“I ordered a dress which arrived promptly and fitted perfectly. I have ordered from them in the past and the clothes have always been good quality and well-fitting, as well as competitively priced. They have a very extensive stock.”
“I may be one of the lucky ones here, because because have been a customer of JD Williams for the past 2 years and cannot say I have had any problems with them! All my orders have been fulfilled with no issues. I have had one occasion where they had to cancel my order of an item as it was out if stock, they emailed me to let me know this straight away and my account was credited with the amount in 48 hours! I will continue to use JD Williams for my orders.”
“Everything about the item that i bought was fab ive no complaint about the close, but there was no mention about paypal charges just the 3.50 delivery charge, i feel like a paypal charge should be mentioned”
“Ordered one jewellery item and this was the first time purchasing from JD Williams. The process was SO straightforward, I received 10% off, payment was secure. I received the item within a few days. It was packaged securely, intact and just as I had seen it pictured on the website. VERY happy! 4 stars simply because, a corner of the box carrying the item was bent just slightly which was most likely due to the post handler!”
“I ordered a lace top and pants for a wedding received them and little big, so I reordered a smaller size that should be fine when I receive it. Very pretty nice quality!!!”
“Excellent product however one screw needs to be shaved down to fit but table goes up fine and good quality however...delivery got cancelled Friday and I had taken a day off then the time slot moved for today so had to ask my dad to wait in my house as I was out and planned to be back for my allotted slot. Disappointing to be mucked around with delivery so leave longer than planned”
“I was offered a credit account, I purchased something and am making payments as requested. I have over £100 left in credit but can't purchase something for £84. When ..on chat...I asked why I was told they are "reviewing my account" and to try again next month, but they can't guarantee that I will be able to use my available credit even then.Told I'll have to pay in full until then My account page has not changed, still saying I have credit. Had no emails to tell me this was going to happen, but plenty of emails telling me of special offers etc. Not going to waste any more time with them”
“J D Williams may be a reputable enough company but the company that they use for delivery (Evri, formerly Hermes) most certainly are not. Never deliver when they say they will and don't even deliver on the (numerous) revised dates or times. Once they do get round to delivering it is highly likely that the package no matter how valuable its contents will be left in an entirely unsafe place and in full view of the road. No wonder they are designated the worst parcel company for the second year in a row.”
“Bad customer service!! I was not informed that my order was not processed due to apparent credit check issues (when I have perfect credit). I ordered my son 2 football kits in Black Friday sale and heard nothing back!!! Now kits are sold out EVERYWHERE!!”
