Tredz have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
“
- They use worst delievery service TNT,
- Worst bicycle, come with worst price tags and worst saddle
-
”
- Saw
“
Hardly a competitive price from Tredz.
”
- Anonymous
“
Hardly a competitive price from Tredz.
”
- Anonymous
“
I order two bike tyres and the process for ordering and delivery was very easy and fairly quick. After receiving the tyres I noticed the size on the label attached to the tyre was different to the size on the tyre! A sent an email to query the difference and never received a response!!
”
- Lee Granville
“
I placed an order on 26th May 2021 - delivery date stated as 8-10th June (which in the internet world is pretty slow) and of course today I received an e mail stating that due to a "stock error" they do not have one of the items ordered even though it was stated as 'in stock' on their website.
”
- Anonymous
“
There was a little delay for delivery, but only by one day from the initial proposed delivery date and so nothing to really moan about.
”
- PK
“
They wouldn’t cover it as a warranty!! Moreover I accepted to pay the part and guess what? They reply saying it will take 2 months to be delivered!!! They won’t even take the bike back and get me a refund.
”
- Anonymous
“
which I refused amd asked them to refund.
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- Mohammad Awais Abid
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I was rejected a refund because they did not receive the item back.
”
- Igor
“
After taking it to be serviced I was informed that the chain was too long, the front derailleur cable was the wrong one and the internal routing was really bad and causing the front derailleur to be incredibly stiff to move.
”
- JJ F
“
Same answer, they don't have control on courier service.
”
- Mohammad Awais Abid
“
Very disappointed by the state of the bike to say the least, but I took it in for a service after doing 60 miles.
”
- Anonymous
