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ProCook Reviews

1.8 Rating 88 Reviews

18 %

of reviewers recommend ProCook

Company Reviews

Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 18th November 2022

ProCook 1 star review on 18th November 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coating came of Pans. procook refused to change them stating 'Pans had been used over a high heat' what a poor excuse. No such thing as a 25yr guarantee they'll just find any excuse to not honour it. Poor quality poor customer service. avoid! G. Baker”

Posted 2 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Lisa Hardy GB For companies profile image of Lisa Hardy Lisa Hardy United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of ProCook Lisa Hardy 1 review 1 star: Bad 4 minutes ago I purchased a set of pro cook knives in… I purchased a set of pro cook knives in nov and they are way below standard,they don't touch my current set of knives ,which were 10 years old,in quality. The order process was long with me having to provide photo graphic evidence before the order was placed. The knivecwere delivered to completely the wrong house on the street and I had to hunt them down from the picture left by the delivery company! I was unimpressed with the quality from day 1 but persevered but after about 6 uses of the carving knife and a dozen if the others I gave in and complained. The 1st response/suggestion was for me to buy a knife sharpener,well based on the usage to date that would equate to the knives needing sharpening every few weeks which isn't correct and doesn't represent quality. The 2nd suggestion was for me to visit a local store,at my own expense to have them sharpened and purchase the correct sharpener for future use. Absoltely below par product and the worst customer service I've know. I won't be purchasing anything from this company in the future. Trustpilot Choose country United Kingdom About About us Jobs Contact Blog Transparency Report Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Cookie preferences © 2021 Trustpilot A/S. All rights reserved.”

Posted 3 years ago

“I bought a set of their Professional Granite pans but despite using within the guidelines provided, they have failed after 6 months. I contacted them and explained the problem but they refused to refund or replace the set. They use the excuse that I misused the pans, despite me being a career chef with 10 years experience of using nonstick pans on an induction hob. My advice therefore to anyone looking it this review is.......These pans will work with, but ARE UNSUITABLE FOR, use with an induction hob. Also, in my experience? they will not honour the warranty.”

Posted 1 year ago

“I ordered a total of 9 items (28th April) 1 of which was showing as stock due in soon. After paying, I was advised by email that the item would be due in shortly and would be dispatched with the rest of my order. 5th May, I chased for an order update to be told it was now due on 17th May. I waited until 18th May and chased again, to be told now due on 27th May!! They have had my money for 3 weeks, so I asked if they could send the rest of my items and they point blank said NO! I could either wait or cancel in full. What kind of company cannot amend an order so they can send part of it out? Why take payment for the goods if they know they are not dispatching them straight away? And as for customer service, why are they not keeping me informed of what is going on instead of making me chase them up? Pfff last time they get my money.”

Posted 2 years ago

“Very disappointed Very disappointed! I bought Gourmet Non-Stick Saute and Frying pan. In Less than one month of use I have marks on the outside on the pan. Well I thought I was entitled to a refund or replacement because of my guarantee and I was sent a msg from the costumer services saying I caused the damage & the guarantee doesn’t cover it! Wow Very unprofessional, I have another pan I use as normal and there are no such faults on it like the pan from pro cook. Very disappointed. It’s clearly made from very cheap material.”

Posted 2 years ago

“We bought £380 worth of pots and pans from Pro cook. Supposed 25 year guarantee, non-stick, dishwasher safe. What a joke. just as lock down started the coating began coming off but of course shops closed so could not take them back. Just taken them back to be told it is the dishwasher. Their own guarantee clearly states a dishwasher may dull the pans, we accept that. It does not say it will take the coating off around the top edges. Manager and assistant manager who had their story sorted both kept saying we had obviously ground the lids on the pans - no we have not. Used metal utensils - no we have not and they only go in the dishwasher about once a week. They did after much argument replace the three worst pans but would not even consider others doing the same thing. Like others on here will not use Pro-Cook again.”

Posted 3 years ago

“I bought a set of elite forged pans 2 years ago. I called ProCook as the inside coating was coming off and was concerned it could be a health hazard. The response I got was the same as the many customers who also complained “you have used metal spoons you should use plastic or wooden”. Some of the saucepans have never had any utensils used, they are used for cooking veg and just drained. I put my complaint on the Trustpilot Site as I could not understand reviews on this site *****! Yes they were all good except mine. I did get a response from ProCook via Trustpilot to contact them, I did and got the same negative response I requested to speak to a manager who was going to call me back still waiting some 9 days later. Dissatisfied customers of ProCook please also put your views on the Trustpilot Site It was strange to see so many good customer reviews today!”

Posted 3 years ago

“Poor quality pan. The base buckled after 3 weeks of use on an induction hob. I’ve had pans for years in the exact same usage that remain completely flat. No refund, very poor service indeed. You get what you pay for I guess.”

Posted 3 years ago

“Well, unfortunately I have to join a vast group of unhappy customers. My wife bought a set of that shitty kitchenware, both chopping boards has big cracks, obviously they manufactured them from not properly dried wood, What else I can say, company that can't produce decent chopping board of course not able to make good saucepan.”

Posted 3 years ago

“The ProCook Gourmet Non-Stick Cookware Set is unfit for purpose. This pan set is a set of saucepans, frying pans and casserole/stock pots. These pans are designed for an induction hob, which I have. They do not withstand the heat of cooking without warping, even when I have been really careful with not ever using the maximum heat settings. The non-stick feature is not non-stick. The only way food doesnt stick is if you are simply boiling food in water. Frying, casseroles etc the food just glues to the bottom. A set of pans is not fit for purpose if you cant use them for their intended purpose (cooking food), without failure of the non-stick and the shape of the pan. I first made a complaint just 5 weeks after delivery of the pan set, and 2 items were replaced . I am still having the same issues DO NOT BUY!!!! THESE ARE RUBBISH”

Posted 3 years ago

“Bought a elite 50 ice hardened pairing knife. Whilst levering coconut milk out of a tin with very little force,the blade snapped. I am an engineer by trade and I know that you should not be able to snap a stainless steel blade with so little force. Obviously the blade had a defect in it,absolutely no doubt. Contacted procook and the 25 year guarantee went out of the window because it wasn't being used as it should be. Very disappointed because if I'd said I was cutting a turnip or some other hard vegetable I would probably have got a new knife . The most disappointing thing about it is,I know as an engineer that knife had a defect. My advice if anyone is foolish enough to buy from procook is don't be honest if you have any problems with there products.”

Posted 3 years ago

“I sent this email to ProCook and was totally surprised by the response I received. In 2015 I purchased a set of Procook pans for £299 on the basis they would last 25 years. Since then, I have had two replacement non stick frying pans as the coating on both had started to peel. Now, my second replacement is peeling. Both appear to last just two years before they start peeling. Because the design has changed, my pans no longer match. I have done exactly as suggested to look after my pans but this is so disappointing. I've again attached pics of the 9inch frying pan and look forward to your response. They then after me to complete these questions: Photos of the product (base and inside of the pans) How is the item washed and dried? If you have washed your item in the dishwasher which wash cycle and detergent do you use? How do you store your item? What type of kitchen utensils do you use? What type of hob do you have? Which heat setting do you cook on generally? What type of cooking oil do you normally use? This is the reply I received after anwering all their questions. My response: 5. Dishwasher. Ariel sachets. Crockery setting 6. Storage: It is stored on an open wire shelf by itself 7. Utensils: Wooden and plastic it utentsils, spatulars and whisk. 8. Heat setting. Induction heat. Medium heat. High heat to seal meat and brown; mostly medium and simmer heat. 9.Olive oil, extra virgin oil, vegetable oil, unsalted butter What they replied has obvioulsy been copied and pasted as like everyone else who has had issues with the coating, the company has accepted no responsibility. As far as I am concerned, the non stick frying pans are not fit for purpose. I shall take this further. Good Evening, I have reviewed this with the information and photos provided and can confirm this damage has been caused by utensil damage due to movement in the pan. The scratches on the inside of the pans are caused by a vigorous motion chipping at the coating. I can also see the pan has been overheated. When cookware is exposed to a high heat over a period of time it can cause the Steel Base to tarnish turning it a bronze colour and the Non Stick coating to thin which will cause food to stick, which you confirmed you are experiencing in your email. This is not a manufacturing defect. In accordance with our Care Instructions we do advise to use moderate to low heat. Excessive heat will spoil the appearance of the pans by causing discolouration to the surface. Please use the below link to view our care instructions. https://www.procook.co.uk/page/product-care Induction hobs have a much higher heat output than the average electric or gas hob. This combined with the effective heat distributing properties of our cookware, means that the pans only need to be used on a moderate to low heat which is reflected in our care instructions. A high heat setting as you mentioned you have used, would be too high and results in discolouration on the base of the pan and also the non stick coating being affected which you have experienced with your frying pan. We advise a moderate to low heat is used to warm your cookware through thoroughly and once at temperature, you can adjust it according to your cooking requirements. This will also ensure the care instructions are followed and validate your guarantee I can confirm we will be unable to replace the frying pan under your Guarantee. This is not a manufacturing defect and will not affect the performance of your Cookware. Kind regards, Lou Customer Service Advisor You can't make it up! I've had cheap frying pans that I use on my charcoal bbq, that have lasted better than these. Beware of purchasing any non stick Pro Cook products.”

Posted 3 years ago

“I bought a cookware set in December for my wedding anniversary. First time I used them the lid on the crock pot exploded, covering our Christmas meal in shattered glass. Dinner was ruined as had to restart all the veg and lost the gravy made from the juices of the turkey. Cut my finger clearing it up all they said was it was caused by a knock and we will send you a new lid. Rubbish cookware, rubbish customer service do not buy from them”

Posted 3 years ago

“Don’t buy from Procook I spent a lot of money with procook on all new pots and pans for our new induction hob. The larger ones base soon deformed making the pretty useless on an induction hob. We have treated them very carefully and they still look brand new. The 25 year guarantee is a not worth a light. They make return procedures so difficult you just give up. I guess this is their intention.”

Posted 3 years ago

“Had problems with a recent order from them. Asked them for help and they gave me a cut a paste reply which was no help at all. I left a review on another reviews web site and had my review taken down. I was not rude in any way. I'm so angry by the way they have treated me.”

Posted 3 years ago

“Worst customer service ever, Bought a stock pot with other cooking ware online and found that the handle is too hot on the stock pot. Drove to Cheshire oaks to return the pot. The manager told me they just sell stuff and have no customer service and asked me contact online customer service. Refuse to show me the terms and conditions. The online customer service asked me various questions and how I used the pot. I told them I only used it once and observed the instructions. But I was told that any used item (even once) cannot be refunded or exchanged. Disappointed and would not deal with them again!”

Posted 3 years ago

“Beware! Cast Iron became extremely rusty in first use! Bad customer service! I didn't want to buy a Cast Iron dish of low quality and this seemed to be a good one. But just when using it for the first time it became covered with heavy rust. I got a replacement, took it from the box, and following the instructions carefully I gently washed it, oiled it and started cooking. When opening the lid I found it again cover with rust. Trying to communicate with the manufacturer's customer service - they refused to take responsibility and said that I used it wrongly. No product, cheap quality as it will be, is not supposed to have rust all over in first use!!!”

Posted 4 years ago

“Had to return a small granite frying pan today as had four or five small areas flaked off, I purchased it less than six months ago and use a Oxo soft spatula, I always bought supermarket frying pans then discarded when the non stick broke down, but decided to spend out on what I thought was a superior product so would last with care. I live alone and keep the small pan for frying one egg for breakfast only. The store did replace it but with a warning not to fry at high temperature or wash it up whilst still warm. Why aren't these warnings on the instructions, it seems ridiculous that it's not suitable to fry an egg a day without all the ridiculous precautions, I'm determined to follow the said rules and see if it makes any difference this time, if not it's back to disposable cheapies for me.”

Posted 1 year ago

“Would give no star if I could. Sent completely misrepresented items. Not as described then demanded I spend £4.95 to return them. Customer service was none existent from someone called Chelsea who I got on the chat. Avoid this company as I ended up out of pocket for mis sold goods for which they took no responsibility.”

Posted 1 year ago

“Awful company, avoid at all costs”

Posted 1 year ago

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ProCook is rated 1.8 based on 88 reviews