Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ME+EM Reviews

4.5 Rating 652 Reviews

87 %

of reviewers recommend ME+EM

Company Reviews

4.5

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

Write Your review

Tell us how ME+EM made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didnt. I wanted to review the summer shoes in your catalogue. Ive never seen anything so bad. The fit, the sryle how did you all miss this so bad? What a shame...your models look hideous in them. Your summer season isnt great either. What happened?”

Dear Gaston, Thank you for taking the time to leave your review with us. We are very disappointed to hear you have not been satisfied with our recent spring/ summer collection, in particular, our shoes- we are very sorry to hear this and will be passing this feedback over to our design team. Please get in touch with us directly with us via email so we can hear your feedback further and find out what you would like from our collections. Hopefully, something will take your fancy in a later collection! Kind Regards, Grace

“I bought most uncomfortable shoes which give me pain and blisters on every finger . Company not taking any responsibility for faulty item. Shame will never buy anything from them again”

Dear Tatiana, Thank you for taking the time to post your review. We are sorry that you unhappy with your recent purchase with ME+EM. Your correspondence via email with our customer care team has been carefully looked into and reviewed by our accessories team. Once again we are sorry for the disappointment caused. Kind regards, ME+EM Customer Care

“Really good quality and flattering trousers that are so difficult to find elsewhere.”

Dear Hannah, Thank you for taking the time to leave your feedback. We are thrilled to know you find our trousers flattering and that you appriciate our high quality materials and construction. Please get in touch with our fabulous customer care team on 03456 800 975 if you ever have any queries or concerns. Kind regards, Robin

“I loved all the items I purchased. I did have to alter the pants since they were incredibly long and I am 170 cm. Unfortunately, most of the items I wanted were out of stock and were never restocked. Probably because I found you late in the season. I really wanted a shirt and leather pants that never came back into stock.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are loving your recent order, and we look forward to you shopping with us again! In regards however to your feedback for the length of our trousers, this has since been passed over to our design team. If however, you have any further queries or concerns regarding size and fit, please get in touch directly so we can further assist. Kind Regards, Grace

“Love designs, quality & fit. Easy returns if needed.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love this company: the clothes are super stylish, well made, yet comfortable too. All their designs seem made for me so I rarely need to return anything but, if I do, it's all straightforward and reliable. Customer service is always very responsive if I ever have any queries (I have ditched other companies whose customer service is overstretched and under staffed). I'm mostly obsessed with the maxi dresses but do have a few pairs of trousers. Despite being only 5ft 4in, I still find trouser styles to suit - in the cropped or petite length ranges. More of these different length options would be fab. If I had to dress entirely in clothes from one shop only, it would be Me+Em!!”

Dear TW, Thank you for taking the time to leave your review with us. We are very happy to hear you have been satisfied with the quality of your recent orders and the services we provide, we look forward to your shopping with us again! In regards however, to our fit and length of trousers, this feedback has been passed over to our design team. Please get in touch if you have any other queries or concerns. Kind Regards, Grace

“I finally found a style that suited and fitted me so well. I had so many compliments on every item I bought. . The only reason for the 4 star is the price - I bought items on the sale, and even that was a treat. I completely get that you pay for quality, but overall I think it’s very expensive.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving the quality and fit of the brand, we look forward to you shopping with us again! In regards to pricing, we appreciate this feedback and will pass this on. If you have any other queries or concerns, please get in touch directly so we can assist. Kind Regards, Grace

“I love the styles and quality of ME+EM clothing. My one issue is that the clothes are made for very tall people. This works out for some of the styles, but it is very hit or miss. It is hard to tell which items might work because all of the models except one (who appears very tall, just with more curves) all look over 6’ tall and are incredibly slim. Being an averaged sized short person, 5’2” I just have to order and hope. If a dress works, I always have to alter. Pants can work without alteration if they are cropped, resulting in a full length pant for me. However, the rise is always too long resulting in a less flattering fit. I absolutely love the items I find that do fit but I often have to return which, as others have mentioned is a tedious and long process from the US. If petite sizes were offered, especially in dresses and pants, ME+EM would be the first place I would look for both.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however, to our sizing and fit, this feedback will be passed over to our design team, and in the meantime, if you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I used to love Me + Em but it seems to have changed its target market. I am 165cm 5'5, with an hour glass figure and weigh 118 pounds. The shorter, light weight summer dresses, with a ruffled/tiered skirt and beautifully detailed tops, from 2019-2020 I think collection, were amazing. One could wear to semi formal functions with heels, dress down with trainers, wear on planes and no crease and not too tight for international flights, everyone still complements me on them, all the time, and now there is nothing like them anymore - they are timeless, so saying out of fashion cannot be the reason. They are truly amazing and I would buy a wardrobe full of them in different fabrics and colours. But everything now seems to be for people six foot tall and wanting lots of fabric and non fitted items. I know the company policy is not to make them super fitted , but the amount of fabric per garment now and the length on a shorter or average height person, just makes them look old and or pregnant or fat...please bring back your form fitting clothes for average height slim /average sized people (UK8 or 10)”

Dear Suzi, Thank you for taking the time to leave your feedback with us. We are very happy to hear you have been a loyal customer over the past few years, however, disappointed that you feel that the styles and fit have changed and you no longer are satisfied with our designs. I can confirm that this feedback has since been passed over to our design team and we thank you for this feedback. Please get in touch with us directly, so we can further advise and assist if you have any queries or concerns regarding any styling advice or fit measurements. Kind Regards, Grace

“I love the Me and Em look. I have several of their shirts/blouses and I love them. At , just, 5 ft 4 I wish they offered different lengths in trousers. I do have one negative - my experiences with the staff at the Marylebone shop has often been poor. I find many of them curt and unfriendly - as if I the customer am interrupting the standing around and chatting.”

Dear Elizabeth, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! Regarding size and fit, this feedback has been passed over to our design team and we thank you for your review. As for the experience you have had in our store, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. If you would like to have this escalated, please contact us directly so we can further assist. Thank you for your patience and understanding. Kind Regards, Grace

“I was absolutely thrilled that I somehow stumbled upon Me+Em a few years ago searching the internet for cute blouses. I love this company! I love the quality, the colors, the unique style selection and feel that the price point is good. I wish we had a store in San Diego though, but for now I order online and do not mind the $15.00 shipping fee. The return process is a bit slow, but it never stops me from trying to find clothes that work for me. I am a petite 5'3, so many of the dresses (maxi) are way too long, so I would love to see more dresses in petite sizes. My favorite is purchasing the crop pants because they are a perfect length for me (no alterations required). Hoping to return to London this year so I can experience the clothes in a beautiful boutique setting like I did last year!”

Dear Kimberley, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to your returns, if you experience any issues with a future order, please get in touch directly so we can further look into this for you. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The service is impeccable, fast and smooth delivery and returns process, good price quality ratio and love the fabrics and timeless designs together with how they are styled with modern easy going elegance.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, including the services, price, and styles, we look forward to you shopping with us again! Please get in touch directly if you have any further queries. Kind Regards, Grace

“I love the look books that allow me to get styles that match seamless and are of extremely high quality. Shipping is insanely fast to Switzerland. Returns are uncomplicated.”

Dear Simone, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, our lookbooks, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch so I can further assist. Kind Regards, Grace

“I ordered sandals online in the middle of March and. A week ago got an email saying they had been dispatched. At time of writing I’ve received nothing. Appalling g and I won’t be ordering again even though I love the brand and have been a loyal and consistent customer. Very poor!”

Dear Gerry, Thank you for taking the time to leave your feedback with us. Please accept my sincere apologies regarding the recent issue you have had with your sandals, this is not the experience we want for our customers, and very sorry for any inconvenience and disappointment caused in this matter. I have looked into any emails we have received from you, however can not locate any under your name, therefore, please can you contact us directly so we can further assist directly with your concerns. Kind Regards, Grace

“My on line experience has been without problem (still waiting for funds to be transferred back into my account however appreciate 5 day delay). My issue is with your Marylebone shop. I visited for the fourth time last week . Your team are in my view the least charming (apart from one) that I have ever come across. Unsmiling, ungracious and almost begrudging in their “support”. I would suggest a review of your store customer relations strategy. An unsmiling unwelcoming reception and service leaves a bad taste.”

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have always had a positive experience shopping online, and we look forward to you shopping with us again! In regards however, to your refund you are still waiting for, please get in touch directly if you are still yet to receive this after our lead time so we can investigate this for you- apologise for any delay, and thank you for your patience. In terms of your in-store experiences, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. I can confirm that this feedback will be passed on accordingly and hope that your next trip will be better. If however, you would like to have this further looked into/ escalated, please can I ask you to contact us directly so we can further assist. Once again, we are very sorry for any upset, this is not how we want our customers to feel, and thank you for your understanding in this matter. Kind Regards, Grace

“I ordered a dress on March 15 I believe and I have not received it! Was planning to wear it to a wedding this weekend! Very dissatisfied with the speed of receiving item. They said it was delayed and should ship today. I checked it is 7:45 pm still has not shipped!”

Dear Customer, Thank you for taking the time to leave your review with us. Please accept my sincere apologies regarding your delayed order, this is not the experience we want for our customers, and apologise for any inconvenience this has caused you. I can confirm that a few items on our website from our most recent collection are 'pre-purchase' items, therefore, they have a later dispatch date than everything else on the site. If however, you are still yet to receive a reply, please get in touch via email, live chat, or our helpline so we can further investigate this for you. Thank you for your patience and understanding in this matter, I look forward to your reply. Kind Regards, Grace

“Since shopping with ME+EM I have found their customer service excellent, returns and delivery easy and if any queries they are quickly dealt with. The clothing is of good quality mostly with detail and unique design features on some of the clothing. Pricing has increased so I hope they don't continue and price themselves out of the market place into high end designer brand levels. T shirts could be of a thicker material as the slub cotton finish can be thin on the white items. Trousers come up long and all the wide leg trousers I have bought I have had to have altered, a regular length would be a great option as the trousers/jeans seem designed for someone very tall. When items go into the sale they are a good price for the quality. Some items are pricey otherwise but this clothing is going to give you staple items you will have for some time. Colours are brilliant and the way they are demonstrated together at times opens up your wardrobe to putting items you perhaps wouldn't`t have considered before which I have found for myself. I absolutely love the clothes. Shoes and boots are very expensive. The items are very well packaged and come in strong cardboard boxes that are easily reusable for returning unwanted items. The returns forms are included within the parcel along with the returns label so very easy and not complicated and is returned via Royal Mail. One suggestion I would make is to include the price on the invoice that is included with the delivery otherwise happy with ME+EM.”

Dear Jo, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards however, to the fit and costings of our pieces, we appreciate this feedback and will pass this over to be looked into. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

Dear Jo, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards however to the fit and costings of our pieces, we always appreciate customer feedback and will have this passed on, apologise for any inconvenience caused and thank you for your understanding at this moment in time. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Beautiful clothes and great service. Being 5’ 11” the deep hems are great for lengthening and much needed. Would be great to have options of longer sleeved tops and jackets. Only ever buy trousers as tops are not a good fit/shape for me.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you love our brand including our trousers and tops and the services we provide, we look forward to you shopping with us again! Regarding, however, your feedback for longer-sleeved tops and jackets, this will be passed over to our design team. If you have any concerns or queries, please get in touch directly so we can further assist. Kind Regards, Grace

“Customer Service, price, delivery were excellent and when a return is necessary the process is simple. The items I have purchased have been far superior to other stores and I am very pleased to recommend Me+Em. Many thanks to all the staff who make the deliveries so seamless.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you love our brand, our customer services, and your delivery experience, we look forward to you shopping with us again! If you have any concerns or queries, please get in touch so we can further assist. Kind Regards, Grace

“ME & EM is one of my top go-to companies for clothing. Their fabrics and construction are excellent. The styles are always cool without being trendy. I feel I can wear them season after season without looking outdated so the money spent seems like a good value. I am in the US and the shipping is always very fast - generally faster than anything sent within the US makes it to me. The return process is quite slow, but I know that I just have to be a bit patient. I LOVE that actual garment measurements are available for everything. It makes it so much easier to get the right size. My only complaint is that so many of the styles are made for/look best on quite tall people. I am only 5' 1" so I can't even entertain wearing many of their items. But the ones that do work for me, I love.”

Dear Nanette, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our timeless pieces, we look forward to you shopping with us again! If you have any queries or concerns regarding sizing and fit, please get in touch directly so I can further assist, however, I can confirm hat this feedback has since been passed on to our design team. Kind Regards, Grace

«
1
2
3
4
5
»

ME+EM is rated 4.5 based on 652 reviews