“They are pathetic. They lie on their website stating an order can not be canceled once it is shipped but what they don’t tell you is “once it is picked and goes to the warehouse” it can not be canceled. So, if you want to return the item later once you receive it you will not get a full refund because of the shipping costs even though your order actually hadn’t been shipped when you contacted them. Also, I had 2 representatives hang up on me when trying to make them explain why their website lies to customers. It states an “order can not be canceled once it has shipped” I’m being told it is in the warehouse and was “picked” not shipped only picked but I can’t cancel the order.”
“If I could leave zero stars, I would. First time dealing with this company, and I guarantee it will be the last. The customer service representatives are some of the rudest I’ve ever encountered. Also, I have never before encountered a company that refuses to cancel an order prior to it being shipped. More than anything, this is lazy and an abuse of the customer. All this is is a company that would assume make things a hassle for the customer (aka: the one paying and providing jobs) rather than do the actual job. They absolutely have no value in their customers. Do yourself a favor and simply drive up to a sex shop.”
“Your marketing is insanely aggressive. No one needs 10 intense emails a day from you, and your nonstop tactics make it seem like you're not a legitimate company, which after looking at your business reputation, may very well be the case. When potential customers share their email address with you, we're not consenting to hearing from a sex toy company all day long. Please get a grip and respect people's time.”
“My order had a total of five products, only two of which I am satisfied with. 2/3 of the pumps broke immediately. The bullet vibe wouldn't turn on after inserting battery and was shedding little plastic bits. The other vibe also wouldn't turn on even after being charged for 24 hours.”
“Buyer Beware. Adam and Eve is completely irresponsible, and completely lacking in accountability. I made a simple order. That order was then canceled without my knowledge. When I inquired, I was told my bank had canceled the order. So I contacted my bank. They said “No”, it was approved. Even providing the approval code. So after calling Adam and Eve once again I was told it was a “mystery” they had no answer as to why my order was canceled, and made no effort to reconcile the situation. Total lack of accountability! After being connected to a supervisor I was treated as a child, as if it was somehow my fault. She was rude condescending and offered no explanation as to why or how this happened. They charged me anyway and I am now taking this issue to court. I have never, never experienced such unprofessional, irresponsible fuckery in my life. They are a joke. DO NOT BUY FROM THIS COMPANY.”
“If I could give no stars I would. I ordered a toy from them. Did not receive anything except the junk they offered for free. When I called customer service, I was told that the rep was being rude to me because I accused her of being a liar. I explained that no such thing was said on my behalf. I simply called because I was charged for something and after not receiving it for a month, I called customer service. Instead of an explanation or a refund, I was disrespected and talked to in the worst way possible. I took my losses and hung up. Do not make the mistake I made. Do not deal with this company.”
“Service has always been great. Lane loves your products and electric vibrator makes her have one orgasm after another, she has never felt better with me filling her up with sperm while vibrator hums away!”
“I placed my order on December 4. Both items were in stock. Despite paying for expedited shipping and processing my order wasn't even processed until December 7. Then it was the 10th before they bothered to ship it. The package was supposed to be delivered by the 15th. Yeah, it wasn't and I still haven't received it. To make matters worse they can no longer track it because DHL apparently handed it off to another company. Remember I paid for shipping. As of today I have no patience or respect left for this company. They aren't professionals and you should never give them your time or money. As it is Im disputing the charges with my bank because they are refusing to take responsibility and own up to their series of mistakes. Go shop at a better”
