“I had reason to contact the Halifax Mortgage Deedstore today. I have to say that the customer service I received from Halifax Deedstore team member 'Jack' was outstandingly good and extremely helpful. Please pass on my comments to your Customer Services Manager and my personal thanks to 'Jack' - whose interaction with me today was a ‘textbook case' of excellent customer service. Thank you Jack and 'Deedstore'. Stewart Denham ( Deedstore Account customer)”
“They were no help whatsoever to my son who is in a great position financially to buy his first house, he went to another company and is now ready to move in. I would never suggest Halifax to anyone.”
“I have been a customer with Halifax for over 20 years, 2 years ago I was diagnosed with ptsd and Halifax are aware of this anytime I try to make contact by phone or try to apply for something I'm shut down I feel they are very disrespectful and I'm closing down my account and going to a better bank.”
“I first opened a Halifax Building Society account in 1971. Since Halifax pretendecd to become a bank the service has declined drastically.. I live abroad and also have a Czech account and have had accounts in several countries. Halifax is now even worse than Barclays.
When I log into online banking , I am given a code which I have to repeat in answer to a phone call. Havig clearly said two codes twice each, I was told to reset my information. I did and tyhe same occured again. I was asked to ring a number. I did and was asked to press another number and another and....so it went on and omn and on...
My Czech bank seds a code to my phone which I then enter on the computer. Simple.”
“Halifax, informed a disabled service user, if they were unable to answer the security questions, due solely to their sever visual and mental impairments they would need to go elsewhere”
“Halifax slough .what a shambles external cash machine not working.so all quing inside cash desk closed .People standing around waiting. So on Monday morning I moved all my money to the nationwide good ridins to the Halifax”
“They changed contract 3 years in to a 5 year fixed term. No nofication and no agreement or signature from us. They decided to reduce the amount paid in a FIXED TERM mortage 3 years in to 5 year deal to ensure that they get their theiving hands on more interest. Dispicable and disgusting behaviour.”
“Mum put in £46 only £44 went in then they made £9 disappeared three days later £7 disappeared tryed to get the app got through it at the end ask me five memorable thing no question and answer one line no spaces got one work could not do the next my advice fk off try another bank even though Halifax is big and -- not say on this review but🥰”
“What a joke, The Bank of England rate is 5.25%, and my mortgage rate has gone up from 2.16% to 8.74% (GBP 650 increase). Day robbers ##. This is what happens when you have a bunch of super-rich conservative governments, all the ordinary people get F.”
“No help what so ever when called for financial support there resolution was more or less close credit card and then bank account pass to another company to manage so more or less fk off and open another accout with another bank. I”
“Since Halifax Credit card has changed its system by adding pending amounts to the whole amount, I have been frustrated.
I like to pay what I owe as soon as possible.
But I now have to keep going right up to what I want to pay, for information to come up IN RED that I can’t pay over the amount I owe.
How the hell do I know how much I owe if your not telling me (without adding an amount I can’t pay)
I have been with Halifax since June 1969, and have watched customer satisfaction getting worse.
I am seriously on the edge of changing from the Halifax in the next few months, as There is no advantage to me to stay. Customer service is getting lower and lower as time goes by.”
“Have previously had a barclaycard travel credit card, mondo and still have a chase debit card for using abroad. Been using clarity credit card for the last 18 months and nothing but issues. Blocked multiple times while abroad. No option to authorise transactions through app, they insist on using text message which is archaic, and more importantly not feasible when using local SIM cards in different countries. Have had to rely on may chase card, cash or colleagues.
Getting through to a helpline requires 20-30 mins of waiting. Some reps don't appear to be able to access previous notes about your card. For simple things like setting up Apple Pay, you need to call them! and not dialling from a phone, but through the app. And even when done through the app, if I doesn't register as through an app, and therefore higher authorisation, they can't verify your card for Apple Pay.
I've also had a rep send me a replacement card, due to a flag for possible compromise, with the same credit card number - idiotic.
Honestly cannot recommend them”
“Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error.
She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real.
I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things.
Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years.
We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so.
I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it.
Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!”
“Halifax on line banking is quite literally a frustrating nightmare. The online reviews confirm how poor the web site is. Accessing an account can take 4/5 attempts and by then you are locked out and have to re-register.
A decent reliable web site for customers is desperately needed.
I'm moving to a different bank
The staff are lovely.”
