“Please please do not use this company! We paid out £50 to send our item to a customer only for it to arrive late and damaged. The customer waited all day and the driver decided to leave the parcel outside without even making an attempt to let the customer know there was a delivery - hardly surprising given the way our item arrived to the customer - they should be ashamed of themselves!
We have now been going through a refund process for over a month with no outcome and parcelmonkey refusing to take any ownership of its massive failings.”
“After reading these reviews I consider myself lucky that my parcel did actually arrive, all be it after a tour of Australia, after it had been addressed to Adelaide instead of Brisbane!
They have also taken an unauthorised payment from my credit card”
“Sent Oak flooring via Parcel Monkey which I specified was on a pallet. The courier was DX who turned up without a pallet truck causing it to be picked up a day late. The items were plastic wrapped when loaded onto the truck which we have photographs of. When the items returned to the warehouse the plastic wrapping had vanished and the boxes were badly damaged with loose planks of wood all over the place. Parcel Monkey refuse to take liability of this as they can’t do anything for “damaged boxes”. Shoddy service from both DX and Parcel Monkey”
“I had a bad experience with Parcel Monkey help center since they were unable to come close to solve my problem or even say what was the problem with my parcel. Below you can read my final message to the help center:
I was notified by the building manager of my ”sender” address that the parcel has been returned. Since Parcel Monkey has been promising me updates about the situation of my parcel and the many whys, and never delivered any answer, I can assume that this service is really rubbish. In the last weeks, I sent 9 parcels from the same address in UK to the same address in Germany, where 8 of these parcels were with another company. From those 8 parcels, whenever there was an issue regarding customs (usually they wanna more details of the content inside the box), this was always quickly solved by email or phone. All parcels arrived at the destination. The only one with Parcel Monkey/DPD fail. I think it is normal to have problems in international shipping, specially with Brexit. I probably will never know what the problem with this parcel was because Parcel Monkey do not care. The parcel is paid, right? To be safe, better to do not repeat the same mistake and hire Parcel Monkey/DPD again. I will send this parcel again, as it is, using another service. I could just change DPD for another currier inside the Parcel Monkey system but it seems to be more reasonable to just choose another company, the one that definitely deliver your parcel and really work as a middle man between contractor and currier.”
“do not whatever ever you do use parcel monkey ,they have just returned a item saying no hs number to go to usa which you have to do on form to have it accepted charged me £96 for delivery said no HS number charged me £12 to return it (from usa in 1 day yes 1 day ,,never seen usa ,rip off people and will not give you a phone number £108 down so lesson learned ,,,DO NOT USE THESE SCAM ARTISTS”
“This is one of the worst logistics platforms that I have ever used in my 10 years of service in e-commerce.
There is a lack of updates and lack of service recovery combined with multiple failed pickup attempts.
I have suffered a delay of an urgent import shipment for 10 days and there seems to be no initiative from support staff for prompt updates.
Our client has had to wait 3 days, after office hours for multiple pick ups that never happen. This has caused lots of stress for our operations team who has to apologize to our client without support from Parcel Money.
Absolute waste of our manpower and embarrassment of our company.”
“Most infuriating internet interface I've ever come across. Wasted two hours of my time and eventually gave up. I wouldn't use this company if they shipped stuff for FREE...!!”
“I setup a collection from Parcel Monkey and prepared labels as they instructed, for collection the day after. No one came, no notification or email. I contacted customer service via 'chat' - you can't speak to them over the phone. The collection was rescheduled for the next day. 2 hours left until their collection deadline of 6pm the next day, again no one was there to collect. I spoke to customer service via chat - all they could say was they contacted DPD and hadn't got a response. Turns out they can't even call DPD, even though DPD has a contact number on their website. They mentioned they dont have 'phone support' with the couriers.
With 2 hours or less left in the day, you can't call Parcel Monkey, they can't tell you where the courier is, they can't even call DPD!
It's strange as DPD will text you and give you an hour slot, but Parcel Monkey seems like they can't relay that - who knows, I had two missed collections and I got no notification from them.
Why would anyone trust Parcel Monkey with their valuable parcels if they receive this kind of service?
I would not recommend, only positive thing was I got my refund back. However even for the refund you have to log back in to your account and 'accept' it. Very different from other companies, very strange.”
“My parcel is showing in transit for two weeks now , I think it’s lost , and yea you can’t contact theme , no phone number , no email ….. avoid , me to I was conned by the fake reviews in other sites !!!! Crazy , this is monkey Bussiness , lost a parcel worth 400£ !!!! It was a gift for my Nephews, disgusting .”
“Do not use this company!! Awful! My shipment got crushed even though I went over and above to make sure it wouldn’t get damaged. Fair enough, it was parcel force who delivered it but you cannot contact them directly, it has to be parcel monkey. There is no phone number to call and no email. The only way is through there online messaging service. Which is an absolute joke. I have be going back and forward for nearly 4 weeks trying to get it sorted. Eventually they have agreed to pay for the damaged goods (that I paid an extra insurance for) but they are saying they won’t refund me the shipping costs, as they fulfilled their service!?!? By crushing my parcel??? I think not.... They are admitting liability for crushing the parcel, yet saying they carried out the service!!! And expecting me to pay the shipping costs for the new parcel again. Madness
DO NOT USE. You’ve been warned.”
“These are fraud people. They will take your money and then lose your stuff. And they have no number or place where they can be reached but just a stupid taped chatting system.
WOSRT THING EVER”
“NEVER USE THIS SHIPPING SERVICE
They omitted the company name on my parcel, when I gave them one.
Now the parcel is going back to the sender, it can't be stopped. But the customer support of parcel monkey keeps sending me requests to contact local post office, because the parcel can be received, which is a lie, because it is already on the way to the sender (I contacted local post 5 times).
I claimed refund for numerous times and they just ignore these requests.”
“Don't use them. This really is MONKEY BUSINESS! I went on their wecbsite to book a collection and the item weight is 11kg but I couldn't shrink wrap it back into the box. The supplier agreed that I can tape the bag and return it to them. K then contacted Parcel monkey to say that the weight of my parcel is the same but the dimension is different - should I cancel my collection and rebooking? They said the courier will tell me the price different when collecting the item. The courier arrived and just picked it up. I showed him the box that it couldn't fit in with weight and dimension and he just said it's fine! A week later, Parcel Monkey wrote to tell me they charged me extra £53 because the new dimension means that the weight is 25kg. I forwarded them the email from the supplier confir ing the weight of 11kg and they still insisted nothing can be done!”
“I refuse to believe any of the positive reviews on here are genuine. Do not use this company if you want things actually delivered, any customer service, and your bank account to be dipped into on spurious claims of breaches of terms and conditions.
They have taken £170 recently from my card claiming the parcel was bigger than we described which is completely false. We use the same boxes all the time and weighed using our proper scales purchased for this.
Customer service is appalling and non existent.
One package arrived damaged with the box ripped in half. Literally looked like it had been in the zoo as a playtoy for the animals. We had to replace the item and deliver personally costing us several hundred pounds. They didn't honour the insurance and refused to even reund the delivery cost.
They are truly awful”
“I paid for a parcel to be shipped to Amazon returns centre in Slovenia. I used Parcel Monkey as suggested by Amazon. I filled out the questionaire and downloaded all the documents and attached them all in accordance with the instructions. I then dropped the parcel off at the local DPD pickup point. A couple of days later the parcel returned to me as I was told customs documentation had not been completed. I have for over a week now tried to get Parcel Monkey to arrange for shipping as the required documents have been downloaded and attached ( again?) they have refused to arrange uplift and have still taken my money. DO NOT USE PARCEL MONKEY FOR INTERNATIONAL FREIGHT.”
“I used them a while ago, paid with a new credit card and within a few weeks had items paid for on that card that I hadn't ordered or received, luckily I had the money returned by Barclaycard, but Parcelmonkey said they had a good security system in place and it hadn't happened through their transaction, it was a new account and I had not used it for any other payments at all! Do not trust!”
“I should have read the reviews here, trustpilot is full of fake reviews made by their bot accounts.
I sent a one-of -a-kind item to a friend. It was supposed to get there in 10-14 days. It was lost for over a month and a half. I was emailing them constantly asking for updates. I finally got one that was more than "we are contacting the courier for update" and they say
"Regret to say, Unfortunately, this is declared lost by the carrier. We have noticed that the parcel insured for personal/gift item, hence it will not claimable."
ARE YOU SHITTING ME”
