“I had more than 10 trips with them, only once I came across an issue, this was with new unrated host, but that was resolved by Airbnb itself. I love the idea. Every experience is different, and I love to book year ahead to find the best places.”
“I had a booking for early April this year. Due to the virus outbreak my trip was cancelled. Airbnb gave both me and the host a full refund (FYI, usually when one party cancels the reservation, some fees apply). I’m surprised how nicely Airbnb treats its clients in these difficult times. I hope, they survive the crisis so that I could book my next flat via the Airbnb reservation system.”
“Easy to search for available accommodation in chosen area. Would have given 5 stars if directions had been better and an actual address given once payment made.”
“Almost ruined my holiday. I booked an Airbnb well in advance at a reasonable price. The host cancelled 24 hours before I was due to check in. I had to pay substantially more to get something else at the last minute. I could have booked a hotel cheaper at the start than what I ended up paying. Customer service is non existent”
“LIARS & FALSE information.
WoW, The worst customer service i have ever had from a company. This is the first time i have ever used them, my friends made me aware of a company and said stay away from AirBNB.
AirBNB provide false information and lie to the customers.
STAY AWAY FROM AIRBNB, they are the worst company every i have dealt with in hospitality.”
“I will avoid Michael Choong which original from Wimbledon, he has property in Troon, Prestwick, cessnock subway in glasgow and west lothian nearby Edi airport. (The known address are 9 and 17 Barassie Street, South Ayrshire Council, Scotland, KA10 6LU, United Kingdom / 48 Prestwick Road, South Ayrshire Council, Scotland KA8, United Kingdom).
He is nice at first but questioned me when the ground has some dust and ask did I clean the floor. However, you paid the cleaning service fee, he thought I am more easily to bully at. Michael is hard to communicate with. I changed my date, the host is not willing to refund the date I left I lost a lot of money, so please read the terms before booking.
For customer service, Abegail was impatient when she called to figure out the situation. The service is passed on to different people, and it is hard to track the situation all the time. Also, the efficiency of the customer service response is really slow. I will not recommend booking on Airbnb, or if you want to book, please try to avoid customer service; you thought they would help you get your money back, but they are the host side. However, I believe some customer service is responsible, such as Ana L., she is very helpful and caring and continues to do their job. She tried to help me in every way possible. Overall, I would try to avoid using Airbnb's customer service or pick your hosts carefully.”
“Over the years Airbnb have been great! I have had an issue with an ongoing issue with a guest and they have blocked my account and made very little attempt to contact me regarding the situation. I have tried and failed a number of times to make contact both online and email. And not once have I been able to get a response from the correct team. I am now just hoping that this review will help escalate my case and someone will contact me”
“I rent out a property with AirAnb from 27th to 29th August in Warrington. We send a messaged to the proprietor
asking for the property keys, but we didn't had a reply so after 6 hours driving from London to Warrington, and trying to reach this person over the phone, without success we decided to contact Airbnb customer services, explaining our accommodation situation and this was at 8pm. I was told that someone would call in one hour time or so, as they gonna try to contact this person, so we waited until 9pm. At this time we were very calm. Now, bare in mind that it was Creamfield festival and Manchester Gay Pride on that weekend. In the mean time we started searching for any accommodation cos it starts smelling a SCAM!!! As no one called me after 1hour I HAVE TO CALL AIRBNB asking what's happening now...and boy I couldn't not believe it what I was hearing from AIRBNB customer service...that we've had to find our own accommodation, they couldn't helps at all...then he asked if I needed help with anything else!!! I didn't know if I would cry or laugh...i have to tell him where he could put his help!!! But yeah 20 minutes before 12am we managed to find accommodation at Hotel Ibis in Warrington...and boy I can't tell how much hurted my wallet...
AIRBNB gave me 20% voucher....really???
I really thought that AIRBNB would make proper checks to assure we're not scammed but there you go....”
“Terrible experience. Deposited £492 in credits and I can't allocate them to a reservation due to a system fault that nobody can resolve at Airbnb
Airbnb customer support is the worst I've ever encountered. I've been lied to on numerous occasions, hung up on and a representative even walked away while speaking with me mid conversation to take a personal call earlier today (You can't make it up)
I've had the issue now escalated supposedly to a manager who nobody in the company knows the name of which again is just another lie.
I'm now seeking legal action against this company for withholding my money and continuing to breach their own customer policies and obligation as a company operating in the UK and in this case withholding my money like some type of corrupt organisation.
I'm still pending a resolution to this and will be happy to amend my review if Airbnb can turn this around but at this stage it will be with my solicitor to handle the escalation through Small Claims Court”
“We recently rented an Airbnb property in South Shields in the UK. On arrival, we were shocked to find that it was a slum. In the garden was an abandoned caravan, a dumped bath, discarded builder materials, a number of old wooden pallets, and a washing line of grubby sheets and towels.
We decided that if the property was so gross on the outside, then the standard of Covid cleaning on the inside would not be safe. The description of the property was not accurate.
We canceled the property immediately, without even checking in. After 3 days Airbnb have not had the courtesy to respond to my complaint.
My wife and I have stayed in many Airbnb properties world wide. NEVER AGAIN!!”
“My experience has be very horrible. I made an account and booked my reservation after attempting to do this for hours due to receiving several errors. Shortly after I was able to make a reservation I received a text saying my reservation was canceled and to check my email. I received an email saying the account wasn’t legitimate and when I logged into my account I was prompted to give an explanation of who I was. I did all of that and then called a few hours later. I was put on hold for a few hours so I hung up and called again. I was told my account would be escalated and someone should contact me in 10 min. 16 hours later and after I have called multiple times and been hung up on and sent emails I’m my account is still locked. This is very important for me due to not having a place to stay at the moment. I had to move out of the home I was staying in because I’m transferring back to the U.S. and Airbnb still hasn’t helped me out even though they know I am in desperate need of an accommodation now!!!”
“Very disappointed in Airbnb for not allowing refund when the pandemic hit. They will not allow a refund even though the pandemic has continued. Very short and rude through customer messaging and support. Usually have great experiences at the stays themselves but very hurt with the disconnect in customer support from the actually company.”
“They are not regulated and don’t return calls. I accepted a travel credit for a COVID cancellation because I immediately rebooked for may 2021 - the host cancelled for no reason and I can book my usual cottage off Airbnb but they won’t give me a refund now or speak to me. Avoid”
“I raised a very serious issue regarding an apartment that I had rented. There were safety concerns and Airbnb were not at all interested despite the fact I had sent pictures proving my case. One day someone, potentially a child will be badly hurt in this apartment”
“It didn't it's all a vehicle to charge hosts listing and and get money from guests. YOU BETTER BE AN ATTORNEY BECAUSE IF YOU DON'T READ THEIR POLICY ENTIRELY YOU WILL OUT OF LUCK.
They strictly exist for the host, who controls everything.
It Doesn'the matter if the host lies or they put things on their website aren't true they control your money. Airbnb doesn't care they have No concern for the (user) their term. So Be Very careful because the host always wins and they will give you the runaround for days and make you think they really care but if the host says No they you out of luck.”
