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RAC Reviews

1.4 Rating 2,380 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,380 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mobility car had a puncture today and I called the RAC. Within 10 mins they were with me. The driver (Michael) I think was fantastic. Very polite and helpful. Had to put a universal tyre on my car and escorted me to Kwik Fit. Well done for the service and politeness of the driver.”

Posted 11 hours ago

“Seriously these guys are amazing. My experience was at night and the rain was awful (Typical). I called the RAC as i was insured under my car insurance policy. I had to wait a couple of hours as it was really busy but i was near home so i waited at home. The communication was good and when they arrived (two of them as the other ones call was close and he offered to help, he even used his lunch time). Well the car was not able to be fixed roadside and had to be towed to a Garage the following day. Hand on heart these Guys are super hero's, utmost respect to them your amazing. Thank You so much and I am sorry I didn't get your names.”

Posted 2 days ago

“Yesterday (15th April 2024) I spoke with Sally Morgan in Manchester, regarding my breakdown policy cancellation due to Barclays withdrawal from the RAC cover package with them. Sally was willing to listen to my concern and understood my reason for requesting a cancellation. She was polite and courteous in her demeanour throughout our conversation and she has cancelled my policy. I have no hesitation in recommending her to anyone in need of her help.”

Posted 1 week ago

“i had mark and he was amazing. had to take my car on tow for about 2 hours, he was very nice. he let me speak unlike other recovery services i’ve used in the past. made the stressful situation much better”

Posted 1 week ago

“Broke down on asda was rescued by a very helpful patrol (chris) so thanks to him my car is now in garage. I even got a lift home with my 1 bag of shopping so thanks”

Posted 1 week ago

“Very helpful man called amir helped to reduce my monthly premium and made me aware of benefits if download rac app”

Posted 1 week ago

“I’m pleased to recommend the professional fund recovery service (wisetechhack@ gmail .com) They has the best and reliable fund recovery agency to help you get back your lost money, stolen crypto assets back. They are the real deal as I was able to recover my stolen USDT back after days of being depressed. This team brought back my lost hope, they are the best”

Posted 4 weeks ago

“Have been with them on and off for years. Very happy. Renewed today for my wife. Discussed with Sally M at Manchester. What a wonderful telephone manner. Top marks to Sally!”

Posted 1 month ago

“Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.”

Posted 1 month ago

“While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.”

Posted 1 month ago

“I had a car breakdown yesterday and called RAC rescue and they responded with friendly and helpful manner with an excellent turnaround time providing all support. Their mechanic Pradeep got my car up and running with his skills and expertise ! I am impressed by both RAC and all their mechanics, specifically Pradeep in attending car breakdown ! I am impressed by their service ! A big thank you to RAC rescue for excellent customer service and to all their mechanics, specially Pradeep !!!”

Posted 1 month ago

“Steven came out today as car showing warnings and cutting out. Followed us to where we bought it. Couldn't have been more helpful. Lovely man thank you”

Posted 2 months ago

“The patrolman Marc called us Almost Immediately and checked our location and advised of arrival time. Came was friendly and professional and found the problem straight away. Managed to call supplier obtain part and fix at roadside. Thank you for perfect service”

Posted 3 months ago

“Absolutely fantastic service. Couldn't praise them high enough. Really nice guy.”

Posted 3 months ago

“Rang the RAC to report breakdown @ 11.11 am Had a new alternator replaced and back on the road by 14.20pm . Quoted £375 for part but was actually only £261 .very happy with the service I received, the guy was very friendly, it was blowing a gale and pouring with rain and he remained happy. We bought him 2 coffees to keep him warm ☺️☺️”

Posted 3 months ago

“Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy!”

Posted 4 months ago

“RAC technician John (north east) was brilliant. Turned up quickly then spent time trying to find a garage that could take the car in. Most places wouldn't take it until January 23rd Thanks John”

Posted 4 months ago

“Jhon the RAC mechanic that arrived he was very friendly and listened to what I had to tell him befor he had a look at my car diagnost the issue an delt with it accordingly”

Posted 6 months ago

“Had a guy out today to check my car and I couldn't recommend him enough very friendly and informative I would 100%recommend rac if u have a problem with your car thank u so much rac”

Posted 6 months ago

“Although the time slot delayed three times 😔 the patrol named Hardip is really nice!”

Posted 7 months ago

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RAC is rated 1.4 based on 2,380 reviews