Name: Three
Rating: 1.61

“Absolutely appalled. Husband tried to renew contract, been with them for ever! Afyer 35mins of not understanding this woman in Mumbai, talking too fast, decided to tell them to go away! Put ohone down. Tescos here we come!”

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Posted 7 months ago

“The customer service and technical team are so dumb it's unbelievable. They haven't a clue about anything. The MORONS at the technical team can NOT even fix the problem (number doesn't match our records) after updating the 3 app.”

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Posted 7 months ago

“Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the scammer made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the scammer has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.”

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Posted 7 months ago

“In January 2023, I took out a phone contract with Three. 6 months later, in June, I noticed that I had 2 payments being taken out of my account by Three. I called them up and they told me that someone had taken a phone out in my name. Apparently, when I took out my contract, their system was updating so that is how they had leaked my data. They couldn’t tell me what details had been given out and they had no way of knowing where the phone was or where it had been delivered to. The agent told me that they would cancel the phone, refund my money, and investigate how this happened. The investigation would take 14 days. I went away for a few weeks and when I came back in august, I had late payment bills for 2 months. The agent that I had spoken to had cancelled the payment from my bank but not the phone contract. I “WAS” currently trying for a mortgage, but this had dropped my credit score by 73 points. I spoke to the agent who told me that it wasn’t their fault that someone had taken a phone out in my name. He explained that as they cannot see the persons face when they ring up and order the phone, they have to assume it is me. It’s impossible for them to be certain when someone takes out a phone that they are giving it to the correct person. They then informed me that the phone had not been reported and this was down to the system being updated. I asked if it is normal for the system to update for 6 months straight as that was what I was told was the problem back in January, but they couldn’t answer that question. However, this time they would report the phone. 2 days later, I received an email from a debt collection agency. I rung Three and they told me that they would contact the debt collection agency and cancel the bill so I shouldn’t hear from them again. They apologised that the phone STILL hadn’t been reported stolen. They would do that straight away and I should hear back within 14 days. They agreed to send me a letter and email that I could pass onto the debt collection agency. We were on the phone for just under 40 minutes and the agent sent the email for the debt collection agency 3 times as it wasn’t coming through. The agent then informed me that the fraudulent account wasn’t a phone contract it was just a sim. I asked if they were sure as it was a more expensive contract than mine and mine included the handset. The agent then refused to share the information because the contract was not mine. Even though it is in my name, I am not allowed to know any details of the fraudulent account. 1 week later I received an email from Three informing me that they would be increasing my monthly charge. The 14 days were up, and I hadn’t heard from the fraud department. However, I received a text message from the debt collection company again asking for the money. I called Three and after going through their security checks the agent was going to pass me onto their relevant department. But not wanting to miss an opportunity. He informed me that they were running a special promotion and asked me if anyone in my household was looking to upgrade or was on a pay as you go. He then asked me not to use profanities or he would have to disconnect the call. I thought at least one of us should be helpful, so I stopped swearing and settled for non-swear words such as scumbag and parasite. I believe that satisfied us both and felt it far more appropriate. I then reset my manners ready for the next agent. I informed the new agent that I desperately needed the message for the debt collection agency that I had been promised it 2 weeks ago. He told me that they don’t have the ability to send out information to pass onto a debt collection agency about an ongoing fraudulent investigation. I corrected him and told him that I was waiting for a letter and 3 emails from his colleague. She had sent them out 2 weeks ago. However, he confirmed that nothing had been sent from her and that she was in fact lying to me. I asked should I just pay the debt collectors as I am more concerned about the damage that is being done to my credit score, but he advised me not to. However, it was the last of the 14 days and that I should hear from the fraud department tomorrow, and that agent was also going to personally ring me. Next day received an email from the debt collection agency again. Agent did ring me but only to let me know that nothing has changed, and he is going to ring me in 7 days. I am not going to hold my breath. Joining Three was a terrible decision. I would definitely not recommend joining them. I can no longer get a mortgage because of them and rather then helping me, they have lied constantly to hide their incompetance.”

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Posted 7 months ago

“Please don’t buy from them, absolutely terrible experience. I’ve got a SIM card with 50GB data 28 days ago as I started travelling around Europe. The reception is terrible and after 28 days when I arrived in Madrid it stopped working. I still have more than half of data left but can’t use it. I got lost so many times from airport to my accommodation because I had no internet connection to find my way, thanks to Three. Tried to call the customer service so many times but either doesn’t connect or it goes straight to automatic response and they send me a message and hang up the phone. Live chat is not working either. Even tried to buy a new data pack but doesn’t allow me because I still have unused data. Tried all the possible troubleshooting to make it work but still not working. (SIM card is not expired yet)So technically they are a provider with no customer service and pushy sales person to sell you a SIM card and they can limit your use whenever they feel like it without any valid reason. I’ve read the messages from other people in three community and apparently this problem is not unique to me. So please avoid them and don’t waste your money, specially if you are a foreigner travelling Europe.”

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Posted 7 months ago

“Don’t go with Three UK. They send you a replacement sim. Can’t activate it when you ring. They say they have outages. yet they can use computers. You can’t hear them on the phone. This has taken 4 days and no progress. Customers mean nothing to them.”

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Posted 7 months ago

“I requested to switch to Three on the 27th of July. On the 28th, my Giffgaff service was stopped, and I thought all was well. This is where the issue started. Three failed to port in my number successfully, when I contacted them, they assured me, to the point of lying, that it would be done first within the day, then the next day, and then after the weekend, and then 3 days from Monday and on and on. These lies have been going on for almost a whole month. Everytime I contact customer support I am greeted and told the same lies over and over again, that it'll be completed soon. One of the more weird lies I have been told is the fact that my old provider has not given them the required files, which I confirmed isn't true when contacting the old provider, in addition to the provider the number is actually from. All of them point to three's failure as the reason for my inability to have a phone. I have begged them to give me another PAC to let me switch out of their horrible, failure of a network. I swear they should sell their network and leave the UK for good. Zero compensation has been given, a GBP 10 top up I did (to the account with the temporary three number) has been lost with no explanation . I have left the country for a three month holiday recently with no access to my bank accounts, social media account or imessage and facetime with my number. Customer service and complaints department of whom I have contacted more than 20 times has been rude and dismissive of my issues, I wish to see how'd the'd survive without having a phone for a month. One of them even tried to sell me an additional new pay monthly plan ??? Worse scum than scammers Three also is not allowing me to request a deadlock letter so that I can escalate the issue to the relevant authorities. If three is innocent, why can't they produce this letter for me? lies lies lies I just wish to have my number back, is that too much to ask? Shame on you, shame on this company”

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Posted 8 months ago

“three is the worst thing ive ever experienced in my life. they will steal and lie to you. they are not a legit company, more like a snake oil salesman trying to convince everyone how legit they are. dont belive ANY GOOD THING you hear about three. theres LITERALLY NOTHING GOOD i can say about them they scammed me fraud lied gaslighted wouldnt give my money back theifs i can go on forever its so unbelievable and ridiculous you wont even believe me. there is NOTHING 3 can do or say to excuse themselves from all the madness theyve done to my life”

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Posted 8 months ago

“Worst of the worst... the network is the worst customer is the worst it keeps showing network is not registered I change my phone, and still the same i clean the simcard and still the same Customer service keeps saying; your area is underdeveloped every time I call. It's been over six months, and still the same. Because of the contract, I can't change the network provider yet. It destroys plenty of my jobs.”

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Posted 8 months ago

“We called into Bangor store on Saturday, wife wanted to buy an Honour 90 (including tablet deal)... We went through all the paperwork and then advisor told us there was a system error and Three couldn't sell the Honour 90 that day and we would have to come back tomorrow. We phoned the Newry store the following morning since Bangor wouldn't answer their phone. We explained the situation and they said they would sort the problem out, but at this stage they didn't mention the tablet offer ending. We then drove 45mins to get to the store and went through all the paperwork again, to then be told the tablet deal had ended on the saturday (when conveniently the system was down) and we couldn't get that any more. Followed by being told our only option was to contact customer services via telephone and ask for the tablet - there was a tablet in the store we were in at the time - and the store manger said it was up to customer services to decide if we could get it. So, while in the store, we phoned customer services and they told us the decision was up to the store manager - who then said "no the decision is up to customer services" - I handed the manager the phone but the outcome was they couldn't agree who was responsible for authorising the tablet. Due to this lack of decision making at a managerial level we left the store and didn't buy a phone or take a new contract with Three.”

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Posted 8 months ago

“ABSOLUTELY USELESS. Does not work and they are useless at trying t sort out. I will NEVER use them again. I have paid them money for nothing received. A vast bureaucracy and call centre pain.”

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Posted 9 months ago

“Utterly Abysmal. Avoid at all costs. Cheap but will cost you more in the long run.”

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Posted 9 months ago

“Absolute joke of a services Bad reception, bad service, it's cheaper than other providers for a reason! We've visited the branch 3 times, called 4 times, chatted with customer service ,twice and our (super basic) issue is not resolved”

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Posted 9 months ago

“Three are a disaster. Network is terrible and when i cancelled my contract and paid the final bill a year later i received letter from a debt collector demanding money for the same account!!”

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Posted 10 months ago

“Got tired of their crappy service so decided to cancel. Three made it unreasonably hard but I thought I'd finally got it done. But they were still charging me. Cancelled payments with my bank and lodged a formal complaint but only got an acknowledgement after leaving a scathing review on trustpilot. Finally, finally got it cancelled but no refund as they claimed to have no record of my earlier instruction. Then a few months later they call responding to my formal complaint. Incompetent, scammers, total thieves even. Never use this company. I cetainly won't return as a customer.”

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Posted 11 months ago

“Already left a review in the past about the HUGE price increases from 321 to the new PAYG plan which is so expensive, you can't really use your phone.... This review is a new review on other things. 3 major issues Three is so bad!!! FIRST ISSUE I topped up, didn't get 48 hours free internet. I went on live chat, was PROMISED I would get 48 hours. I said "my account says it expires after 24 hours so how can it last 48 hours" and they said "that's a mistake, it will last 48 hours I promise" Low and behold it expired after 24 hours as I said it would. The person just LIED to me... I was away so I couldn't sit in live chat and I cannot call due to disability, but even if you did call, it is a LONG phone call which you don't have time for when away! That isn't even it! It gets worse. SECOND ISSUE I bought an add on. Used it for most of the month, but on the last 4 days I lost entire PAYG balance! No info as to what it was taken for on my account either! So I had to use live chat as social media can't see your account and they are very inaccessible as you can't email them other than for complaints which take forever to get a reply to. After a very LONG live chat of well over 40 mins answering all this persons questions, many of which were things I had answered 5 times already, the guy said; "we can't refund or apply vouchers to accounts" WHAT?! They STOLE my balance and claimed they couldn't refund it! That isn't even it! By this point I am home now so won't be going outside for months (disabled). The guy said "I can give you 7 days free data but I can't refund" WHAT?! Why would I want 7 days data when I said I am now home, plus how is that even a fair offer when you see how much data addons are. I refused and said "I know you can refund me (they had before as this isn't the first time). I want a refund from the money you stole" Eventually I got a manger after nearly 50 mins. He replied "in this instance we can refund the money taken" So instantly this guy says they can refund after almost an hour of me speaking to the guy that didn't care at all? Dragged it out nearly an hour, lying when they CAN refund!!! Why not straight away? This was wrongly taken money as the staff even said! I had said many times that typing is agony for me and I was very close to passing out, but he still dragged the call out nearly an hour when he could have just refunded. Ofgem don't allow "no refunds" from stolen money. That is theft and if I had reported it to them, they would have agreed which is why I probably got a refund. Shocking. But that isn't even the end of issues! THIRD ISSUE The addon prices for PAYG are completely different when you go buy them. They offer data only addons on their site, but if you log in, they are all including texts and calls so you get much less data at a much higher price. This has been the case for a long time. Update your out of date information on your site. You are misadvertising prices. SUMMARY I couldn't ever recommend Three. PAYG prices are now just astromical with them. You can get less elsewhere. Their customer service is shocking. You can't email them and have either phone (which has long waits) or live chat (which takes an hour to get a resolution) and that is it! Being chronically ill and disabled, I cannot sit on the phone for that long and speaking is often impossible for me, nor can I type for long as it is agony and I can be left bedbound for weeks. Live chat is awful as you won't get a resolution for a long time and when you are finished, they try to sell you things. But the customer service is shocking. Being chronically ill and disabled, I hate there is ZERO ACCESSIBILITY. They won't give you an email address to contact if you ask for "reasonable adjustments" as per the equality act, even though it is the law to try to offer alternatives if disabled people have issues contacting you. So you can type for an hour as it is always about an hour due to their staff's customer service skills, or you can physically speak for an hour. Something I cannot due again due to disability. Very innaccessible. Disability unfriendly. Bad customer support”

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Posted 1 year ago

“Would rather gouge my own eye out with a rusty spoon than ever have to suffer their chatbot and call centre again. I was “assured” my contract was cancelled in January but got a bill for 3 months just with a threat to call the debt collector if I didn’t pay. I spent the last 3 hours with “Salman” and co on chat bots and the phone to be told I have to pay this and I should “rest assured” now that it’s been properly cancelled. No email to confirm they’ve now properly cancelled it, they refused, and I am unable to access my three account to change the address they are sending the confirmation to as I no longer have access to this number, as I was “assured” it was cancelled several months back. Absolute nightmare situation. Madness. Never ever again. It feels as though three is systemically designed to scam customers. I have been with them 6 years, never missed a payment, absolute pirates.”

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Posted 1 year ago

“I had an issue regarding my account and was promised a £5 credit was to be applied to my account, after contacting three several times to get this sorted and be reassured "I Will surely sort this for you" everytime and being told every time that it was done, it was never done. I have wasted so much of my time trying to rectify an issue Three said would be sorted at first point of contact, after this i am leaving Three and paying three months line rental just to leave them, i will never use them and would urge anyone thinking of using them to go elsewhere, (signal is pretty bad as well). Even when i stated basically what i am listing here to the last agent i contacted, nothing was done to leave me in anyway confident that Three would fix this or even care, i myself work in customer service and would be ashamed and embarrassed to be any part of an interaction like this.”

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Posted 1 year ago

“End my contract continue to charge 4 months payments after joke of a company”

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Posted 1 year ago

“Worst thing I have ever done is going with Three. As some more reviews have experience below, they go the extra length to get as much money off you as possible, even if it means setting up another account in your name with another direct debit that will charge you the same bill twice a month ongoing until you realise! That is what happened to me and when I realised and complaint, it took many months for them to admit it was their wrong doing. After getting a refund, I was then sent to debt collection for the money they had just refunded me. And I have had the debt collection agency calling, sending emails, letters pretty much every day for months now! Whenever you try to get on the phone and try to end this madness, nobody listens, they just say they will look into it and phone back and that never happens. Two years of stress I have had with this, affecting my credit score, giving me unthinkable grief. Avoid at all costs.”

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Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Three Reviews