Aerialforce Reviews

4.1 Rating 2,716 Reviews
76 %
of reviewers recommend Aerialforce
4.1
Based on 2,716 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Aerialforce Reviews
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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous
Anonymous  // 01/01/2019
Read google reviews before booking this company. The engineer LAWRENCE said that the signal in this area is not good enough so he helped us to install the external aerial. However, it was told that accordng to the Housing Associations information we supposed not to install the external aerial. Therefore, we told this company and requested for de-intallation during the cooling period. They said that this is not their responsibilty so we need to pay £114 additionally for de-installation. Of course, I didn't pay them to remove it. Instead of, I paid for another aerial company to remove it and they have good knowledge that this aera should not install the external aerial. TV Aerial/Aerial Force/Speedy Aerials (they are a group of company) are not a honest and professional company so please AVOID!!!!
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Posted 1 month ago
I was very pleased with the service from Aerialforce this week. I found the gentleman who installed my new salellite dish for Italian TV to be very efficient, able to give sound advice and generally personable and hard-working - a credit to the company. I would have no hesitation in recommending Aerialforce to other potential clients.
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Posted 1 month ago
Had a note 65pounds no call out charges someone else came from a different company could not check on roof did a diagnostic check in my room changed a connector on cable returned box charged me106.80 plus vat I was done they saw me coming not being technical minded
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Posted 2 months ago
DO not use this company DO not use this company . they knew we had a child in a electric wheelchair and we would be struggling for room once the tv arrived . . cancelled after promising to fit our tv on the wall we waited all day . . we explained we needed it up on the wall as arranged. The tv was delivered today and fitted with arial force the same day . They have put us in a situation of cant get the wheelchair in the house. i explained we do not have the room . they did not care . STAY WELL AWAY . Im disgusted. do not trust the fitters or this company we are in the rct area .stay well away
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Posted 5 months ago
DO not use this company DO not use this company . they knew we had a child in a electric wheelchair and we would be struggling for room once the tv arrived . . cancelled after promising to fit our tv on the wall we waited all day . . we explained we needed it up on the wall as arranged. The tv was delivered today and fitted with arial force the same day . They have put us in a situation of cant get the wheelchair in the house. i explained we do not have the room . they did not care . STAY WELL AWAY . Im disgusted. do not trust the fitters or this company we are in the rct area .stay well away
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Posted 5 months ago
Cowboy engineers Two occasions two engineers failed to correctly isolate cables and instead disturbed roof tilling to hide their cable boxing which had caused my property a leak. Please do not use this company as they try to denie and flog you off with rubbish warranty jargon although the same engineers no longer works for their company! Money scammed twice!
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Posted 5 months ago
I engaged their services with high hopes, primarily because they boasted a guarantee to rectify any issues with their work. However, what ensued when I had to use this guarantee was beyond disappointing. The job performed had issues. Consequently, I decided to reach out to Aerial Force to express my concerns and invoke their guarantee to fix the problem. Regrettably, my woes began the moment I picked up the phone to contact them. The individual (a women) on the other end, who I presume was a customer service representative, displayed an astonishingly rude and dismissive demeanour. Her response made me feel utterly insignificant, and I was left deeply hurt by her lack of empathy and professionalism. It's vital to emphasize that I expected my complaint to be taken seriously and handled with the respect I deserved as a paying customer. After all, they had made a commitment to guarantee their work, and I was simply requesting they fulfil their promise. The most disheartening part of this ordeal was the promised follow-up call from an engineer. This call, which was meant to address the issues with the job, never materialised. Despite my patience and numerous attempts to reach out, it was as though my concerns fell on deaf ears. This lack of follow-through on their part is not just disappointing but a glaring example of their disregard for customer satisfaction. I was initially drawn to Aerial Force due to their promise of quality and customer assurance, but my experience has left me deeply disillusioned. I would advise potential customers to exercise caution when considering their services, as their treatment of customers is not only unprofessional but also disheartening.
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Posted 6 months ago
HIGHLY RECOMMEND! They made the “impossible” possible, and made it stress free. For context… I have a 55 inch TV and I wanted it mounted to the wall in my living room. Sounds simple right? …but it wasn’t. I’ve had multiple family members and friends attempt to do the work themselves and failed. I had a local handy man come to my home who thought he could do it - he drilled into my wall and then deemed it “impossible” and he left the holes in the wall as a memory. So I didn’t think it could be done… I am so happy to say the job is complete, the TV is up and I couldn’t be more impressed with the service. Firstly, the lovely ladies I spoke to over the phone who booked and confirmed the assessment quickly (and were very friendly). But most of all with the lovely Steve (Stephen Venn) who did the work -. He is not only an expert, but very kind and down to earth and made the whole set up stress free. He not only went over my expectations in terms of set up and hiding wires he didn’t leave until I was 100% happy and satisfied with the job.
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Posted 7 months ago
I'm sure this isn't necessarily true everywhere, as I'd imagine they are a franchise or similar, but the man who came to quote for some work was one of the worst tradesmen I've ever met. Arriving late, and with no agreed call beforehand as we were promised, he was curt, dismissive, interrupted repeatedly and threw together a quote in seconds off the top of his head. Not only was that quote over £400 more than the next most expensive we received, he helped himself to use of our family bathroom before I intervened and asked him to use the guest WC. They were incorrect about the type of walls we had, and therefore provided incorrect advice on the best method for mounting our TVs and I was grateful for the moment he and his friend (who was polite at least) left our house. I reported this feedback to the customer service team who have ignored it for 2 weeks, so they clear couldn't care less about their perception to customers. Perhaps this review will yield a response. Who knows, but we went with another provider anyway.
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Posted 8 months ago
Wanted a quote to re site 2 TV’s & install a third one. I filled out the online form before I went to bed & had missed 5 called off them before 7.00 AM!! The engineer came the next day & I was quoted £530!!! When I said it was a really high price he called the “head office” then offered to do the job for £430 if I went ahead with the job on the same day. Told him it was still too high & didn’t want him to proceed. I then received a further call from head office saying if I quoted gf his name (Roy) I could get the job done for £350 I rang a local company who did all 3 jobs for £120 Ariel force are daylight robbers, don’t use them.
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Posted 9 months ago
Thieves get my arsil sorted you sole £480 from a cancer patients for £50 of work you dirty robbing basted come back and face me get this sorted for what you were paid for DO NOT buy fro this site total robbers
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Posted 11 months ago
Had a fella named Andy from aerial Force came this morning set up my 65inch tv no fuss no probs...well pleased.
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Posted 1 year ago
Ricky attended my elderly mother's property today, 03/01/2023, where there was an aerial fault. He diagnosed the problem quickly, then fixed it after carrying out some surgery on a large wisteria plant. All resolved and she is as pleased as Punch.
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Posted 1 year ago
***BEWARE*** this is the first review Ive ever took the time and effort to make. I had CCTV fitted recently (Dec 2022) the engineer fitted CCTV differing from the quotation given and has now denied ever having this conversation, even though I have audio recordings. I’ve reported the matter to their customer care who in light of evidence have just repeated what they’re engineer said and now wish to charge me to remove the system or upgrade. Terrible customer service, borderline fraudulent work practices. AVOID or get every scrap of information signed in writing!!! I’m now having to consider small claims court.
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Posted 1 year ago
Customer service was excellent: an engineer came within the hour, diagnosed the fault, and showed me what was wrong with my aerial. This he replaced, and checked my TV was working satisfactorily. The engineers name was Anthony Garner.
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Posted 1 year ago
Terrible service and really poor post customer service. I had arranged a visit for my mum, engineer turned up, left in ten minutes (and was very rude to my mum) and that’s what you get for £79 + vat. Complained to company offered and was offered a discount to repair dish. Said I would think about it, 24 hours later issued an email saying if I didn’t pay £79 + vat my debt would go to a debt collection agency. Would certainly Never recommend or Ever deal with this company again.
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Posted 1 year ago
Do not use!!! Was a simple Job of sorting a cable for a sky dish Job was done in 20mins was changed £145 which is crazy but I agreed as just wanted the job done. Then looking at my bank account was actually charged £175 Called the office multiply Times with No response and they won’t respond to emails….. thieves do not use!
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Posted 1 year ago
Jhon took full money to complete my fire work and did nothing .even mall management has seen your work and glasgow council not issuing me opening certificate only because of jhon incomplete work. Kindly check this issue and reply me .
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Posted 1 year ago
I liked the service, the prices are also at the level. The right kind of approach to work!
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Posted 1 year ago
i contacted them because having trouble losing chanels and signal engineer came said needed new aireal old aireal only 2 year old paid£198 for new aireal told we would have no trouble with this one it looked like a stick still got exactly same problem tv only few months old had it checked nothing wrong with it was told reciept would be in post still waiting a month after told will have to pay for some one to come out again £198 spent that needent have what a rip off dont use .
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Posted 1 year ago
Aerialforce is rated 4.1 based on 2,716 reviews