Adexa Direct Reviews

1.1 Rating 860 Reviews
2 %
of reviewers recommend Adexa Direct
1.1
Based on 860 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 25th March 2024
Matt Bagley
Adexa Direct 1 star review on 25th March 2024
Matt Bagley
Adexa Direct 1 star review on 13th March 2024
Rakesh Muriki
Adexa Direct 1 star review on 12th February 2024
Anonymous
Adexa Direct 1 star review on 12th February 2024
Anonymous
Adexa Direct 1 star review on 19th January 2024
M Stockford
Adexa Direct 1 star review on 21st December 2023
Anonymous
131
Anonymous
Anonymous  // 01/01/2019
Do not use this company. Faulty items issued, with faulty wiring. They won't provide a refund or exchange. Really poor (and rude) customer service. AVOID, AVOID, AVOID.
Helpful Report
Posted 1 year ago
ordered on friday got txt on tuesday about delivery on wednesday between 3.30 and 4.30 got delivery at 3.45 excellent service goods brand new in new condition no dents would order again
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Posted 2 years ago
Excellent service from start to finish .I ordered a glass display fridge which I needed ASAP,the salesman who was called Sim was so efficient and helpful,I ordered the item yesterday a it was delivered today,I will certainly use this company again.
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Posted 3 years ago
Smashing experience with this great company dont believe all the nonsense
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Posted 3 years ago
After my other two reviews, my confidence in Adexa is solid. So I placed a 3rd order. This time for a full stainless steel toaster and for a catering bin (because I'm tired of crappy domestic ones that are too small and flimsy). Both arrived within 48hrs, both items as described, both as cheap, or cheaper, than retail/domestic alternatives. I don't run a catering business, I just like solid stuff for my home that isn't built to deteriorate within a year, The toaster is a tiny bit bigger than a standard Kenwould, or Rustle Hobbs, or Brabantier or whatever (deliberate mis-spellings), but only a tiny bit, and it toasts bread, crumpets, muffins etc. lovely. The bin isn't "pretty", but it's a lot more functional than most kitchen bins. Well done Adexa, 3 out of 3, very happy customer here!
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Posted 4 years ago
2nd order - no issues! This is my second review, because after the excellent service (price, quality, value for money) of my first order, I ordered a big upright freezer. Stainless steel. Cost about 50% of equivalent Bosch/Hotpoint retail product. Arrived quickly. I am not an employee of Adexa. I'm not getting extra discount. 2 orders, both no issue, spent about £1400 with them, no problems whatsover.
Helpful Report
Posted 4 years ago
Ordered a stainless steel sink and drainer, stainless steel cupboards and under counter fridge from Adexa. Then I read the reviews and thought "what have I done"? Not much I could do but wait... 10 days later I have received the goods, all in perfect order and all for a great price including VAT and delivery. I cannot fault the experience. It's true that I tried calling Adexa to check goods had been dispatched, and it's true that often no-one answers the phone, but I did get through on thrid or fourth attempt and the lady I spoke to was entirely polite and professional. I now have confidence in Adexa, and have ordered a catering spec. freezer from them, for approx. half the price of a smaller, inferior domestic spec. one. I think the customers who have a positive experience take it for granted and don;t bother leaving reviews, leading to the one sided impression you get from the review sites. Thanks Adexa, happy customer here!
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Posted 4 years ago
I´ve order several times from Adexa. I´m very happy both with the products and their service. It will be more purchase from them!
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Posted 4 years ago
Item arrived perfect working order within 3 days of ordering.
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Posted 4 years ago
Good products at a very good price....quick delivery...very happy with my planetary mixer
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Posted 5 years ago
I recently purchased a bar fridge from Adexa. The price was so much less than other merchants and the quality was outstanding. They provided regular delivery updates and delivered on time.
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Posted 6 years ago
I recently purchased a bar fridge from Adexa. The price was so much less than other merchants and the quality was outstanding. They provided regular delivery updates and delivered on time.
Helpful Report
Posted 6 years ago
Not the best quality in the world . But it was cheap and arrived quickly and works ok for my needs. Pretty much what I expected for the price. So i'm happy with the service I got for the price I paid.
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Posted 3 years ago
Took a week to arrive but are more than happy with the product, it was described well and is of good quality for the price. I had been worried after reading other reviews, but for me, I am pleased to say I have had no issues and are pleased with my purchase.
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Posted 4 years ago
Slight lack of communication ,took 10 days for delivery and was expecting rubbish after reading reviews (after placing my order)but my double door BOTTLE COOLER looks mint in my kitchen . Up to now no probs .. Thanks adexa..
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Posted 4 years ago
Make sure to check out GGM Gastro for all your gastronomic needs, they manage to provide a better service
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Posted 4 years ago
No customer service, don't answer there phones.Goods arrived damaged.m
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Posted 4 years ago
Received my refrigerator and required extra shelves. They don't sell them and don't know where they can be sourced. Not particularly helpful and ended live chat abruptly 😬😬
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Posted 5 years ago
Appalling Customer service. This company have very little to no communication with the Delivery drivers. I waited 9 days without refrigerator for my Fridge to arrive & had no reassurance from Alexa. Caused me some anxiety. The product is fine but not as sturdy as suggested - retro style without the beef!
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Posted 3 weeks ago
Faulty equipment, long hold times trying to sort problem. Stay away.
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Posted 1 month ago
Adexa Direct is rated 1.1 based on 860 reviews