“Order # 2999180 – This is a real review.
Do not order from DirtBikeBitz! Especially if you are not located in the UK.
The intent of this negative review is to persuade you from doing business with DirtBikeBitz.
Please allow me to share my negative experience. I’ll keep it as brief as possible.
I ordered a pair of Alpinestars Tech 10. I paid for expedited shipping to get them quickly, $49.62. I opened the package to find that they sent me the wrong size. Not a big deal, but here’s where it gets bad:
I called the company at least 25 times before they finally picked up. I called 44 800 689 3619, the phone number listed on their website. There’s always an automated message that says “extension not available.” It’s nearly impossible to get an employee on the phone. I also sent multiple emails.
Finally, when a woman picked up, she said to return the product and that they would reimburse me the shipping cost, which was $62.72 to have it returned. At that time she said send them an email with proof of return and they will reimburse me the cost I paid for shipping and they would also send me the correct product. I did exactly what she said.
I sent the email at least once a day and tried calling their phone number at least 100 times. No one has responded to me. Now I’m out $62.72 + $580.13 (cost of boots and original shipping). In addition, since I am an international caller, I just got a message from my phone company AT&T, that I have $200+ of international calls. Which is me desperately calling this company to try to rectify the situation.
I’m so unhappy with this transaction. I lost a lot of money.
I sincerely hope that you don’t use this company, because you might lose money as well. I should have trusted my gut instinct about this company. I only used it because I could not find these boots anywhere else.
Even if they have a product that you can’t find anywhere else, or a cheaper price, DO NOT ORDER FROM DIRTBIKEBITZ!
- Wesley”
“The absolute worst cumstomer service I have ever dealt with! Guaranteed delivery before Christmas and here it is middle of January and no order received. I shouldn’t have expected anything les from the UK!”
“Ordered the 19 of August. Delivery suppose to be the 30th. No delivery by the 4th of September. Called about 20times. No answer, emailed, answered 12hrs later saying they not sure on the eta of the order. Quick to take £130 of my money though. Awaiting refund. I would avoid these guys, no excuse for appalling service.”
“On Dec28 2018 I have ordered Airoh Aviator 2.2
Delivery date was scheduled on Jan9 2019
They asked me to wait a few days
I’ve lost my patience on Jan28 and return my money through PayPal”
“Slow delivery, now past the scheduled date a week and still not arrived. Tried reaching out to their customer service several times and the email bounced back. Looking into canceling the credit card charge.”
“Ordered my alpinestars tech 7 boots. Dpd delivered and left them outside the front door, 2meters away from the main road/path. At the end of the day when I got back from work my parcel wasn’t there. Dpd has a picture where the parcel was left and that it’s visible and accessible to any pedestrian walking past. Unfortunately within 30 days DirtBikeBitz wasn’t able to sort nothing no new boots or refund. Saying the parcel was confirmed as delivered. I had to fill in missing parcel form. Form had more grammar mistakes than 7 years old essay.
They clearly don’t care about their customers and the customer service is horrible. There is a reason they were cheapest. I will not do the same mistake ordering from them again”
“TERRIBLE
I ordered AlpineStars motocross pants & jersey and the trousers were faulty. The inner trouser was stitch in back to front so your leg wouldnt fit in. The jersey has frayed stitching and treads coming out although not to bad. Customer service is terrible and the returns is impossible saying your order number doesn't exist. Scam selling goods that are seconds and impossible to return. Pay full price from a well established shop.”
“Item purchased October 21 for wife’s Christmas present. Item showed up in January. Paid $24 US to return. Still didn’t get a refund on the $107.55 item (plus I’m out for the return charges) ! I wish I would have read these reviews before ordering from this ethically bankrupt company that has no moral compass”
“One of the WORST experiences I ever had trying to return items that were miss sized.
I have been treated more like a criminal than a long time customer!
At this point I will shop elsewhere.
Thanks for nothing Dirt Bike Bitz, (or should I say a word that rhymes with Bitz, like “shitz”.”
“I am going to post this everywhere I looked and saw hate for this company: I was worried after reading all these comments because I ordered $150 worth of stuff before seeing them. I almost canceled through my credit card company as a fraud. I got the package in record time (UK to USA) and the items were perfect (two pairs of mountain bike pants on sale).”
“2 weeks waiting for body armour to turn up and nothing they don’t get back with emails 6 now trying to get the to answer the phone or get back with there joke of a phone system not worth it never again
Cowboys”
“TOTAL SCAM COMPANY! Do not trust!
I experienced the very same things that everyone else has explained below! Don’t go anywhere near them if you don’t want to loose your money! SCAM DOGS!!”
“WORST COMPANY I HAVE EVER DEALT WITH
I would give zero stars if it was possible
Fail to Deliver
Fail to Respond and reply, dont answer phones. Please feel free to try call them, It will back up what I am saying
Ordered some Triple clamps, IN STOCK, Immediate Dispatch, order before 9PM for next day delivery.
What a load of $^%*
Currently having to go through paypal to issue a claim,
AVOID THEM AT ALL COST”
“Its a scam i ordered parts, then nothing arrived, i emailed them, they kept giving excuses, now they have blocked me on FB and email. Ive lost my money!”
“Wrong item sent to me...they make it hard for customers to do returns...will not help or cooperate with necessary info to contact
sales returns... No phone number listed on web site.. very frustrating.. at this point I would not recommend them.”
“Do NOT BUY from this company. They sent me a damaged product. When I emailed them about it, they said I will get a full refund and shipping is free once I followed a set of instructions to get the free label made. Once I created the label, I forwarded it to them to double check and they varified that it was good. But Canada Post told me I needed to pay $32 to ship it back to the UK. The item I bought was $60, and I don't think I should pay anymore. I have sent three emails to no avail. Buy somewhere else. If I could give a zero rating, I would. It's been almost a month and I'm still dealing with this.”
“SCAM THEY GOT 90.00 FROM ME !!!!!!save your money !!!!!parts never showed up they said they had no order from me but they toke 90.00 out of my checking!!!!!!!!!”
“This is a scam place don't do business with this scamer I'm waiting more than 2 months to receive my order and never got it I'm sending emails and no response from them I hope one day they get what they deserve”
