“I ordered a double mattress from jd Williams which arrived rolled up,after unrolling it I found it to be unsuitable so began the return process,I didn’treroll the mattress as it said on Google not to as it has springs and it would damage them so I just wrapped it back up in polythene.The courier service they use is Evri and there has now been 7 attempts for them to take it away but they keep sending someone in a car instead of a van to collect it despite being told 7 times it needs to be a van.JD Williams have been an utter nightmare in all this and just keep repeating the same thing over and over We have escalated this issue to Evri and a van will definitely be sent next time.This is now an absolute joke,I asked to speak to a manager or supervisor they said someone would call me surprise surprise they haven’t,iam at my wits end and don’t know what to do but I do know one thing I certainly won’t be paying for it NEVER NEVER use JD Williams or Evri for anything because you will regret it 😡🤬”
“Wish I had seen these reviews before would of given them a wide birth!! Ordered new bedroom furniture and both wardrobes only had 1 handle each instead of a pair. Have been constantly calling them and they say they can't send a pair of handles I would have to order the wardrobes again!!! Why collect built wardrobes and leave me having to build them again right on top of christmas (not available for delivery before 19th December) so angry, who has time to build furniture that close to Christmas and work. Will never buy from them again, they may get the whole lot back yet 😡 USELESS!!!!”
“I recently joined JD Williams & still awaiting my refund of 66.75. I have sent all receipt & also follow up emails mounting to at least 10. No one has resolved my query, on the 11th of December would be a month.”
“I purchased a TV at a reasonable price only to find they have taken the payment from my account twice, leaving me overdrawn. I contact them and they blame my bank. My bank (correctly) say ABSOLUTE RUBBISH! I contact them again and they admit it was them (they lied to me then) and they're sorry but thanks for letting them know! Having none of this i argue the point (for an HOUR) & they offer £10 and 15% off clothing??? I buy a TV and they offer cheaper clothes, what? So come back and spend more money with us after giving you utterly dreadful service. JD Williams, you are officially one of the worst. AVOID”
“Terrible customer service. No desire at all to help solve problems. No response to emails. Definitely no care in their customer care! Would not shop with them again.”
“Terrible service orderd off them paying half for my order and using credit for the rest as I was accepted. Comes to delivery day I go to check tracking and nothing call them for them to tell me my order is cancelled due to the credit team or something not really sure as know one explained it properly. Called customer service twice spoke to two advisors who have no clue what hat they were talking about. I would have happily paid for my full order so I received it but was offers the credit at payment so took it which I now regret. After been on the phone for an hour with them telling me my account is In credit I argues I wanted my money refunded as I won’t be purchasing anything from them again. They just wanna take your money and hold it on your account trying to get you to use it on other products which is a joke.
Avoids avoid avoid please do not waste your time buying from these scammers”
“Gave me a credit limit of 150. Made an order, they then cancelled the order and removed all credit without any email or explanation whatsoever. Waste of my time”
“I wish to bring to your attention the following unfortunate experience that I have suffered at the hands of companies under the control of Michael Ashley, owner of Sports Direct.
In January 2021 I received couriered goods from J D Williams and Company. These goods were not ordered by me or anyone connected with me. A statement followed together with chaser letters for payment. The goods were returned immediately received. J D Williams is ultimately owned by Ashley via one of his companies, Fraser Group. I am retired and went through a stressful period not knowing what next was to follow. I ultimately got the account and matter closed. If I was not the type of person I am, somebody else would have experienced a greater problem.
Last week the same thing happened to me when I received through the post details of an account, I supposedly had opened with Studio Retail Limited. I had not. A few days later I received, via a courier, 2 packages for goods I did not order. In each case the goods were for larger items whereas I am small! Studio Retail Limited is also owned by Michael Ashley via Fraser Group. I actually never shop for clothes on-line. This is causing me considerable additional stress, again, not knowing what the company might next do. It is very strange that my data is still being used in this fraudulent way and I continue be targeted from different companies within the same group. Lesser assertive people may have felt obliged to pay for goods they had not ordered as it is not easy to return these items .”
“Approved for credit account of £500. 1st order received but returned in full due to wrong sizes etc. 2nd order accepted and confirmed delivery date. Just received an email on the day of 2nd delivery that they are cancelling my order and my credit account. Not very professional, is it?”
“Now only offering sizes 10 - 32 so no longer for mature women of a mature size! Will pass this year's catalogue on to my ultra slim granddaughter though I doubt these styles will suit her!”
“What a bad customer service. I been pick up collection from JD sports. My son order from his email ID and use my bank card. I got everything with my id , Bank card but they what my son photo I'd. Looks like they are the most secure company in with world, getting most secure items in this world.”
“They have linked another name on a credit file to someone I don’t even know and now I have bailiffs threatening me and I’ve just been told they won’t take this name off …. Who the hell do they think they are to give me bad credit and send bailiffs around when I’ve never brought anything off them or had an account
Now I’m going to have to take this to court which I don’t need right now …. Scum !!!”
“If I could take Stars away I would.
Please do not bother with this company because their interest rates on your balance is absolutely extortionate and outrageous. Please DON'T GO THERE.”
“Took money from stolen and stopped card despite being informed of the matter. Knowing that a card was stolen and continuing to take payment and send goods to thief. Clear fraud”
“terrible experience, they don’t even know where my parcel is. It’s lost somewhere and then they take years to even get this sorted. Why does it take so long? Terrible service.
They have been saying it’s been alerted to the upper team for ages now. Like when will you guys actually solve this issue?
Poor communication from the team, no support is available, and delivery times are abysmal.
If you call them, they will tell you someone will get back to you the next day - but then you won't get a single response.
My order number is 4190646”
“Has the shop got anything to do with fashion world?. They keep trying to take payment when already have payed. My bank has put a block on there payments.”
“Pathetic company. I wasted 2 days waiting for them to collect a return. They don't show up and when you call to find out when they're coming they arrange it for the next day. Pathetic company. Avoid at all cost.”
