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Adulttoymegastore Reviews

4.7 Rating 7,371 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Device faulty, have emailed the customer service, have not heard anything back yet. Would like either a new device or a refund. Many thanks”

Posted 3 years ago

Hi Te Kahu. We thank you for bringing this to our attention. We will have a member of our service team contact you regarding this matter so please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience and we apologise over this occurrence.

Posted 3 years ago

“The toys are fine, dispatch was fairly quick, but really disappointed that code to receive the free gift didn't work. Complained to customer services who replied reasonably promptly, but annoyingly claimed that they could see that it hadn't been used, which is absolutely incorrect. I made the purchase at this time and not later due to this promotion, and i don't know if it was a glitch or they ran out of the product or what, but i wouldn't be getting my hopes up for coupon codes to work in future or for resolution of any issues from customer services.”

Posted 3 years ago

We're sorry to hear of this issue! We will pass this feedback on to be investigated again so please hold tight while we look in to this. Thank you for the feedback and we're sorry for any inconvenience caused.

Posted 3 years ago

“First time purchasing and after the firsr time use it wont work again, thought it might just be the batteries so changed them and still nothing”

Posted 3 years ago

We're sorry to hear of this issue regarding the item you purchased. We have sent you correspondence regarding this so please hold tight and we'll get to the bottom of this issue ASAP. Thank you for your patience while we investigate this.

Posted 3 years ago

“The product lasted less than a week before it would just die after less that a minute of being on after having had a full night's charge. great when it worked. but didnt last long at all. wanting a refund”

Posted 3 years ago

We're sorry to hear of this issue! It sounds like the product is potentially faulty so we will contact you regarding this. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Fast delivery, but super disappointed the "pussy bites " lollies i bought look absolutely nothing like the picture :(”

Posted 3 years ago

Hi there. Very sorry to hear about the issue regarding the products appearance. We will look into the item which you ordered to see if there was any issue with the item in question. Look out for an email from our service team in the near future and we'll get to the bottom of this. Thank you.

Posted 3 years ago

“I still haven't recieved my items despite paying extra for faster delivery, I may not be the best person to ask for a review!”

Posted 3 years ago

Sorry to hear of this issue regarding the delivery of your package! We will look into this delay for you and try get to the bottom of it. Please hold tight and we'll sort this out ASAP. Thank your for your patience and for letting us know.

Posted 3 years ago

“Always have been amazing everytime I purchase, but unfortunately two out of 3 items this time were very poor quality and definatly not whisper quiet !! For what both toys descriptions were I dont believe match truly to the product and obviously cant return now :(.... sorry to give a crappy review. Other than that shipping is so super fast!!”

Posted 3 years ago

We're really sorry to hear of this issue with the items ordered! We will look into the items in question and do some research into their noise levels to check for these problems. Please hold tight and we'll get to the bottom of this. Thank you for the feedback.

Posted 3 years ago

“I had bought a harness and the material on it was not as advertised. Very poor quality. It was a suede type material which did not specify with the product.”

Posted 3 years ago

Sorry to hear of this issue. We have sent an email regarding this issue so keep your eyes peeled for correspondence from us and will look into the product in question. Thank you for your patience.

Posted 3 years ago

“No sign of my order. Still waiting on delivery.”

Posted 3 years ago

Sorry to hear of this shipping issue. We have sent an email regarding this so please keep your eyes peeled for correspondence from our service team and we'll get to the bottom of this ASAP. Please check spam/junk as our mail may end up there as well due to the nature of goods we provide. Cheers.

Posted 3 years ago

“Free toy was a dud. It is broken and stuck on vibrate only removing the batteries turns it off. Sex swing cannot hold me and I am 90kg”

Posted 3 years ago

Hi there, sorry to hear of this issue. We have sent an email to you regarding this issue so please keep an eye out for an email from our service team (please check spam/junk too) and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Shipping was prompt. However, the products were not as powerful as described. Will be looking for a more reliable store.”

Posted 3 years ago

Sorry to hear of this issue Julianna. We will look into the items and see if we can make any amendments to them. If you have any questions regarding future items, we would love to see you again/help you find the right product so please don't hesitate to contact our service team. Thanks for the feedback.

Posted 3 years ago

“Not necessarily an ATMS review... placed an order and received a shipment confirmation the next day. The package then floated around NZ for 4 days until it “cleared for international shipment.” Nothing since then. I finally got a response from ATMS after two emails and two Live Chat/telephone attempts. They had no information other than ,”we ship third party, and they might be delayed,” and a tracking link through NZ Post. I then had to contact NZ Post who said that it is still sitting in Auckland waiting on an “available” flight out. I realize that ATMS can’t control NZP, but as much as they ship, I can’t imagine that they wouldn’t have some stroke on packages continually getting bumped at the airport. This was supposed to be a gift for my wife; but instead, it is still sitting half way around the world (literally) TWO WEEKS after I ordered it. On that note, the link I ordered from said ATMS USA leading me to believe that it was coming from the US. Not until I got my tracking number was I aware that it would be shipping from NZ and dealing with possible delays like this.”

Posted 3 years ago

Hi there, we are so sorry to hear of this postage issue. Due to the external company we use for shipping, we don't have the ability to control packages outbound for the most part. With the COVID-19 situation currently occurring, this further increases potential transit delays which are unfortunately out of our control due to foreign border policies at this given time. Despite all of this, we apologise for this issue regardless. We have resent correspondence regarding your order, so please keep your eyes peeled for mail from us and we will sole this issue ASAP. Thank you for the feedback and we apologise once again and will look into this further to mitigate potential future issues.

Posted 3 years ago

“Discreet shipping was good. Already one of my toys have broken and I've only had it a week. Pretty disappointed.”

Posted 3 years ago

Sorry to hear of this issue! We have emailed you regarding this problem so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP! Please make sure to peep your spam/junk messages too as our correspondence may end up there due to the nature of items we provide. Thanks for your patience.

Posted 3 years ago

“very misleading, if you change the colour on this purchase it will not glow in the dark.”

Posted 4 years ago

Sorry to hear of this. We have sent an email regarding this issue and will look into the item in question for you. Thank you for your patience.

Posted 4 years ago

“Item didn’t work, emailed store for help but still haven’t gotten a response almost a week later :(”

Posted 4 years ago

Hi there, sorry to hear of this issue! We have sent correspondence regarding this product issue so please keep an eye out for this and make sure to check your spam/junk sections as some of our emails may end up there! Thanks for your patience and we'll get to the bottom of this ASAP.

Posted 4 years ago

“My package got lost! A group of my friends and I ordered the same item within the same two days, they recieved theirs almost a week ago and mine has been stuck at "picked up" status for days. I haven't had any updates from anyone and no idea where my order is at this time!”

Posted 4 years ago

Hi there, sorry to hear of this issue! We have emailed you regarding this so hold tight and we'll get to the bottom of this ASAP (make sure to check spam/junk as well as our correspondence may end up there). Thanks for your patience on the matter.

Posted 4 years ago

“The packeing as not every good and some of the suffe was not clean looking and they did not put in free samp in the other suff i payed for. So that why i give 2stars The on online monye is good thought whay cant it laste for every as i would be able two by more suff.”

Posted 4 years ago

Sorry to hear of these problems Oriana. We have contacted you regarding these issues so keep an eye out in your emails for correspondence from our service team (please check spam/junk too as our mail may end up there). Cheers.

Posted 4 years ago

“Sadly I brought mine and didn’t get the opportunity to use it for some time, when I finally did it wouldn’t work at all but I’d missed the warranty 😭 Shipping was very fast though and packaging discreet as can be 🙂”

Posted 4 years ago

Hi there. Sorry to hear of this issue with your product! We have emailed you regarding this problem, so please keep an eye out from us (make sure to check spam/junk mail too, as our emails may end up there!) and we'll review this immediately. Aside from this, glad to hear you enjoyed the speedy shipping and packaging - privacy is key they say! Thanks for your patience.

Posted 4 years ago

“By far my most favourite condom brand, none of the normal rubber or lube smell and always a good quality. Disappointing that the expiry date on the box I received was this month.”

Posted 4 years ago

Hi there Adam, sorry to hear of this happening. We have looked into the stock and adjusted it accordingly and our service has contacted you regarding this issue (keep an eye out in your emails (spam/junk too)) so we can further inquire about this problem. Apologies about this issue and we hope to solve it soon!

Posted 4 years ago

“Ok but not great. I was expecting amazing things. Bit disappointed to be honest. 😕”

Posted 4 years ago

Hi there, sorry to hear you didn't have the greatest experience! If there were any issues with your order or if you want to ask our amazing service team any questions regarding products, please don't hesitate to contact us. We hope to see you again though, and would love to help you to the land of pleasure in the future!

Posted 4 years ago

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Adulttoymegastore is rated 4.7 based on 7,371 reviews