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Adulttoymegastore Reviews

4.7 Rating 7,358 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,358 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t waste your money. Great concept but doesn’t work as well as advertised. Stick to the satisfyer pro”

Posted 2 years ago

Appreciate the feedback! Feel free to leave a product review so other customers know exactly what your experience was :)

Posted 2 years ago

“Charged up toy I brought and went to use it and wouldn’t work don’t know why not have emailed about it”

Posted 2 years ago

“Paid for Saturday delivery, did not happen. Called many times to have the phone not answered over the weekend, left two messages to have my call returned this never happened. Sent an email requesting a refund on the delivery price for a Saturday delivery which was actioned.”

Posted 2 years ago

Hi there, we were unable to take your calls over the weekend, but immediately responded to your email and refunded you. Unfortunately there were some delays with the couriers in your area. Glad we could resolve that for you!

Posted 2 years ago

“Does not vibrate unfortunately I got sold a dudd 😒 apart from the functions not working the size and feel of product is great I give 2 stars 🙂”

Posted 2 years ago

“Sizes are not what they say at all bought my wife some lingerie”

Posted 2 years ago

Please email us directly if you have any issues and we can solve them for you quickly. I have contacted you about this 😊

Posted 2 years ago

“I didn’t receive the item”

Posted 2 years ago

We have emailed you about this! For us to solve any issues quickly please email us directly 😊

Posted 2 years ago

“I paid for priority shipping on one and normal for another but they arrived on the same day, therefore wasting my money. Not happy”

Posted 2 years ago

Hi Rhonda!!! We have emailed you regarding this - it seems we were very quick that day so both your orders were extra fast 😊

Posted 2 years ago

“Two of my items had bird poo dried on the box. When its for intimate use its quite disgusting. Pay to double check when packaging the items to send away...”

Posted 2 years ago

Hi April so sorry if that is the case! We have emailed you regarding this situation. If you ever have any issues with our products or delivery please do email us directly

Posted 2 years ago

“Hi there I find the products I ordered not as great as people are reviewing them”

Posted 2 years ago

Thanks for your honest feedback!!! Please do review any products you had different experiences with onsite so people know which product you are talking about 😊

Posted 2 years ago

“I was disappointed in both toys purchased, one was to big and the other one im pretty sure is faulty :(”

Posted 2 years ago

Hi there - we can see that you emailed us regarding this. We have replied detailing how we can solve this for you and provide a replacement if your item is faulty 😊

Posted 2 years ago

“Excellent fast delivery, but highly disappointed with the product, it doesn't do what its meant to. The hype about it is over rated I could hardly feel it, feel like I wasted my money 😣”

Posted 3 years ago

Hi there!!! We have emailed you regarding this - please do contact our customer care team if you have any issues so we can resolve them for you quickly 😊

Posted 3 years ago

“I had purchased a Fantasy C-Ringz Ultimate Ass Gasm toy. The delivery of the items were very prompt, unfortunately one of the 4 buzzing beads that came in the package appeared to be not working. I have filed a issue to the support team and are not getting any results from them as they want video footage of the bead not working.”

Posted 3 years ago

Hi Bernard! After we had more details from you we offered you a replacement - please note that when actioning a replacement we do need clear evidence and then we can easily help 😊

Posted 3 years ago

“Didn't arrive when they said it would and something that I brought was open”

Posted 3 years ago

We are so sorry about this. We have already discussed this with you and have refunded you already for the day late shipping, as well as, for the item that had slightly torn packaging.

Posted 3 years ago

“I ordered a same day delivery for a special occasion and it arrived 5 days later. It ruined the occasion and upset my friend”

Posted 3 years ago

We have emailed you regarding this situation. Please note that same day delivery was not ordered and it was sent out on a Friday 😊

Posted 3 years ago

“Ordered Satisfyer 2+, although delivery was quick (2 days) unit was defective. Won’t charge, won’t turn on.”

Posted 3 years ago

So sorry about that!!! We did send out a replacement within 24 hours of being contacted about this 😊

Posted 3 years ago

“Very disappointing product. It doesn't work and when queried, there was absolutely no response from the team to date. Got to hand to them for the delivery, received it in record time, however, what's the point when it cannot be used for it's purpose. Will not recommend nor use atms again.”

Posted 3 years ago

We did send an email regarding this and will send another one right away! All faulty product emails are replied to within 48hours onsite.

Posted 3 years ago

“Over time, I made a couple of purchases. Both fast, very fast. And out of 4 products in total, one had a problem: in the last shipment, one of the products came with the seal broken, the box had the edges broken too, clearly, to me, the signs of the fact that the box was opened before shipping. The outside package had no signs of mistreatment during shipment. I wrote Customer Service and they assured me that no one opened the box and that it's all good. Well, it's not. The sum of experiences with a seller is only valuable as the worse of them all. I don't know how often this happens, I'm not suggesting it is a habit here, but if it happens to you, that's probably it. It's not going to happen to me again.”

Posted 3 years ago

So sorry about this experience!! We did process a full investigation with our warehouse team - this showed this situation must have been a slight damage in transit. This box would not have been opened by our staff.

Posted 3 years ago

“Could buy the product cheaper at Countdown!!!”

Posted 3 years ago

Hi there! Thanks for your feedback! We'll look into the item in question and appreciate you bringing this to our attention. Thanks for the feedback and we'll use it to improve our service. Cheers!

Posted 3 years ago

“A product I purchased broke on it's second use, but just outside the 31 day warranty period - that's 31 days from when I placed the order, not 31 days from when I received it (another six days), in which case I could have made a warranty claim. So I followed the email prompt sent to me to review it, which I did, saying exactly that - the product broke on a seam on it's second use. However, the review has not been approved. If feedback isn't going to be accepted, then fair enough, just don't ask for it in the first place.”

Posted 3 years ago

Hey there! We're sorry to hear of this issue regarding the item breaking. This sounds like a potential fault so please watch out for an email from our service team and we'll look into this matter for you. Thank you for your feedback, we appreciate it and once again apologise for any inconvenience this has caused. Cheers.

Posted 3 years ago

“Some Products are hard to actually tell the size, and they do not allow return of unused items that are not what you expected.”

Posted 3 years ago

Hi there, we're sorry to hear of this issue regarding the sizing of the item you purchased. Due to the nature of the items we provide, we are unable to accept returns unless the item is faulty. However, we still apologise over this. We will look into this and make changes where necessary to avoid this issue occurring again in the future and if you do happen to stop by again, please get in touch with our service team as they'd love to be of assistance in finding you an item which is perfect for you. Thank you for your feedback, we appreciate it and will use it to improve.

Posted 3 years ago

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Adulttoymegastore is rated 4.7 based on 7,358 reviews