Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,716 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointment was between 8am and 2pm, got here just before 3pm, phoned up office for a E.t.a and got told what i already knew so that was pointless ? Engineer was good tho but not cheap ..... shop around.”

Helpful Report

Posted 6 years ago

“Engineer didn't turn up, had to reschedule the appointment. On the second attempt the engineer gave me quote and fitted an aerial amplifier. The engineer was very efficient.”

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Posted 6 years ago

“They did not turn up on the day as booked. But a week later they turned up and fixed the the problem.. and I am existing customer if there’s..”

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Posted 6 years ago

“Completed the job however did not confirm what aerial before starting the job. Wanted to mention about aerial for the bedroom. After it was then fitted I mentioned and he said signal wouldn’t be good running two televisions off of he basic aerial. So therefore would have had a different aerial before it was fitted.”

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Posted 6 years ago

“The guy that came out was friendly and fixed the problem. The day before they were meant to come but cancelled it due to a van break down . I have heard this excuse so many times!! I wish they would just tell the truth as its disrespectful . Just say too busy. I did find out it was a lie. Other than that good service”

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Posted 6 years ago

“Given a quote by the engineer but they took £77 more off my card. Was told I'd be called back twice but still waiting. Poor customer service”

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Posted 6 years ago

“unfortunately it took a second visit to put right the first try. this entailed two cancelled appointments so even though I am happy with the end result the journey was somewhat tortuous and quite expensive for a spliter and a length of cable. Pretty unimpressed.”

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Posted 6 years ago

“Very quick same day service but feel job was rushed and new Ariel not working properly”

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Posted 6 years ago

“quick response after call.”

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Posted 6 years ago

“1st time I called aerial force I booked in for a certain day and time. They then called me 4 times to reschedule it for a day early because there was an engineer local which I couldn't do as i wasn't there. They then called me an hour before I booked the appointment for and I wouldn't of been there until that time, they then told me they couldn't do it at the time we agreed in the first place. So I had to cancel it. I then called up a few weeks later. Booked it in and had a very nice chap come round (jake) and got it sorted stress free. 5 star for when it got fitted but because of the pain before I can't give it that”

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Posted 6 years ago

“Prompt response. Job well done.”

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Posted 6 years ago

“The technician who came out was brilliant and I can't fault the service he gave and I would give him five stars. However my first appointment was cancelled and was re arranged for the next morning but even then the technician did not arrive until 3pm. I felt I was kept hanging around for two days and that is not good service and meant I had to cancel other plans I had this part of the service I would rate poor so overall I can only give 3 stars and that's a shame considering the friendly polite service from the technician.”

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Posted 6 years ago

“Unfortunately I didn't get any quotes, but when I did after the work was done, I realised how expensive aerialforce are. Disappointed and feel ripped off!”

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Posted 6 years ago

“The engineers knowledge and helpfulness, but Sadley the booking arrangements are a joke ie not turning up in the period booked which costed me money as I took time off to wait in.”

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Posted 6 years ago

“Good fast service but overpriced”

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Posted 6 years ago

“Whilst very pleased with the end result, I am bitterly disappointed with the price. When I spoke to a sales agent, I asked what the price would be and was told maximum £149. However, because I already had all the cabling, it would be considerably cheaper. The young gentleman duly arrived and was pleasantly surprised that all the cabling, aerial socket etc was fully in place. He advised that we 'could' have a booster aerial but we decided against this as this was £169. When he fitted the aerial, he then asked me to sign the quotation and then presented me with the invoice. I was expecting to pay about £100 - but was bitterly disappointed to be charged £169 including 20% discount! General advise to all potential customers, be aware that you are required to sign the estimate document - this should be done before the work commences. If I had known that a written quote was to be given, I would have requested it before the young man proceeded to fit the aerial. A good job was done, but I do feel ripped off and would not recommend this company, unless they are fully aware of the process - quote, agreement, fitting.”

Helpful Report

Posted 6 years ago

“After waiting 3 days for same day service the man thT arrived was friendly and polite. Sorted me out but your prices are on the high side”

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Posted 6 years ago

“One wall mounted TV removed, and replaced with a new one. The work was fine, but I was very surprised that the amount quoted on the phone, and again at the start of the visit, did NOT include Vat, and there was no mention of this. So the final bill was higher than expected, and I felt conned.”

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Posted 6 years ago

“Too many calls wanting to make appointments, then make them earlier, then keep the original time, then to advise that engineer is an hour away....we were moving into our new home and I didn’t have the time for so much hassle. We had an appointment, stick to it and turn up on time! Engineer finally arrived and assessed what was required. Job was completed the easy way and we have a TV signal.”

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Posted 6 years ago

“Good service but very pricey.”

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Posted 6 years ago

Aerialforce is rated 4.1 based on 2,716 reviews