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A-Plan Insurance Reviews

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was kept on the phone for a very long time each time I called wit no apology when someone finally did answer. Links to obtaining my new documents didn't work and when I e mailed you to have them sent in the post, no reply to mh e mail and i still.jabent received the documents. Absolutely terrible service! Can I have my documents please?”

(Tooting) - Posted 5 years ago

Dear Mr Brady, Thank you for your feedback and we are sorry that you had this experience. Thank you for sharing some more information. I have now been able to pass this on to the branch that you have been dealing with. They will be in touch to ensure your documents are sent to you today.

Posted 5 years ago

“Insured all my cars with A-Plan, even my house. Then they come back with a ridiculous quote for my wife's car, even after I told them what I was quoted so far. From the sneer down the phone, I don't think they believed me. Wife's car is insured now and I'll be taking the rest of my business elsewhere. Thanks A-Plan.”

(Thatcham) - Posted 5 years ago

Dear Mr Heywood, I'm sorry to hear about your experience. We have passed on your feedback to the branch who will look into this for you.

Posted 5 years ago

“No bad experiences was going to give you 4; or 5 stars.”

(Fareham) - Posted 5 years ago

Hi Mr Stanley. Was wondering why only a 1 star was given. Would you mind emailing us and letting us know the reason as you mentioned that you were going to give us 4 or 5 stars.

Posted 5 years ago

“I have renewed my car, house and contents insurance wirh another agent as same cover but cheaper price. Its a shame as i and my family had been with aplan a long time”

(Parkstone) - Posted 6 years ago

Thank you for your feedback Mrs Hole. We always try to be as competitive as possible in the market but it is very important to us to make sure you have the right cover for your needs so you have the peace of mind that you are correctly insured in the unfortunate event that you need to make a claim. If you would like any further information, please contact your branch who will be happy to discuss this in more detail. Regards A-Plan Insurance

Posted 6 years ago

“Has to mess about comparing quotes so they could match etc...”

(Newport) - Posted 6 years ago

Sorry to hear about your experience Mr Wyld. I have mentioned it to your branch and they will be in touch.

Posted 6 years ago

“You was far to expensive for the same company on line was £100 less than your quote Your quote was at the lowest £296 lol to much Yours Antony Raymond Fawley”

(Salisbury) - Posted 6 years ago

Thank you for your feedback. We always try to be as competitive as possible in the market but it is very important to us to make sure you have the right cover for your needs so you have the peace of mind that you are correctly insured in the unfortunate event that you need to make a claim. If you would like any further information, please contact your branch who will be happy to discuss this in more detail. Regards A-Plan Insurance

Posted 6 years ago

“Phoned twice about broken windscreen. Still no call back about fixing it”

(Solihull) - Posted 6 years ago

Very sorry to hear this Mr Hepworth. I have passed your feedback on to your branch who will look into this as a matter of urgency. A-Plan Insurance

Posted 6 years ago

“Terrible experience with this company. Made contact due to a none fault accident and 6 weeks later still not resolved. I was constantly phoning for an update as to the delays and although i asked for one person i was never connected to him and the response on each occasion was always the same BULL. Waiting for the renewal date of my policy so i can drop this broker.”

(Eastleigh) - Posted 6 years ago

Very sorry to hear this Mr Metcalfe. I have passed your feedback on to your branch who will look into this as a matter of urgency.

Posted 6 years ago

“I have found a much CHEAPER insurance provider, about 30% of what you have charged me.”

(Cheltenham) - Posted 6 years ago

Dear Mr Turcotte, we’re sorry that you felt we were expensive on this occasion. We endeavour to spend the time needed to get to know you to properly understand your insurance requirements and then work with a panel of insurers to make sure we get you the most competitive quote for the correct level of cover you need. The branch has tried to contact you to discuss the basis of your alternative quote to try and help resolve this issue.

Posted 6 years ago

“Salesman was very cock sure of him self & arguementive”

(Eastleigh) - Posted 6 years ago

Very sorry to hear that Mr Davidson. I will pass on this feedback to your branch and ask the manager to get in touch to resolve this issue

Posted 6 years ago

“Very poor communication”

(Eastleigh) - Posted 6 years ago

We're very sorry to hear this Mrs Boxall. I will make contact with your branch to let them know of your experience and to see if we can resolve this for you.

Posted 6 years ago

“After using yourselves for my own insurance for years I contacted on behalf of my husband for the first time this year. In the first instance he was posted out the insurance documents for a completely different person and when the policy documentation did arrive it failed to include the statement needed for signing together with the prepaid envelope. After this we then received a letter to ask why hadn't we sent proof of any no claims when I had already explained previously that the broker wouldn't release this as his old policy on a different vehicle had not yet expired and we would forward it to you within the next two months. When I contacted I had to explain all this again and ask why I had still not received the form for signing for his policy. We finally received this in the post only to receive another letter some two weeks later saying if we did not provide proof of no claims within 7 days it would be too late to include them on the policy. To say the errors have been extremely tiresome in what should have been a very simply process is an understatement. When I finally spoke to someone else regarding the no claims 'issue' and to see whether the insurance company would wait to receive his no claims once his other policy ends I was told that I would need to wait over the weekend for recordings to be replayed to determine what had been spoken about previously. This was absolutely fine. I missed a call on the following Monday and when I phoned back I was just told it had been decided it was acceptable to wait for the proof of no claims until x date. The general tone however was that this was all a bit of an inconvenience to the person and I felt yet again very disappointed at the standard of service. It had of course been a huge inconvenience to me from start to finish. I have felt very disappointed after so long of good service and because I do prefer to use a broker when possible.”

Posted 6 years ago

Really sorry to hear that we that we have let you down with our service Mr Evans. I will pass your feedback on to the branch manager who will contact you. Best wishes, A-Plan Insurance

Posted 6 years ago

“Still waiting for my insurance policy?. Keep phoneing no joy.”

Posted 7 years ago

Sorry to hear that Mr Curtis. I will pass this feedback on to the branch and they will be in touch to resolve this as soon as possible

Posted 7 years ago

“I was promised documents sent through the post, very important! Sadly have not received them? :(”

Posted 7 years ago

Very sorry to hear this. I will speak to your branch and ask them to resolve this for you as soon as possible. Best wishes

Posted 7 years ago

“penalise loyal customers”

Posted 7 years ago

Sorry to hear that Mr Low. I have passed your feedback on to your branch who will be in touch

Posted 7 years ago

“Phoned up for advise (as advised on a website I was looking at) and got an agent that wasn't very understanding and made me feel like an idiot.”

Posted 7 years ago

I'm very sorry to hear that. This is not the level of service that we would anticipate from our branches and I will certainly be passing on your feedback to the branch manager. Best wishes

Posted 7 years ago

“You got my email address wrong several times so I wasn't notified when my box was activated, you also got my phone number wrong so when it come to gett”

Posted 7 years ago

Very sorry to hear that. I will pass on your feedback to the branch manager. Best wishes.

Posted 7 years ago

“Everything”

Posted 7 years ago

Sorry to hear that you weren't happy with our service. I will speak to your branch manager and ask them to get in touch to resolve matters.

Posted 7 years ago

“Lots of information requested after I took the policy out! Next time I will go with a more professional company that let's you know what is required.”

Posted 7 years ago

Sorry to hear about your experience Mrs Keight. I have passed on your comments to your branch and they should be in touch to resolve this for you.

Posted 7 years ago

“I paid £585 to insure a car for my son on his provisional licence and me as the named driver on 21/12/16. I cancelled the policy on 01/02/17 as he passed his test. We now have A-Plan insurance for him. Had I realised that I would be charged £248.60 for 42 days cover, I would have thought again.”

Posted 7 years ago

Hi Mr Hunt. I believe that your branch has been in contact and has now resolved this for you. Apologies for any inconvenience

Posted 7 years ago

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A-Plan Insurance is rated 4.7 based on 6,093 reviews