Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Adulttoymegastore Reviews

4.7 Rating 7,358 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,358 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

Write Your review

Tell us how Adulttoymegastore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and effective service.”

Posted 2 years ago

Thank yo so much!!! Feel free to let us know how we can improve :)

Posted 2 years ago

“Always love buying from here, kind of disappointed a rabbit I brought worked once then died 😅”

Posted 2 years ago

Thank you for letting us know - please in the future do email us directly so we can resolve this immediately. We have email you regarding this 😊

Posted 2 years ago

“I love the range of products, the speed of delivery and unbeatable prices, that part is all pretty amazing. however, I have stopped ordering toys that need batteries as every single one I have purchased over the year and bit including the replacements stop working after a very short time. it's a fair bit of cash down the drain. Happy to buy stuff not battery operated”

Posted 2 years ago

Thank you for your feedback!!! Rechargeable toys are great as they will last longer - glad to see you are purchasing higher quality items 😊

Posted 2 years ago

“Paid for Saturday delivery and did not receive it til Tuesday, ordered on Thursday. I was told I would get a refund if Saturday delivery cost but I'm still waiting and it's Thursday”

Posted 2 years ago

Hi there!!! We are sorry about your experience with the couriers and we refunded you within a day of operation. Sometimes refunds can take longer to process on your side depending on your bank.

Posted 2 years ago

“ordered some bags of candies. the looked of decent sizes, but when I got them, the whole bag even looked smaller than a condom lol/ a bit disappointed. but great packing for my items. thanks”

Posted 2 years ago

Thank you for your honest feedback!!! We will definitely look into making it clearer for future customers - please keep in mind we do detail how many grams the unit is which may be a indicator 😊

Posted 2 years ago

“It's ok, I guess it does the job, but there are better designs out there IMO.”

Posted 3 years ago

Thanks for the feedback!!! You can write a product review onsite so customers know exactly which product you got that you had this experience with 😊

Posted 3 years ago

“Shipping very efficient and while we haven't used all our purchase, one of the toy broke even before we used it once... Can this been fix?”

Posted 3 years ago

Hi there - so sorry it broke! We have emailed you regarding this. Please do email us in the future so we can solve any issues quickly for you 😊

Posted 3 years ago

“they missed the unit number of my address so took 12 days to arrive . so only just have it!”

Posted 3 years ago

Thank you for your honest feedback!!! Please do always double check you address for processing as it can cause delays and difficulties for the couriers 😊

Posted 3 years ago

“Customer service and postage was excellent as usual, unfortunately the toy (sensations egg) was rather short lived as it snapped at the crucial moment. But my partner loved it so we will order another and try again.”

Posted 3 years ago

Thank you!!! We have emailed you regarding this - please do email us if you have any issues with any of our products.

Posted 3 years ago

“One size fits all my right eye. Size 12 die at fit a size 8”

Posted 3 years ago

So sorry for your experience - please do keep in mind that the size OS/One Size states it can fit 6-16. This does mean that it may fit some people better.

Posted 3 years ago

“Butt plug is flat... wand runs out of batteries really quick. Husband enjoyed the egg. A bit disappointed in my purchases”

Posted 3 years ago

Thank you for your feedback!!! Please do email us about any concerns or issues with the products as we sort them much faster through there 😊

Posted 3 years ago

“My first order was perfect no hiccups whatsoever, second order 1/2 was missing and it’s taking awhile to be rectified”

Posted 3 years ago

Thank you for your honest feedback!!! We rectified the issue with the 2nd order within 2 days 😊

Posted 3 years ago

“I was quite pleased with my purchase as it was prompt and up to my expectations except their seems to be no off movement on it so needs dismantling after each use. A bit weird!”

Posted 3 years ago

Thank you!!! Please always to make sure to email us directly with any queries or issues with your products. We can resolve them there 😊

Posted 3 years ago

“Hi, The product did not arrive, even though a received an email from ATMS saying that it had. I contacted ATMS about this yesterday and got a prompt response from Natasha who told me she would look into it with the courier. I realize mistakes happen and believe ATMS will eventually make things right as their communication with customers has always been good. Marty”

Posted 3 years ago

Thank you Marty!!! Yes we are working with NZ Post on their investigation - hopefully this gets sorted as soon as possible.

Posted 3 years ago

“Hi, I still have not received my package.”

Posted 3 years ago

So sorry about the delay on your order - I can see that your parcel has now been delivered. Please always email us directly if you have any issues with the couriers or delays.

Posted 3 years ago

“Pretty good. Product arrived promptly but was missing part of it. Reply from customer service was quick initially but no follow up so far as to when the missing part will arrive.”

Posted 3 years ago

Thank you for your feedback!!! We have since resolved this issue with the customer 😊

Posted 3 years ago

“Need to respond to complaints about faulty product better. I have not heard back despite several emails requesting an answer.”

Posted 3 years ago

Hi there!!! Have already responded and sent through a replacement pertaining to this order - we aim to respond to emails within 24 hours 😊

Posted 3 years ago

“Pretty good some products were a bit cheaply made and broke but not bad”

Posted 3 years ago

So sorry about that! We can see that no direct contact has been made concerning this - an email will be sent to you shortly to resolve this issue 😊

Posted 3 years ago

“Super fast shipping! Just disappointed in the lip balm it feels like glue and definitely isn't what I had expected 😔”

Posted 3 years ago

Thank you for the feedback!!! Sorry if one of your products wasn't as expected - please feel free to write a review for this particular product onsite

Posted 3 years ago

“Very impressed with the product. Except it was delivered to the neighbours house. a mistake by the courier. Bit embarrasing considering she opened it by mistake.”

Posted 3 years ago

Thank you Viv!!! We are speaking with the couriers about this situation as this not the usual service delivered by them. Appreciate the feedback!

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

Adulttoymegastore is rated 4.7 based on 7,358 reviews