Adexa Direct Reviews

1.1 Rating 860 Reviews
2 %
of reviewers recommend Adexa Direct
1.1
Based on 860 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 25th March 2024
Matt Bagley
Adexa Direct 1 star review on 25th March 2024
Matt Bagley
Adexa Direct 1 star review on 13th March 2024
Rakesh Muriki
Adexa Direct 1 star review on 12th February 2024
Anonymous
Adexa Direct 1 star review on 12th February 2024
Anonymous
Adexa Direct 1 star review on 19th January 2024
M Stockford
Adexa Direct 1 star review on 21st December 2023
Anonymous
131
Anonymous
Anonymous  // 01/01/2019
The support number was shockingly unprofessional. The lady was rushing me off the phone. Attitude and lack of customer service skills. Late delivery and still just an insincere sorry. Avoid this company!!!
Helpful Report
Posted 3 months ago
Ordered 2 chest freezers on Monday expecting delivery by Friday. Rang to check and was told middle of following week. Rang back to cancel only to be informed there is a 25% cancellation fee and a 24% carrier cancellation charge and the goods hadnt even been collected So my order of £237 has cost me £83. Its in their T&Cs apparently. Avoid this company
Helpful Report
Posted 3 months ago
Just recived a Pizza prep fridge with the marbel top completely smashed and called for return and they dont take it back. Asked for refund same thing. DO NOT ORDER FROM THEM. IF YOU WILL HAVE A DAMAGED EQUIPMENT THEY WON'T REFUND YOU OR TAKE IT BACK
Adexa Direct 1 star review on 5th December 2023 Adexa Direct 1 star review on 5th December 2023 Adexa Direct 1 star review on 5th December 2023
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Posted 3 months ago
If I could give 0* I would, Criminal would be the word, I have had a bottle fridge for 4 months and it stopped working, However, I have to pay for it to be repaired, Absolutely disgusting, I would never buy from them again, I have purchased a fair bit in the last 4 months. 12 months warranty is not worth the paper it's written on.
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Posted 3 months ago
I would give them zero stars if it were an option, because that’s about what this company is worth. Dishonest thieves who are unprofessional. If you want half of your order or want to get scammed; this is the business for you!
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Posted 3 months ago
They were unwilling to change the delivery even though I had paid £85 extra. I can’t pick the items up. Please be careful they force you into their terms and conditions. if you need to cancel your order for any reason they will charge you between 5% -25% the product had even left their warehouse. Avoid!!
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Posted 4 months ago
Worst company ever. Rude customer service. This company is a scammer. Avoid please!
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Posted 4 months ago
AVOID AVOID AVOID abysmal customer and email response service. I ordered a £500+ freezer, on checkout the website prompted me to choose my free gift for Black Friday which I did. On completion and receipt of the invoice no free gift was mentioned and the delivery address had not updated. The lady on the phone was deadpan, insisted she could not change the order so requested a refund to be told there would be a 5% fee ( I had only made the order less than an hour before?) and on asking to speak to a supervisor I was told that a request would be put in but no guarantee of a call back. And if I left it more than 24 hours the fee would go up to 25% I left the order however had no response on calling, emailed three times for confirmation that the delivery address had been amended only to receive the good 3 days later to the wrong address!! Avoid this company at all cost and go somewhere else. It maybe reasonably priced but if any errors are made there is NO come back.
Helpful Report
Posted 4 months ago
So so poor, the customer service is shocking and they don't deliver on what they say they will. Ordered an item which they sent out next day - fantastic. COMPLETELY THE WRONG ITEM They then have the cheek to ask me to fill in a full returns process when it was there error...... They wouldn't send the correct item until they received the wrong item (again this was caused by them) As we could not afford to wait we ordered the same product again, the website and order advised next working day delivery. 6 days later we still have no delivery of the product. Was told on 4 occasions that the product was out, when finally someone told the truth and advised it's not even left a external warehouse. Was promised management call backs for 3 days, management did not care and haven't called back. We ran out of patients and requested the immediate refund of the 2 orders due to the poor service and not keeping to the service level agreement of next day delivery. They had the cheek to say we will incur a 25% charge.
Helpful Report
Posted 4 months ago
Awful company, your order will be dealt with when they damn well feel and it. Customer service is professionally uninterested...
Helpful Report
Posted 4 months ago
Worst company ever! Items arrive after 3-4 weeks if you lucky,you won’t have a delivery day,no email to confirm. Customer service appalling and items come broken or missing parts!
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Posted 4 months ago
Watchdog need to investigate this Company. Returns for a damaged item was nearly impossible to arrange and they now say they haven’t received the item back despite me having a collection note!
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Posted 4 months ago
Oh my word I wish I had read these reviews before placing an order. I ordered a freezer for a church (charity) and a fridge arrived. When I telephoned to explain that I had the wrong product they said it would be a £120 charge to collect it, plus VAT + 25% charge against the product, I would end up with £80 back on a product that I paid £334.80 for. I appealed for the company to reconsider these charges as we were a charity, but they are their policies they said I should have checked the invoice they sent over (which of course I should have done, but I just thought I had ordered a freezer. How can they get away with this? I will never ever order anything from this company again. Appalling lack of customer service and zero morals. See above, 2% of customers would recommend Adexa, do not order from them.
Helpful Report
Posted 4 months ago
Don't buy anything from this… Don't buy anything from this company!!!!! Cheap product but very low quality!!!!! Rubbish customer service too!!!!! Bought the hot cupboard 2 months for my restaurant and it is not working,contact them they ask for the engineer report,I get engineer and give them the report that including all details as they required!But they said they don't accept the report,need another report,I asked my engineer who said he have all details in the report!How can they ask another report for only replace the "on/off switch"!!!!!! They just want to delay and make the things difficult and they know that you can't wait for long time so you just paid by yourself as have no choice after!!! so avoid this company if you don't want to headache!!!!
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Posted 4 months ago
Absolutely rubbish company & customer service is very rood. Avoid at all cost.
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Posted 4 months ago
awful service and awful attitude and awful delivery times !
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Posted 4 months ago
i has order fryer from adexa in july , and in october the fryer heat control wont stop , i email adexa and request the replacement , because it have one year warrenty , they told me take the picture and need the professional engineer report , the engineer report said two fault , identified fryer temperature control and high limit safety thermostat is false , i send all this to them , first they said they need the report in pdf file ( i forward the report from engineer to them ) so i request again the pdf file from engineer , i has been charge120 just the report , now they told me they not accept the report , this is suck of rubbish company try do not replace part to me , one year warrenty from them is nothing , they wont replace to u . avoid for this company otherwise u will get trouble . i spend 200 pounds for the fryer just used 3 month and now has to bin it .
Helpful Report
Posted 4 months ago
Faulty and used equipment , and no exchange !
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Posted 4 months ago
All the good Reviews you see all of them they are fake!! We order a electric pizza oven Before 1 month and come 1 month after ! And was broken inside when the oven arrive the driver he left it and he go without sign And was broken !! For that don’t use this company they are scammers and they will not give you refund back and they will talk about them policy How can you talk about the policy if your product is broken ? And they told us they will give us refund 20% we spend over 250£ Stay away from this company
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Posted 4 months ago
Their website looked great and the products were at a reasonable price. I purchased a triple glass fronted fridge for my home bar. It was delivered on time but we weren't quite ready to put it in place so it was stored in the garage for 10 days. We moved it to the bar and unpacked it and then noticed one of the front corners was damaged. There iOS no way we could have damaged it in moving it into the bar. I contacted Adexa and they were unbelievably bad. Customer service representative Courtney basically accused me of lying about when it got damaged. She said their policy is that any damage has to be reported within 24 hours but that wasn't written down on any paperwork they sent me. I sent her photographs of the damage and got a very curt letter back saying 'as this was not reported within a 24 hour time frame or checked and refused on delivery we are unable to raise a claim. We can not also ascertain when the damage occurred.' Very frustrating. Wish I had looked at this site and these reviews before spending my money with them again. AVOID ADEXA
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Posted 4 months ago
Adexa Direct is rated 1.1 based on 860 reviews