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RAC Reviews

1.4 Rating 2,369 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,369 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are an elderly couple who broke down in the pouring rain at 9pm the best service they could offer was an estimated attendance between 11:40pm and 2:40 am in the morning with no guarantee that it would not be later.My husband is also diabetics. They felt it appropriate to leave us for up to 6 hours in the middle of the night. We got a taxi home and our friends helped us the following day to get our car to the garage. Seriously this is not a service - shame on you RAC - never again - buyer beware!!”

Posted 3 weeks ago

“lost my keys for my mini so rang rac after paying for car to be recovered to my house and many many phone calls and up loading various proof of id log book insurance etc etc2 days later a man turned up not from rac but subcontracter,very abrubt,spent two hours messing around then took something off the car and said he would have to go and come back next afternoon,turnsup the following day and starts trying the key that didnt work so asked whats happening,he replied just go away and let me work he snapped,an hour later he nocked on door shuvved key in my hand and stormed off,angry rude vile man horrendous service,avoid these and join AA”

Posted 3 weeks ago

“Waiting 3 hours but when I first called I was told 45 minutes. Got a phone call back saying 15 minutes. Then another phone call back 30 minutes later saying 15 minutes. It's an emergency and 3 hours later, I'm out stuck waiting for the RAC! I wish I had chosen the AA!!!!”

Posted 3 weeks ago

“Have been with them on and off for years. Very happy. Renewed today for my wife. Discussed with Sally M at Manchester. What a wonderful telephone manner. Top marks to Sally!”

Posted 3 weeks ago

“Wasn't able to speak to anyone, had to fill in a form. Which left myself, pregnant sister and disabled mother sitting and waiting for over 4hrs. In the end we was able get help from a stranger who not only got my working but stay with me unit I got home.”

Posted 3 weeks ago

“Very bad service always waiting for at least 6 hours or even more”

Posted 3 weeks ago

“We needed your assistance only to be told our cover had expired by 2 weeks.we recieved NO emails to ask if we wanted to renew.when we rang we got NO assistance to be told it would cost over £160 to come out.i am a key worker at a hospital.still NOsympathy either pay or go elsewhere.what a disgrace.also we recieved an email saying our cover for the next year was done and FREE.rang AA and they came and sorted it out.SHAME on you”

Posted 4 weeks ago

“From first call to car recovery 27hours Is that a record with 48 phone calls from me in between this time frame trying to get correct info ,hire car was organised but collection was 125 miles away? In the wrong direction Yes they organised a taxi at the cost of £195 paid by rac. When I questioned the rac saying why did they not use the one 27 miles away the said oh they thought it would be closed on a sunday this cost me my sanity and 30 stressful hours I'm never gona get back .I did try and book car in to a local garage to get sorted as it was only a £250 fix at the most bur rac could not commit to get car there within the time frame garage could fit me in also asked if I could get a hire car from them on first day and I would get out a Mobil macanic but that's not an option either of these options would have cost maybe £125 either for a 2day hire or a private recovery truck but in the end cost rac £500 and still have to recover my car now over 500 miles over the next 5 days not including my and my families stress. They really need to reevaluate there finances”

Posted 4 weeks ago

“Paid £162 for them to come and start my car, still waiting 10 hours later. Every time I phone for an update I basically get fobbed off. Never had such horrendous service from a breakdown company who trumpet themselves as the best.”

Posted 4 weeks ago

“Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.”

Posted 4 weeks ago

“They charged me 162 pound to come and start my car, and they told me to go to a garage myself to see what is wrong. So what i paid for exactly? The charge is too high just to come and check. You are taking the money from people who are in trouble. It is disgusting.”

Posted 1 month ago

“They charge me the money for the recovery after today we were still in the same location we end up calling somebody else to recover the car I had the really bad experience I wouldn’t recommend nobody go to rac”

Posted 1 month ago

“Terrible service avoid if possible made me wait 11 hours still never turned up ...”

Posted 1 month ago

“While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.”

Posted 1 month ago

“Cancelled my policy 3 weeks ago as I sold my car ,but still money was taken out of my account yesrday ,so I phoned to get a refund and spoke to a woman called daisy with a terrible attitude , told me I had to.psy £5.50 to get a refund to which I said no way ,she called me petty, this is not on o seriously think you need to send your employees on a people training course I know have a new car and will never return to Rac.”

Posted 1 month ago

“Shocking customer service. Phoned to cancel and they said I could have it cheaper.”

Posted 1 month ago

“Broke down on a Saturday evening at 6PM, with what turned out to be a massive puncture. Contacted RAC and was informed a patrolman would attend, estimated arrival 7.30-8. No further contact from them. After several phone calls to chase them up, during which my breakdown was apparently 'escalated', it had no impact at all. No one had turned up by midnight so I limped at 10mph to the nearest town (15 miles away) as tyre was 'drive flat', and managed to get a room for the night. Phoning RAC in the morning I was told they couldn't have done anything anyway and would just have tired us to a tyre place. If they'd told me this when I informed them of the problem then I'd not have needed to sit, freezing, for 6hrs waiting in vain when they knew all the time that they couldn't do anything. So annoying. Membership now being cancelled!”

Posted 1 month ago

“Very bad service. My car broke down on saturday night. Sunday morning i was sent a patrol.He couldn't fix the problem and was keen to leave it to any garage and didn't update me with any details of the garage. He was not even ready to wait for us to make a decision on which garage to take to. Monday morning i had to chase it up with RAC to find the details of the garage where my car was sent to. And its two days and noone has even looked into the problem and i'm stranded without a car. Really disappointed with the service. very poor communication. How quick did the company reply to your queries? - Never (there is no option never)”

Posted 1 month ago

“terrible outfit i called them out to my car on the first of march,over 4 hour wait and they recovered me to local garage,my local garage said they could not repair it the repair had to be done at a german specialist garage so i was back to square one.a week after the breakdown managed to get the car just down the road from my local garage and called the rac,four and a half hours later got a text saying dean was half an hour away,when he got there he said we recovered you here a week ago and we will not recover you twice i explained the situation and he was not interested or sympathetic charged me £121 for the recovery to the german car garage even though i had 1 recovery left for the year,and it got worse he said i would now have to wait for the pick up truck even though when i logged the breakdown i stated i would need recovery,so waiting again after two and a half hours i was getting worried that the garage my car was booked in for would be shut,then i got a call from a woman saying rac had given the recovery to them and they would be about one and a half to two hours,anyway fifteen minutes later a local pick up truck turned up it was like a breath of fresh air as soon as i got home i cancelled the firm is not fit for purpose (73 year old pensioner)”

Posted 1 month ago

“Rubbish company to deal with. Customer service is in India (They say they are in Manchester when you call but clearly not!) I cant understand what they are saying because there English language is so bad. This will be the last year I deal with them after 17 years of being with the RAC!”

Posted 1 month ago

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RAC is rated 1.4 based on 2,369 reviews