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Addition Elle Reviews

1.4 Rating 40 Reviews

8 %

of reviewers recommend Addition Elle

Company Reviews

1.4

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give a 0. Ordered something beginning of december. Didnt receive it, so I waited until Christmas rush was over. Called c.service and was on hold for over an hour just for them to blame canada post. Told me they would get back to me. Never did after 2 weeks. I emailed and requested a refund and said I would never order from here again. No response. Just sent another email today and doubt I will get a reply. Go shop elsewhere!!! Other companies would have apologized and resent the missing items as soon as I said I didnt receive them.”

Posted 4 years ago

“The quality of clothing being pumped out by Additionelle and Penningtons for the past few years is terrible. The fabric is so thin on all their clothing including their so-called "sweaters" for winter. You need two layers under for their tops not to be see through and for some warmth in the winter. It's really shameful for them to charge so much for such poor quality, and that ruined by the end of a season. Is the justification because you've made your stores prettier??? To add insult to injury, they won't put anything on hold for you even if online shows only one or two of the item in store. Now, the stores won't even answer their phones at all. I want to thank you Additionelle for your sub-par clothing quality (this seasons designs were particularly ugly and boxy, ugh) and lack of good customer service since it's lead me to explore other stores. To all the ladies out there, I recommend trying out Torrid. All the sales ladies I've dealt with are friendly, don't give you attitude and their quality is excellent. Unfortunately, somethings are only available online and you have to pay for shipping but I find it to be a worthy tradeoff. There's also Laura which has their plus options (they're a little more but again, the quality and customer service makes up for it) and there are other stores. Additionelle needs a wakeup call that we're not willing to play along with their poor offerings for our hard earned dollars.”

Posted 4 years ago

“I’m very upset I returned unwanted items over a month ago and still no refund back yet! Also they didn’t include he correct shipping label so I had to pay Out of pocket to ship it back and was told it would be refunded with my order yet I was Just told now it will be in the form of a gift card? Like seriously? They told me I should Have contacted them so they could have sent out the correct label yet it’s been a month now and still not refund so I can only imagine how long it would have taken if i had to wait for the proper label. Never will order from them again been on hold for 45 mins and then do one answered and hung up. Horrible customer service”

Posted 4 years ago

“I ordered a pair of running shoes online and received two left shoes in a plastic bag. I decided to take them and return them through the store in my area and was only refunded the cost of the shoes and not the whole amount including the shipping, thought that was a rip off!”

Posted 4 years ago

“Really bad online service. Even after you email and call them, they're unable to get back to you or aid you. I bought several items that happened to go on ADDITIONAL sale, and it happened couple of days after I made my purchase, and they've yet to help me. Feels like I've been conned.”

Posted 4 years ago

“The online platform is really bad. I ordered a bunch of clothes, the credit card went through, and then the order was cancelled saying the items were sold out (but they were still in stock on the website). I went through this process 2x believing there was something wrong with my credit card. I put the items in a wishlist, just in case it happened again, but the wishlist doesn't appear when you click it.”

Posted 4 years ago

“You lost a customer additionelle. No complaints about the staff at Nanaimo Additionelle. The complaint is with Head Office in Quebec. Non existent customer service regarding a pair of leather boots that I wore once and the block heel came off. Unfortunately didnt have my receipt as i bought them way earlier this year, so the store itself couldnt help me. So I had to to rely on customer service back east. Very dissapointing as was non existent. Is this the way you treat your customers? [former customer] Poor quality shoes that are made in China. I will be talking.”

Posted 4 years ago

“I tried to order a few pairs of shoes online, but shortly after my order was placed, it was cancelled due to lack of inventory. My card had been charged, but was refunded immediately. I didn't have any problem with this happening — I know, especially with sale items, that things can sell out quickly! However, for the next week, I continued to see advertisements for the exact items I ordered and they continued to show as in stock even though my order was cancelled. When I contacted their customer service team to figure out how I am supposed to determine whether items were in stock, they told me my order was cancelled because my credit card information was input wrong and encouraged me to try and input it correctly next time. I know this is not true, because my credit card was charged and I received an email specifically telling me the order was cancelled due to inventory issues. Also, this is the only website I have ever used that would complete an order if the credit card info was incorrect. When I replied with images of my credit card being charged and the email from the company, they started to ignore me and refuse to answer my messages. I have messaged them on Facebook multiple times and sent in a complaint to their customer service team, and none of my issues were addressed. All I wanted to understand was whether or not the items were actually available, and if they weren't, inform them that they were still being advertised publicly. Instead, I got blamed for the order being cancelled and basically ignored by their customer service team, who I started dealing with about a month ago.”

Posted 4 years ago

“I ordered two pairs of boots online from Additionelle on September 22, 2019. They were shipped through Canada post on September 23, 2019 with the expected arrival date of October 1, 2019. One week passed the expected delivery date, I attempted to contact Additionelle through their toll free number, but was put on hold for so long, I had to end the call. Instead I thought I would contact Canada post to track the registered package. After waiting for a week to get a response, Canada Post informed me that they were unable to locate the package and that I should contact Additionelle to re-order or get a refund. So after waiting on hold with the inept Additionelle voice prompts and such, I was finally able to speak with someone whom said, they had to complete their own investigation before they could refund my money. I offered to give them the file number from Canada Post to call and verify, as it was after all associated to their tracking number that was used when they shipped the parcel to me. I was told that would not suffice and I would have to wait until they completed their own investigation which could take another 10 business days. And then and only then, would they refund my credit card. They said they could not just ship another order, but they would have to refund my credit card and I could place another order and that is the only way to complete the process. Additionelle continued to put blame on Canada Post, which I can see why they would, after all Canada Post lost the parcel. However, upon speaking to two different people both of them claimed that Canada Post does have a history of losing their parcels. So then my response was, well then it is Additionelles fault. If they know that Canada Post continually loses their shipments to customers, but continually uses them for delivery, then they did it KNOWING their customers, potentially face not getting their purchase....and they just don't care. So here I am, one month later, no boots and no refund on my credit card. I think Additionelle online was probably the worst online purchase I have ever made. When the call center agent, kindly suggested that if I needed the boots right away, I could go back online and place the order over again, my response was "Are you crazy woman?!?! Why would I go back on your website, give you more of my money and risk, once again, having nothing to show for it??? Would you if it was you?!?". Needless to say, she didn't have much to say after that. I would NOT recommend ordering from Additionelle online unless, you understand and accept that potential absurd risks you are taking.”

Posted 4 years ago

“amazing customer service in the Oshawa Store.. Debbie and the rest of the staff were very helpful”

Posted 4 years ago

“Warning not to use online shopping with Addition Elle, their returns process does not seem to work. Three months since I returned item via express post and still no refund and no reply from customer service. Will no longer shop with this company. There are better businesses online that value their customers and can operate their businesses with a view to return customers being important to the survival of their business.”

Posted 4 years ago

“Great products, horrible customer service. No response from customer service after several messages regarding a return. Been a loyal customer for many years but will not continue to purchase from a company that treats their customers this way.”

Posted 4 years ago

“I did online order. The order come to the store very fast but once I opened at home it was missing 2 items from 10. All stuff was in different bags. Today is August 7 I send a complain to costumer service on July 25 unfortunately no body responded. I will never order from your website again.”

Posted 4 years ago

“Very restrictive return policy, and hidden until the purchase is made. Many items not in stock in store as you want us to use your online service. But then I don’t get all my money back! I feel ripped off. I’m not shopping with you again.”

Posted 4 years ago

“I would like to compliment the girls in the Grande Prairie AB store for their commitment to customer service! I dread going shopping for clothing. Those who understands anxiety, self image disorders etc can understand the wish to blend into the background and be unseen let alone try new things. By the time I arrive at the store my anxiety is through the roof but each time I leave the store I am a new woman and my walk feels taller while wondering why I didn't go sooner. The sincerity, encouragement and helpful knowledge of product is simply the the best it can be. I leave feeling my best friends are behind the counter!”

Posted 4 years ago

“Purchased an item online at a store cuz they didn't have my size. Got an email saying item wasn't in stock. (It was when ordered) Called about refund was told it would take 8 weeks or go to the store. Went to the store (an hour away), was told they can't do a refund. Still haven't got my money back. Won't be shopping there again.”

Posted 4 years ago

“I ordered something online 4 days later received an email that the item was not available. Asked if they could check a store to see if a store had which a store quite a distance from me had it but the refused to have it shipped to a store close to me. Terrible customer service. The head office just kept saying it was there policy not to get stores to transfer between stores or even get them to ship the item directly to me. When I asked to speak to a manager I was informed that all managers were on holidays. I doubt that. You can’t leave a message on there Facebook page probably bc they get so many complaints they don’t want the customers to see it. Bad bad customer service. I will NOT be shopping there anymore.”

Posted 5 years ago

“I ordered one thing, received something completely different. I was on hold for 1/2 hour this morning for Customer Service then hung up. I emailed them instead. 8 hours later I still haven't heard from anyone. I am waiting on hold again tonight, it has been 15 mins. so far. I just want my money back. I will NEVER order from this company again!!!!!!”

Posted 5 years ago

“Their fashion style had gone downhill prices keep going up quality going down. The staff too pushy and poor management”

Posted 6 years ago

“Their website is easy to read and well laid out but they don't have the option to pay by gift card on the website.”

Posted 6 years ago

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Addition Elle is rated 1.4 based on 40 reviews