“I wish I read this review from this website then some
Other fake ones. What I read most of the packages here get lost , it don’t make any sense. That’s straightaway scamming from ppl. How it’s it possible so many packages get lost 😡. My get lost too after 4 months keep writing them where is my package. Shame on them. They should definitely close their business!!!”
“I booked a delivery through Parcel Monkey to Romania on a 2-3 working day service. It's only a small parcel but I've had a bad experience with Parcel Force before and also needed the parcel to be delivered quickly so elected to pay for their Air Express service. Parcel Monkey is a broker, not a courier company so you don't always know who will be handling your delivery at each stage. I was initially disappointed to discover that Parcel Force would be handling the UK leg of the journey, however, to their credit they arrived early the following morning to collect my parcel and take it to the international depot; and that's where the tracking stops. I have no idea where the parcel is. All I do know is that it hasn't been delivered 5 working days later.
Now, I know the lack of delivery is a problem with the courier and not Parcel Monkey but the reason I'm still disappointed with them is the lack of customer service. I hadn't really researched them before employing their services but now I wish I had. On the fourth working day I took to their Facebook page. Parcel Monkey don't provide support through Facebook but as it's a public forum I've found Facebook and Twitter to yield a much better response than in private. There I found a deluge of complaints from customers who wanted to know where their parcels were or why they hadn't even been collected. I decided to add my own to the list. I was asked to provide my order number so they could investigate, which I did.
I'd heard nothing back by the fifth working day so I went on their own website's "Live Chat" feature to talk to them. I was frustrated because the latest tracking information I had was from the first working day and simply stated that it was "prepared for export / in transit" - well which is it? The person I spoke to on the Live Chat assured me that it was in Romania and gave me the name of the local courier and a consignment number and said if I (or the consignee) contact them, they will be able to tell me when it will be delivered. I did just that but was told the consignment number was not recognised. I then went back to the Live Chat and asked them to double check the number they had given me. Rather than give me the information I requested they told me that they had emailed the courier to ask for an update and would raise a support ticket as soon as they heard from them. I can't see what help that will be given that the consignment number they have is wrong. The courier company will have no record of it.
Slightly annoyed with what I felt was a 'fobbing off' and eager for a resolution I returned to their Facebook page to update my original message. I should point out that I was never rude or discourteous whenever I contacted them; I was professional to a fault. I was shocked to find that not only had my original dialogue been deleted but I was also blocked from contacting them again. I also noticed a pattern; Customer complains - Parcel Monkey asks for the order number - End of dialogue. I believe that they are blocking disgruntled customers on Facebook to protect their public image. This is a very bad sign in my opinion.
So, according to the tracking information it's "prepared for export / in transit", according to Parcel Monkey it's in Romania with a courier company who have no record of it and I now have a very unhappy customer contacting me every day to ask where her parcel is, and all I can tell her is I have no idea. If you're thinking about using Parcel Monkey, do yourself a favour and pay the extra to use someone else who can provide tracking door to door. Yes, Parcel Monkey gives you a discount but it comes at a cost. I will be seeking a refund of course (and I paid extra for insurance) but this reflects badly on me and could affect my future business. I will never use them again and nor should you.”
“Worst company out there, booked 2 parcels to go to N Ireland to be collected on Monday and they were still there in the Weds! Took them myself to local post office and still uncollected today! Between these 2 goons with Parcelforce they’re a shambles made in heaven! Absolute joke! Never again”
“Parcel monkey is a scam avoid at all costs .They kept my bank details and took money out a couple of weeks after I had paid them .I messaged them and they stopped responding. I have now got trading standards involved.”
“I used them a while ago, paid with a new credit card and within a few weeks had items paid for on that card that I hadn't ordered or received, luckily I had the money returned by Barclaycard, but Parcelmonkey said they had a good security system in place and it hadn't happened through their transaction, it was a new account and I had not used it for any other payments at all! Do not trust!”
“Whatever you do, don't use Parcel Monkey. In December (4 months ago), my wife shipped 6 packages via them to our home in France. 4/6 never arrived, and they just confirmed that two of those are *definitely* lost. A 33% success rate is beyond horrible. There were things in those packages that cannot be replaced.”
“The customer service is terrible. Impossible to actually speak to someone on the phone. Just lots of bullying messages telling me they would destroy my packages if I didn't part with more money. Seriously stay away.”
“I booked a collection in Glasgow for the 8th of December 2015 for a parcel to be sent to a friend in Singapore (Christmas presents). My credit card was promptly charged (£25.10). However the parcel was returned to my home address two days later (DPD) with no explanation. It seemed to have been posted back to me. Since then, I've exchanged messages with Parcelmonkey on their Support Centre and the service has been appalling. The response I always get (up to this day) is "we are waiting for an answer from DPD". Even more annoying and unfair, a few weeks later I received an email from Parcelmonkey announcing the upcoming charge of my credit card of an extra £8 following information sent to them by DPD regarding my parcel that apparently was heavier than declared when booking. I'm puzzled how they could know that since my parcel was at home unopened (and still is today). I immediately sent a message to Parcelmonkey support centre to try to cancel this charge but it went ahead anyway and each time I mention the word "refund" in my messages, I get these automatically-looking messages starting with "Dear Customer,..." and quoting a line from their T&Cs saying a customer cannot get any refund if a parcel is returned. But mine never even left its home city to go to Singapore. This is totally unfair and can't be legal to have been charged (twice even!!) for a service that never took place and not to have been given any explanation let alone a refund over a month and a half later. They're clearly trying to tire me over and this is disgusting. I even had to purchase duplicate gifts on Amazon and have them delivered directly to Singapore for my friend's kids on time for Christmas, another £60. The only option for me seems to be their complaint procedure (if that exists...) and the Small Claim Court but what a hassle! I haven't got the time or the energy to do this and then they'll get away with charging someone for nothing. So for now I'm posting reviews to share my experience with others. Needless to say that I won't ever use their services again nor those of DPD.”
“DPD lost my parcel. Had to chase parcel monkey for four weeks. The parcel was insured for £20 by default, but they refused to pay compensation. Lack of communication, poor service, no support. NEVER AGAIN!”
“DO NOT USE PARCEL MONKEY.
They use other couriers, lost my parcel, took them 2 months to come back to me with a answer saying parcel got lost. During the two months they could not give me reference details or contact numbers of the courier they used and the £100 I insured the parcel for was not paid as the receipt I had for the goods exceeded that amount??? After all the hassle they cause me they would not pay out an amount? Disgusting customer service. Do not use them!!!”
“Terrible company. Will try to say your parcel weighs more than it does and will take extra money before informing you. Takes longer than they state to get pRcels to their destination. Lying thieving crooks in my opinion. Will never use again. Make parcel force look good which is saying something..”
“Unfortunately Parcel Monkey are charlatans and cowboys. DO NOT USE.
They will damage and break your items and then demand excessive proof and evidence and then turn around and tell your claim for compensation was not approved.
They should be shut down by trading standards”
“Save your effort - do not use Parcel Monkey. You pay peanuts you get monkeys. They will lose your parcels and then they will not compensate you for it. you will not be able to speak to anybody. when you live chat they lie and send you links to tracking parcels that are not yours in the hope that you will go away with false hope that your parcel is not completely lost. When you try to claim for it they make you wait 6 weeks and then finally come up with a list of 'non eligible items' that includes almost everything you can imagine. They are liars and thieves - I would not use them again in a million years. Pay a little more and use someone reputable.”
“I shipped 2 packages with Parcel Monkey in May, paid the fee for shipping, and dropped my packages off at the designated shipping company. The packages arrived a week later and all seemed fine. 4 months later, Parcel Monkey billed my credit card again, claiming additional charges. This is fraud. Don't trust Parcel Monkey with your credit card information!”
“AVOID LIKE THE PLAGUE, they take you money. Send you a parcel label which wont work and then your parcel goes into the bermuda triangle. They take no responsibility and refuse a refund. Awful service!!!”
“It's being 6weeks my parcel never arrived i had everything personalised cards clutch bags stickers bride clutch bag etc the wedding was on the 25t November gave weeks in advance for it to arrive on time but it never came”
“Avoid this company.
I am only reading these negative reviews AFTER getting scammed. Going by what I read here, I got off easy. They charged me extra the following week claiming my parcel exceeded the dimensions I declared. They say they passed on the costs from UPS. I do not believe them. It was the manufacturer's box and I deliberated added about 1cm to height, width and depth and about 1kg to the actual weight since it did not cost more to do so. I think I have used them before. must have been about a decade as I cannot remember what I used them for. I think it was an unpleasant experience too. I have asked my bank to dispute the charge.
I do believe it is a fraudulent company. Avoid them.”
