“Advertised rhododendrons in 14cm pots. Seemed expensive but with COVID I thought I would pay the extra, relying on the photos on the website being representative. 2 of the 7 purchased are satisfactory however the rest arrived in 9cm pots (2) and 13cm pots (3)... The difference between the mis-sold small pots and the correct 14cm size is remarkable. Absolutely no buds and look like they have been growing for a few days. Incredibly poor business practice and customer service. Suggest best avoided.”
“BUYER BEWARE !!! I was informed by customer services pictures on website are illustrations only, not what you get when I complained about the 10 red mini std meillandina roses I received. They had weak small heads with flowers the size of my thumbnail.
Elsewhere on their web site they show 5 hedging bushes in full bloom looking a picture, this cannot be replicated as the varieties shown all flower at different times.
All complaints get a standard reply ‘give them a chance to grow’ their refund policy is a joke as they lose control of the plants as soon as they are despatched so are they going to refund, replace plants that have died having done as asked and waited to see if they will survive ? I don’t think so.”
“Save your money and use a local garden centre. Vine arrived half dead, emailed to ask for a refund, as it was for a gift, got very ignorant and patronising emails back...I can send the items back to them at twice the cost 🙄 And buy another present for my friend. Wish I’d read reviews first...seems I’m just one of many on here saying the same thing...”
“terrible condition of plants, I've complained to customer services and got no where
two plants were dying , branches snapped off others one had come out of the pot because of the packaging the plants are tiny and in such a bad condition”