Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,716 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not touch this company with a barge pole. They charge £59 + VAT to visit then try to sell you an aerial at several times the price of everyone else. The ‘engineer’ was quite aggressive and very pushy.”

Helpful Report

Posted 3 years ago

“Useless engineer, and company, a hour wasted, then wanted more time ! A rip off. Strange another company came next day within the hour all resolved and working”

Helpful Report

Posted 3 years ago

“Engineer arrived at 2.35pm for an 8.00am - 9.00am appointment and then gave a ludicrous estimate for what a local company took 25 minutes to do for less than half of the price this guy quoted. I will let you draw your own conclusions.”

Helpful Report

Posted 3 years ago

“Do not use this company. The grumpy engineer worked for a maximum of 10 minutes to fix and issue with satellite TV reception. However after only 4 days the problems with poor signal returned. I emailed Aerialforce, TV Aerial Company, who stated I would need to pay another £82.20 for an engineer to visit the property again. With no guarantee of the work, I have no intention of letting this company rob me again. This is appalling aftercare service. Avoid, avoid, avoid.”

Helpful Report

Posted 3 years ago

“Very expensive for not much work, and a job poorly done, which will need re doing. I had to pay a fee for diagnostics, when all I needed was a cable replacing and the plastic cover used to hide the wires was uneven and messy looking. Would not recommend.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! Lee attended our address and informed us that we needed a new dish at a cost of £250.00. He stated that the one we had was not able to provide the service we required. He did nothing for half an hour and charged us £94.00 and classed this as a diagnostic! He stated that it was impossible for it to work! I had another company out whom had my dish working is less than 10 minutes. I had to send several reports to them but eventually got my money back. Absolutely appalling. Reported to trading standards.”

Helpful Report

Posted 3 years ago

“Absolute waste of time. Called at 11am. Was told an engineer would be round “some time” in the day. Called at 2pm told not to worry, engineer is on route. Called the 3rd time at 4pm (close of business is 6pm) told an engineer was on route. After I complained that I had been waiting all day and was an engineer definitely coming, I was told actually they had not booked me in at all...and there was no engineer even scheduled to come. Spoke to an incredibly rude lady, who somehow tried to shift the blame to me by asking what I wanted her to do about it. Well...her job preferably. Unprofessional. Rude and an absolute waste of time. Called 11am. 2pm to check. Told 4pm we have wasted your time. My advice is avoid this company like the plague, use one of their competitors.”

Helpful Report

Posted 3 years ago

“Don’t use Aerialforce - fitter wouldn’t go on roof as said he had wrong footwear on! Promised to come back 1st job day after and never turned up. I chased on the phone all day and was told fitter would definitely be there. Eventually got a call at 5pm to say wasn’t coming and would I like to book for another day. Told them where to go - an absolute disgrace”

Helpful Report

Posted 3 years ago

“Rubbish company. They quickly came out to fit an aerial in December, however very expensive and didn't take the old aerial down!!! Just 2 months later there is a problem, rang them up to ask if someone could come out today and fix it, but no, got to wait 2 days, even though I stressed that it was for my 92 year old nan, living on her own in lockdown. The lady on the phone said they're doing their best in lockdown, well, aren't we all!!!??? At the price they charged £250 they should of come and fixed it today!!! Will NEVER use again and neither will I recommend. Bad service, nothing more than theives”

Helpful Report

Posted 3 years ago

“Made an appt ... stayed in all afternoon. Phoned a 4pm to say wouldn't be out for another 2 days. Not impressed. Could have got another firm out to do the job”

Helpful Report

Posted 3 years ago

“Steve cut my bedroom cable and tooknif out without me knowinh and then tried to say there wasn't a cable there in the first place. Then I was told it would cost me £144 to put it back in again. I refused. Also you advertise prices for aerials from £69. The cheapest you do is from £133. I paid £248 for big standard aerial as you added on service charge. Total rip off. Had a quote off another company to put it right for £70 including new cable and fitting etc. Your company is s disgrace. Needless to say a report had gone to Trading Standards. PLEASE DO NOT USR THID COMPANY”

Helpful Report

Posted 3 years ago

“Follow the aerial fall off the mount and about to land on my caravan. I contacted the company and discussed at length what I required (a whole new installation). They booked me in for the same day for an engineer to take a look and give us a cost for the work required. I was told that I would receive a call 30 minutes before arrival. When it got to 2:15pm I was a little concerned that they hadn’t contacted me so I again rang them. I was told “yes you are still booked in and an engineer would be with us before 6pm). I then received a call at 4:15pm to apologise but the engineer was unable to get to us today. I shared my disappointment that I was promised same day service and had I known I could have contacted another company. They again apologised and asked if the engineer could call tomorrow (Saturday) they rebooked me for an am call between 8am - 1pm. Telling me that I would receive a call an hour before arrival. I wasn’t best pleased at getting up at 7am to await a call with it being Saturday. Well I’m still sat hear waiting for a call and it’s 2:37pm. I’m assuming that I’m not getting a visit today either, it’s an absolute joke of a company ... oh and my aerial is still hanging precariously off the roof over the caravan... Avoid this company they've waisted my whole Saturday”

Helpful Report

Posted 3 years ago

“I am being hounded by phone calls and I do not appreciate being called early on a Saturday Morning. They have my address but still keep ringing. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Same day service that's a joke got a phone call at 11 o'clock this morning saying an engineer will be with us this afternoon 3.55pm no engineer rang the company oh our engineer is on his way to you 4.15pm phone call from them to say sorry our engineer WONT be able to make it today so much for same day service”

Helpful Report

Posted 3 years ago

“There are 3 lanes on a motorway use them! Instead of sitting at 60 mph in the middle lane!”

Helpful Report

Posted 3 years ago

“It's a trading and a scam and I'm taking legal action here!! Nothing was done when I paid £83.80 they are doing this to vulnerable adults scamming them. To get cash be warned it's being taken to court and I'll be having my money back”

Helpful Report

Posted 3 years ago

“We waqited in AL DAY .and by 4pm we'de heard norhing. So I rang you only to be told oh! it'll have to be tomorrow. You have phones, you could have rung us. We could even have got someone else in. All day without our TV, now tonight and tomorrow. We are not happy and wil;l post this story on facebook.”

Helpful Report

Posted 3 years ago

“Very disappointed. Will not be using this company again. The engineer (Lee) was very pushy and made us feel very uncomfortable and tried to rip us off with a £300 aerial that we did not need. Kept saying we would have a reduced service if we did not buy this expensive aerial. He must have told us this 50 times during his visit. Tried to charge us for removing old cables and sky dish. Charged us £85 for each aerial port - rip off! and charged us £110 for an Amplifier, which I do not believe we needed. Disgusting!!! Avoid avoid avoid”

Helpful Report

Posted 3 years ago

“Quote £69 charge £240 to an OAP! Total rip off. Stay clear!”

Helpful Report

Posted 3 years ago

“1st appt. Did not turn up. Said they called and did not come through! 2 no time called when no news, told can not make it today for no reason at all. So unprofessional, waste of time. Had to cancel them and look for some one reliable.”

Helpful Report

Posted 3 years ago

Aerialforce is rated 4.1 based on 2,716 reviews