My Tool Shed have a Customer Happiness Grade of F. Customers are unhappy with their customer service and refunds.
“
I outlined that they had sold me a faulty product and I had the right to a refund or exchange on this basis, the manufacturer’s policy was irrelevant.
”
- Anonymous
“
Firstly I ordered a dewalt tool on their site which was accepted 240 volt
The next day they said had not got any would refund
Then I was phoned by Emma who had said there was another model and left this message on voice mail
When I returned call I was told by a man he would ring me back with alternative and take new order
This never happened and I then ordered what I thought was the same replacement as the voicemail gave this number and she new I wanted 240 volt
It then transpired the model I ordered was 110 volt
As soon as it arrived I rang to explain the sequence of events
The cold response was yes return it at your expense and we will charge you £3-95 restocking fee on top
The post to return insured was £13 and when I explained it was only due to the canlation and the lack of a call back that caught me ordering a 110 volt multitool and whilst I accepted the post was my responsibility
Under the circumstances could they not cancel the 4-00 restock charge
Of course the reply came no ! So I believe if you want to order anything from my tool station do so realising they are not understanding and do not accept partial blame
Go to amazon it’s cheaper and you can return items without the nasty attitude of the management who have cost me £17 for their poor customer service
The item I should have ordered was not available in the afternoon call back non existent
”
- Neil Whetstone
“
Nothing! I requested a refund & they sent their courier to completely the wrong address and refused to speak with me since and just said it was another mistake.
”
- Simon Davies
“
The worst customer service I have ever experienced. They lie and break the law.
”
- Daniel
“
After speaking to customer services I was referred to the manufacturer, who referred me back to the seller.
”
- Anonymous
“
Firstly I ordered a dewalt tool on their site which was accepted 240 volt
The next day they said had not got any would refund
Then I was phoned by Emma who had said there was another model and left this message on voice mail
When I returned call I was told by a man he would ring me back with alternative and take new order
This never happened and I then ordered what I thought was the same replacement as the voicemail gave this number and she new I wanted 240 volt
It then transpired the model I ordered was 110 volt
As soon as it arrived I rang to explain the sequence of events
The cold response was yes return it at your expense and we will charge you £3-95 restocking fee on top
The post to return insured was £13 and when I explained it was only due to the canlation and the lack of a call back that caught me ordering a 110 volt multitool and whilst I accepted the post was my responsibility
Under the circumstances could they not cancel the 4-00 restock charge
Of course the reply came no ! So I believe if you want to order anything from my tool station do so realising they are not understanding and do not accept partial blame
Go to amazon it’s cheaper and you can return items without the nasty attitude of the management who have cost me £17 for their poor customer service
The item I should have ordered was not available in the afternoon call back non existent
”
- Neil Whetstone