A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy is a strong word for a business transaction. It was efficient.”

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Posted 7 years ago

I have asked your branch to look into this for you as we would want all our clients to be happy with the service they received

Posted 7 years ago

“Who says I was happy”

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Posted 7 years ago

I have asked your branch to look into this for you as we would want all our clients to be happy.

Posted 7 years ago

“BEING CHEAPER”

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Posted 7 years ago

“I ended up in your website by error, or by carefully designed web management. However, having thought that I was with a different company I continued with the RFQ. Since I am now a customer my thoughts of your company are fairly pleasing and we will see over the coming year if I stay with you.”

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Posted 7 years ago

“They provided me with insurance locally.”

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Posted 7 years ago

“competitive price”

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Posted 7 years ago

“Liked the quote and M&S voucher. Did not like that it took several phone calls to get all the appropriate documentation for the Buildings & Contents Insurance and the Legal Cover.”

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Posted 7 years ago

Dear Mr Cooke, I have spoken to your branch to see if they can look into what happened. They will be in touch. Very sorry for the inconvenience.

Posted 7 years ago

“Local and polite”

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Posted 7 years ago

“Not particularly happy; like most insurance sites A-Plan takes an inordinate amount of time to complete what is a very simple purchase, ie insure a car for a year. It's not rocket science. There has to be a way for someone to make insurance purchase a simple quick procedure”

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Posted 7 years ago

Sorry to hear about your experience. We take all feedback from our clients seriously so I will pass this on to your branch.

Posted 7 years ago

“The service was moderately okay on jacks behalf, but when it came to filling in my card details with the insurance company, for several days it kept saying that my card was invalid, but after I sent Jack a email about my card details it went through then and there.”

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Posted 7 years ago

Sorry to hear that Mr Russell. I have asked your branch to look into this and get back to you.

Posted 7 years ago

“Fast response to call”

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Posted 7 years ago

“A plan did not make me happy they just sold me insurance. It could have been smoother but I am also aware that it could have been a lot more haste.”

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Posted 7 years ago

Hi there. Our aim is to make all our clients happy. I have asked the manager of your branch to get in touch to see why we didn't do that on this occasion. Kind regards.

Posted 7 years ago

“I'm not sure if happy is the right word.”

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Posted 7 years ago

Thank you for your feedback. I have passed it on to the manager of your branch who will be in touch shortly. Kind regards

Posted 7 years ago

“Able to sort out the plan with ease and helped me to understand the policy better.”

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Posted 7 years ago

“Very efficient regarding my Car Insurance.”

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Posted 7 years ago

“Unable to rate A plan performance at this juncture, we have only been with you for a short time after many years with Clutterbuck and Lewis and good service with them year on year. I am sure you operate your service will match my previous insurer and look forward to receiving a high the high standard that we have become accustomed to.”

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Posted 7 years ago

“You gave me a fair quote for my wifes car , but the small van was again way off the mark .”

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Posted 7 years ago

Hi Mr Pickering, I have passed on your feedback to your branch. Someone will be in touch to discuss this with you.

Posted 7 years ago

“IT didn't particularly make us happy. My wife's car insurance was a painful experience due to your practice of putting everything in a vault. It was not clear to her whether she was covered for everything she had asked for. The terms seemed to indicate that a single extra mile over the estimated annual mileage would incur penalties. She was very close to cancelling but fortunately this was resolved by good old fashioned communication with the Manager and hard copy being sent rather than vaulted. Old fashioned I know but sometimes much more comfortable for your more aged customers who have not been brought up with computers from the cradle.”