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Adulttoymegastore Reviews

4.7 Rating 7,371 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website is using a domain from the country I'm in but the company is located in New Zealand, to get the package I had to pay exactly half of the amount I already spend on the customs fee. If you want to send back the item this company will keep 30% of the amount you spend plus the delivery. The highlights that this website is from your country but If you deeply check inside of the website you will find all the information The way they are operating is dishonest in my opinion. Also, the package arrived 10 days after, when I paid for delivery it says 2/3 days, and that was impossible because I'm on the other side of the globe.”

Posted 2 years ago

“Super disappointed it wasnt the we connect one 😭”

Posted 2 years ago

“Fast and efficent. Product was unsatisfactory. Sales order said it was sort and managable but object was hard and uncomfortable. Will not be purchasing from this company again and recommending my friends shop elseware.”

Posted 2 years ago

“Not as exciting as I thought it would be. Suction option way to aggressive and hurts. Vibration was again pretty intense. I thought I'd feel the dual tongues moving anf tangling me but not really. I'd prefer to use the safisfyer.”

Posted 2 years ago

“Useless product and doesn’t work.”

Posted 2 years ago

We have emailed you regarding this - please in the future email us directly so we can resolve this for you 😊

Posted 2 years ago

“Very unhappy that I was unable to get a refund of store credit for the purchase I made . Didn’t know it was an attachment and therefore useless to me. I contacted the same day I received. Package unopened but still no help was provided when I made contact. Won’t be buying again unfortunately”

Posted 2 years ago

Thank you for your feedback - our customer care team always endeavor to try and help! However, we do recommend for all customers to check the products title and description before purchasing and to have a look through our returns policy 😊

Posted 2 years ago

“Going to be really honest we don’t love this. It’s difficult to use, it’s hot very flexible and it’s hard to manage the vibrations. As a vibe it’s self it’s fine nothing to write home about but as a couples toy I wish I had of gone with a different option this will likely live in the bottom of the draw :-(”

Posted 2 years ago

Hi there - please in the future write a product review onsite. This is for the review of our services :)

Posted 2 years ago

“I don't like having to take a screenshot of my bank statement extra security especially when my phone can't take one it's annoying. It's easier to buy from somewhere else thanks”

Posted 2 years ago

“Absolute waste of money. The vibration is so low.”

Posted 2 years ago

We have emailed you regarding this! If you don't like your product please write a product review so others know what you are talking about 😊

Posted 2 years ago

“Didn’t receive free gift.”

Posted 2 years ago

We have contacted you regarding this and provided security footage showing that your free gift was packed in your parcel.

Posted 2 years ago

“Payed for priority delivery and for saturday delivery and said my parcel was sent yet still not received it”

Posted 3 years ago

Hi there - we are sorry for the delay with NZ Post! You have now received it and we have refunded you due to the delay.

Posted 3 years ago

“I ordered an item that had a charging label listed in the description and shown on the picture however the item didn't actually come with one. Was unable to return as i had opened it but how else could I find out it was missing a peice. Not keen on plugging it straight into my work laptop and according to the warranty paperwork if I don't use their charging cable the warranty is void.”

Posted 3 years ago

Hi Stacey! We are so sorry about that experience. The charger was included, however the extension wasn't and we have refunded you accordingly.

Posted 3 years ago

“No idea as have not received item. Clicked the Saturday delivery thinking it was extra option. Turns out was the only option.”

Posted 3 years ago

We have emailed you concerning this! This has now been resolved.

Posted 3 years ago

“The ball ring's joint is sharp - causes sever discomfort, on top of that the screw doesn't stay fit, but falls out. Made in china in worst sense”

Posted 3 years ago

So sorry about that - it definitely sounds faulty. We have emailed you to resolve this. Please keep in mind if you receive a faulty product the fastest way to get a replacement is to email us directly.

Posted 3 years ago

“I am dissiponted with the quality of the products I purchased. Some products did not work from the time I opened them. Pretty disappointed”

Posted 3 years ago

So sorry if you had any trouble with your products. We have emailed you regarding this!!! Please keep in mind to email our business email if you have any issues and we can sort or replace in a timely manner.

Posted 3 years ago

“Once items have been dispatched, if they go missing you are out of luck. You have to deal with the courier.”

Posted 3 years ago

If an item has gone missing an investigation will have to go through the couriers - either our CSR team can do it for you or if you would prefer no middle men you can do this yourself. They will either find your parcel and deliver it correctly or they will claim responsibility if it is their fault. In that case we are more than happy to go through the claims process with them and refund or send out the items.

Posted 3 years ago

“One very expensive item I bought and received in mail is completely out of order. It cost me $88 and I cannot even request a replacement nor refund.”

Posted 3 years ago

So sorry about that!! We certainly do organise refunds or replacements in this circumstance. We can see that you have not made contact regarding this and we will be in touch shortly 😊

Posted 3 years ago

“very disappointed with my new Rabbit pro. Had such good reviews so I decided to get it. This is something I took a couple of months to decided on getting. Give me my Satisfyer any day. can't complain about the service 10 out of 10 for that.”

Posted 3 years ago

Hi there!!! So sorry you did not enjoy your product, we will be emailing you about the details on this and hope to resolve this!

Posted 3 years ago

“adulttoymegastore .co.nz is a scam to get people in nz to buy from what they think is a nz megastore when in fact there is no mega store in nz or au it is online only (some megastore) i have rated '"store"a 5 but if rating went to 0 i would give it a 0 this "store" must be operating soooo close to illegal if you have nothing to hide why dont you state that is an au online store only sorry to be going off at you it is not your fault have a nice day cheers Gary”

Posted 3 years ago

Hi Gary! We are every open about the fact that we do not have any physical stores and that we are online only. This info is all detailed on our About page.

Posted 3 years ago

“Unfortunately never received the goods. NZPost and ATMS don't want to take responsibility, so now to the Disputes Tribunal”

Posted 3 years ago

Hi there!! Have spoken with you on the phone and through email and have rectified this situation 😊

Posted 3 years ago

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Adulttoymegastore is rated 4.7 based on 7,371 reviews