is the actuator problem and because I was not at home on that day to see what he doing and my wife is attending to our little baby (one year old already having a cough because of the cold weather), he said he has ordered for the part and it should arrive on Monday following week for fixing. He came back on Monday to fix actuator instead of 3 way cartridge (to my own knowledge if he had check previous report by the first engineer he would have seen that a part was ordered before) so replacing the actuator makes the boiler works for short period and after he left and we all go the bed on night the boiler was flooded with water damaging the PCI board causing the boiler to stop working completely and all the kitchen worktop and floor flooded with water over night. I gave 24/7 a call in the Morning and they sent the First engineer that came to see it first and he confirm that it was wrong part that was fixed. After a back and forth of Phone conversation they now send me an email that my boiler is Beyond Economic Repair and there is nothing they can do anymore and at that point cancel my policy. Within that week of waiting for the part, I have been approach by staywarm which is also part of the company offering me a service of 10 years deal which I did not agreed to their luring trick because of the ongoing issue in repairing my boiler. So see what is going happen in the end. In the event of damaging my boiler completely with their incompetency they offer me back same service which I agreed upon because there is money to install new boiler and extremely cold winter and i think to myself if decided to take a case against them it will take a while to be resolved of which I think is the right cause because afterward Covid pandemic happen . This force me in way of signing a new contract with them because of the situation at hand (No money to buy new boiler and extremely cold winter with family) and because of my vulnerability of not having to go elsewhere I signed a new contract with them since they still the same company (tit for tat) knowing fully that I am going stop the direct debit after installation . Then I signed a new contract of £25 monthly payment of 10 years which is total of £3,000. I decided to take contract knowing fully I am going to cancel once they install the new boiler since is the way they want play it. Afterward they now charge me to small claim court for the 10 years service which has not been rendered and the Judge of the small claim rule against me to pay the £3000 plus other fees comes to a total £3841.21 which I found unfair and also not allowing me to provide my evidence. They are even using enforcement to get the money how typical in this day when everything is on the High Side
247 Home Rescue 1 star review on 22nd November 2022
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Posted 1 year ago
Do not use this company please. They serviced our boiler and damaged it. No resolution, awful customer service. They blocked our number rather than rectify situation. We now have a broken boiler that is their fault and will not commit to fix. All they want to do is refer me to the relevant department. They won’t tell me who relevant department is, and oddly the relevant people never phone. Please avoid this company
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Posted 1 year ago
I have booked boiler service on 8th November for my tenant. They said that engineer can come anytime between 9 to 5. My tenant has a small baby, and he stuck all day at home. No one turn up and not received any call regarding. When i called at 5.30, the advisor said that someone is going to call you. i am still waiting. Not acceptable.
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Posted 1 year ago
My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them.
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Posted 1 year ago
24/7 have written this review by their actions and you judge if you want the same. Basically. Now awaiting 9th visit 24/7 asked for an exra payment of £141.88 but refuse to provide an Invoice for work necessary but accepted the money. Two alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer. First No readings, the boiler was not cleaned of internal waste Second. The boiler was left in pieces. Photos of everything available. Correspondence ignored. Impossible to speak to anyone. Just told "someone will phone you back" ............ A full service is part of the cover I pay for. It appears the 24/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24/7 phoned me and said it needed to be done again! I had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! I did not complain, but other customers did and 24/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment When the boiler was "serviced" for the 2nd time, it was another eye-opener. The 24/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned. For both the 24/7 Annual Services, 24/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service! On 7-10-22 24/7 then asked me to pay £141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for £144.88 I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos. At 80 years of age, I am now constantly writing or phoning 24/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer. 24/7 respond by phoning/writing or by text telling ME to contact their contractor!! This is 24/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave. All I want is for 24/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise! The boiler failed following the first alleged "service"! The same engineer had to make a third visit as the boiler failed again! 24/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins! To be fair to both myself and 24/7 I have repeatedly reminded 24/7 they are writing their own reviews by their actions or lack of them and I just write a log. On 3rd November 24/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie. I now await visit number nine after I receive the Invoice that states the parts and work that I have paid £141.88 for. 24/7 insist a Statement of account showing money paid is the same as an Invoice! An Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24/7 agents say are being replaced. You be the judge! If you want this sort of treatment, 24/7 is the company for you.
247 Home Rescue 1 star review on 8th November 2022 247 Home Rescue 1 star review on 8th November 2022 247 Home Rescue 1 star review on 8th November 2022 247 Home Rescue 1 star review on 8th November 2022 247 Home Rescue 1 star review on 8th November 2022
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Posted 1 year ago
I have been a customer of 247 Home Rescue for a number of years, but my recent experience has put me off renewing my next contract. I have been without hot water for a number of days now and despite 2 visits the issue is still not fixed. It was misdiagnosed on the first visit. The second visit worked out quickly what the issue is. I am now waiting for an update when they will return to fix the switch on the hot water tank, but they can't give me a date when. The communications around this have not been good or effective. It was only by chance I saw on the 247 app a date had been confirmed for the first 2 visits. The app now says there are no open claims. Until this issue 247 have given a good level of service. Now it is disappointing. UPDATE 1 247 called and left a voicemail to call back, which I did. The parts are being ordered but could not confirm the expected timescale to resolve the issue. I have also received a text message regarding this review asking for more information. It's not clear if you just reply to the text message. It would be easier to discuss with someone directly, so they can understand the situation more fully. UPDATE 2 - 04/11/22 Now day 6 since claiming on this policy. I called 247 to get an update to be told that an all day appointment had been booked for today. I have had no notification about this. The agent said someone tried calling but no missed calls or messages were on my phone. The phone is working for others who call. Text messages are received asking for more details about this complaint, but no one responds. I asked to speak to someone about my complaint. The agent said they would put it through to the relevant department and they would be in contact. Once again, poor customer service. UPDATE 3 - 04/11/22 - again The engineer turned up but was not qualified to do the job, although he did know what to do and could have done it. The engineer confirmed my mobile number, which was incorrect in the 'notes' section of the job, hence why no one had called me back (except the sales team who tried to sell me a new boiler?). Once again, I've been left with a system that doesn't work. I called the 247 office again who spoke to the engineer directly. They have raised again to the complaints department and said someone would call me back. There are other things that I'm not putting into this review which I'll discuss with a senior person from 247 at some point. I have now reduced the review to 1 star. Poor customer service and poor ineffective communication. For the avoidance of doubt, the engineers who have been visited my home have always tried to be helpful and understand my frustration. They have also been professional. When will this be resolved? No doubt a response will be put below saying someone will contact me, but they haven't contracted me to date.
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Posted 1 year ago
Boiler stopped working Thursday and rang them to arrange a call out. Called me back quite quickly and arranged a visit between 8-6 Friday. Engineer came at 9.10 after a call prior so all good so far. He had to leave twice to get parts but by 12.10pm it was working again. At 4.15pm we had an area power cut which lasted until 5.30. Tried to get the boiler back on but it won’t turn on at all! Tried to reset it but nothing. Rang 24/7 home rescue again and was told I’d get a call in a few minutes. 2 hours later and still no call so rang again. I was told the agent I spoke to hadn’t written anything about the call so I was told that I’d get a call again but saturday! We have an 84 year old living with us so not good service. It would appear having rung again today at 10am it’s been passed to the relevant dept for a call back so the waiting commences again!! The calls are taken “off shore” not in this country….. not impressed
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Posted 1 year ago
We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again.
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Posted 1 year ago
This company is a joke and take the customers for a ride. This is my third bad experience with this company and first two incidents I got fed up explaining to the complaint department and got it fixed by hiring someone and recovered the cost with an standard apology from this company. This time it is a joke of the year! When I report a fault about the leak between the toilet pan and the drainage pipe, I got a call from this company that I have to remove the toilet pan to make access to the engineer and send them a picture as a proof and then they will send and engineer within 24 to 48 hours according to their time guidelines and once the engineer fixed the leak I have to hire someone to fix the toilet back. Because according to the policy conditions customer has to make access to the engineer to carry out the repair. Is anyone with little common sense will understand that this policy can’t be applied in this nature of the repair. Because the leak is to do with the toilet pan and the connecting pipe. When I asked how the engineer will repair the leak when these two items are separated and the blunt answer is it is up to the engineer! Do this company has a moral responsibility towards the customer put the family without a working toilet more than 12 hours? I am trying to make sense from 4th October 22 until now but today I got a call from this company that they can’t send the engineer out from tomorrow because my policy will expire tomorrow and I refuse to renew the policy. Can anyone reading this review can justify how this company treating this issue? My request to other customers is can we form a Forum and make and stop this company not to mistreat customers in this way?
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Posted 1 year ago
24/7 is a scammer company
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Posted 1 year ago
I was called to cancel a Thursday morning appointment to service my tenant’s boiler at 6:15pm the night before. The appointment had been made ONE MONTH before. Given some story about the engineer having to deal with multiple ‘emergency appointments’ and would only be able to attend in another seven days. This, btw, is a property in Manchester City centre. Robotic agent with zero empathy, faux care and no desire to remedy. Said manager had ‘gone home’ and no escalation possible. Promised call back didn’t happen. Oh, and they love to close a complaint like it’s a win! So, if you’re looking for a dishonest, time-wasting outfit, you’ve struck gold.
247 Home Rescue 1 star review on 6th October 2022
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Posted 1 year ago
I have been attempting to get someone to repair my boiler for 3 weeks (ongoing fault for months now). Each time I contact them they say they will contact me. I have been contacting them up and down the whole time while the boiler still remains the same. They keep blaming the boiler manufacturer. You get what you pay for. Cheap and un-cheerful. Once my contract runs out so do I.
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Posted 1 year ago
Do not get cover from this company a total scam!!!I have been paying for boiler insurance with them ..engineer detected a carbon monoxide leak and they wanted extra money and refused to fix without payment.. why am I paying for a service monthly and then adding extra charges and not fixing the problem …. rip off and scamming people like that.
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Posted 1 year ago
What a joke of a company. Boiler broke down so no hot water, informed that they couldn’t get anyone out for 3 to 4 days. 24/7 cover doesn’t live up to its name. Policy cancelled and I’ve gone with a more reputable company.
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Posted 1 year ago
Don't bother with their policies, absolutely worthless when it comes to making claims. ,Misleading terms and conditions that make it impossible to put a claim forward. Avoid.
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Posted 1 year ago
Its horrible to deal with its a very very very bad service every single time you had an issue either they dont want to deal or your claim is not accepted or if they come to fix the issue then they need money out of you after you paying full service ,they had there own rules and regulation it does not matter if you pay for every thing they still want you pay , There engineers are always right and others engineers are not .......terrible service they say what they want to say you dont feel you are a customer and what ever service you had it does not matter to them as I am paying for everything as i have highest level of service and they will say you got this fault and for that you have to pay we wont repair you are not covered the issue and will ask awful money to fix so what i am paying for ? very bad and poor , i used to have contract with other company and i thought if this company is given same level of service for little bit less money so i join them but the law they show you after sale service is horrible , i never had this type of issue with my previous supplier
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Posted 1 year ago
Boiler service carried out as expected however, make sure you ask them to explain their poorly worded terms & conditions in detail. A fault was found on the boiler during a service (I knew the boiler has a fault before the engineer arrived as my radiators have been on full for the past week during the hottest week in the UK. The company refused to fix the boiler as the fault was discovered on a service. I urge anyone who takes out a policy with Home Rescue have another company carry out a boiler service and if there are any faults you then report it to them (I am sure there is something in the terms that they also state that if there is a fault they won't fix it). I am not sure the purpose of getting boiler cover if they do not fix a fault when it shows it self. I am sure the customer service agent will send a reply that spins what actually happened with what did happen just know if you get a service and they discover something wrong with it they will refuse to fix the problem. I am taking this matter further with the FCA and recommend anyone who has this same issue do the same. They will claim that the boiler service is not covered by the Financial Ombudsman Service as the boiler service is a non-regulated product but I don't see how this is possible and even if it is I do not have an issue with the boiler service I have an issue with the fact that my boiler has a fault and they are not fixing it without a fee. Your Complaint Reference Number: HR1016775
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Posted 1 year ago
247 Home Rescue is rated 3.5 based on 384 reviews