“Unscrupulous Expedia Travel Car Insurance through AIG insurance
I am writing to warn people about the unscrupulous Expedia Global Product Travel Insurance offered on its website when making a reservation for a car rental. It is far from hassle free, but appears to be a scam or at best an unprincipled business looking to avoid the coverage it advertises at time of enrolling in a car rental policy.
When I tried to use the insurance to reimbursed me for a claim of £750 that I needed to pay myself to the car rental company directly at time of return for my car rental, the insurance provider affiliate with Expedia, AIG travel insurance, refused to cover me, claiming that the policy does not cover domestic trips unless it “is beyond 100 kilometres from your Home.” However, my 9-day trip was well beyond 100 kilometers (London to Dorset), for which I provided evidence of accommodation receipt in my name. They still have not responded but are dragging along and I have had to follow-up several times, which is very frustrating and time consuming, and far from the hassle-free service the insurance claims and is meant to be.
What is concerning, unprincipled, and quite frankly pathetic, is that AIG uses deceptive marketing to mislead customers to purchase an insurance product for which a fundamental exclusion is not presented upfront, (even when other eligibility reminders are provided upfront), but buried in policy wording that needs to be separately read. This is fraudulent behavior on the part of any insurance company, and hence why caution consumers to avoid Expedia UK and AIG insurance products (https://www.aig.com/individual).”
“I would leave less than one star if I could. I got insurance on a rent car. I listed myself and my husband under the insured people. When we rented the car we only put my husband down because he was going to drive. A rock hit the windshield and I filed a claim. They refuse to pay it because I am not also listed as a driver on the alamo policy. Why do I have to be listed as a driver if I did not drive. I am listed under the insured as a covered driver if I had ever decided to drive. When you are booking a whole package trip and it ask you to purchase car insurance say no and get the insurance at the rent car place when you pick the car up. I will never fall for this again. Thankfully I work for a retired lawyer so we are not going to stand for this.”
“dear insurance user, if you respect yourself, do not buy any travel or life insurance from AIG. bad customer service, even you provide all details and bills your expenses, they try to keep longer and never cover. really bad service, even the people in customer care does not know how to speak, they request non related details, however accident happened with me during my travel, i have injured my head, leg and hand. i have provided all expenses with bill and emergency doctors summary, which are necessary, but they asked me non related information cc of motorcycle? imagine you are troubled with accident and sent to emergency, could you able to have motorcycle cc? you are in shock.”
“The crookedest place around! Submitting a claim is a complete hassle and the requirements are nearly impossible. They are making so much money off not giving refunds. I cannot even believe these people can be in business. I had purchased airline tickets for my husband, my two children and me but had to cancel the trip to stay back to take my mom to some doctors appointments as she was diagnosed with some pretty major things like 3 days before we were to leave. They will NOT refund our money. They are asking for a doctors statement and medical certificate from the doctor. I explained that it is my mom and she is not allowing it and therefore i would have no access to it because of HIPPA and such. They don't care one bit. HEARTLESS THIEVES!”
