Aircoach Reviews

4.2 Rating 17,607 Reviews
78 %
of reviewers recommend Aircoach
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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023
Anonymous
Aircoach 5 star review on 4th September 2023
Scott S
Aircoach 5 star review on 4th September 2023
Kevin D
Aircoach 5 star review on 4th September 2023
Kevin D
Aircoach 5 star review on 15th August 2023
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Aircoach 5 star review on 15th August 2023
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Aircoach 5 star review on 10th July 2023
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48
Anonymous
Anonymous  // 01/01/2019
Total lack of customer service, no empathy and so unprofessional from person on telephone when I had a booking query, I will never use again and neither will my friends and family, declined to help resolve the issue, declined refund or to amend booking, Airporter would have sorted issue in less than a minute, Aircoach do not provide anything resembling customer care based on my experience
Helpful Report
Posted 1 month ago
Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your input and sincerely apologize for the lack of customer service and professionalism displayed during your booking query. We regret to hear that our representative did not provide the empathy and assistance you deserve. This is certainly not the standard of service we strive for, and we apologize for any inconvenience caused. Our aim is to provide exceptional customer care similar to what you described, and we deeply regret falling short of that mark during your experience. We genuinely value your feedback and would appreciate your guidance on how we could improve our services. We are committed to addressing these concerns internally and ensuring that future customers receive the level of care they deserve. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Thank you once again for sharing your feedback and for giving us the opportunity to rectify our shortcomings. Best regards, Aircoach Customer Care Team
Posted 1 month ago
Appalling - Friday eve and no 700 coach to be seen. Just drop off coaches. These charlatans have even taken away the “person to ask”. 45 minutes with no Aircoach in sight, nobody to ask, and three coach loads waiting in the queue (at least there is a queue now). Even when the coach finally arrived and left at least half behind, our driver still found time to have a nice chat with the other staff, oblivious to the crappy service they were providing. No aircon on the coaches, these coaches which started fresh and new are now old and worn out, as are the management who seem to have no interest in getting this flagship service to a place where it should be. A real shame, done properly this could be fantastic. Leaving people waiting 45 minutes on a Friday night does not cut the mustard. Start by paying the staff so that they give a stuff. Deploy electronic displays at Dublin Airport. People are far more forgiving when they know what is going on. Delays are inevitable, particularly on a Friday eve. But for Christ’s sake act like you give a stuff about it.
Helpful Report
Posted 1 month ago
We understand your frustration with the lack of a 700 coach on Friday evening and the absence of a "person to ask." We realize that this led to a significant delay and resulted in a queue of frustrated passengers. We deeply regret the inconvenience caused. Regarding the behaviour of our driver and the lack of air conditioning on our coaches, we apologize for the unprofessionalism and discomfort you experienced. We will address these issues with our staff and management team to ensure that such incidents are not repeated in the future. Your suggestion of deploying electronic displays at Dublin Airport is well taken. We believe it will greatly improve communication and keep our passengers informed about possible delays. We are actively exploring this option to enhance the overall customer experience. We genuinely want to make things better and ensure that our service meets the expectations of our passengers. We would greatly appreciate it if you could provide us with more specific details or suggestions on how we can improve. Your input is invaluable to us as we strive to enhance our service and meet the standards we aim for. Thank you again for your feedback and for bringing these concerns to our attention. We hope to have the opportunity to restore your faith in Aircoach in the future. Kind regards, Aircoach Customer Care
Posted 1 month ago
Bus broken in the middle of the route. Offered options were to continue going on a broken bus with no guarantee of reaching our destination or waiting in the cold for 25 min for another aircoach that might pick us up (or not), if they had room for us.
Helpful Report
Posted 1 month ago
Dear VM,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your honesty and value your thoughts. Firstly, we would like to sincerely apologize for the inconvenience caused by the bus breaking down in the middle of your route. We understand how frustrating and disruptive this must have been for you. We strive to provide a reliable and comfortable service, and this incident clearly fell short of our own standards. Regarding the options offered to you when the bus broke down, we understand your concern about continuing on a broken bus with no guarantee of reaching your destination. Furthermore, we apologize for the inconvenience of having to wait in the cold for 25 minutes for another Aircoach that may or may not have had room for you. It is through valuable feedback like yours that we can identify areas for improvement. We truly want to make things better for you and all our customers. Therefore, we kindly ask if you could provide us with further details on how we can enhance our service. Is there anything specific you would like us to address or improve upon? Once again, thank you for bringing this matter to our attention. We are committed to taking steps towards resolving these issues and ensuring a smoother experience with Aircoach.
Posted 1 month ago
You still don't accept AIB cards for payment at the airport and on the buses. Message saying Try Another Card always displays and several of your staff have confirmed this to me.Ridiculous situation and its been ongoing for some time.
Helpful Report
Posted 1 month ago
We understand how frustrating it must have been to encounter the message "Try Another Card" repeatedly, despite confirmation from our staff. We are truly sorry for this ridiculous situation, and we acknowledge that it has been an ongoing problem for some time. To resolve this matter, we would greatly appreciate it if you could provide us with more details about the specific buses or locations where you encountered this issue. This information will allow us to investigate the matter further and work towards finding a solution that ensures a seamless payment process for all our customers. Once again, thank you for bringing this to our attention, and we apologize for any inconvenience caused. Your feedback plays a crucial role in helping us improve our services, and we are committed to addressing this issue promptly. If there is anything else you would like to discuss or if you require any further assistance, please do not hesitate to reach out to us. We value your patronage and would be more than happy to make things
Posted 1 month ago
Absolutely ridiculous that the aircoaches from dublin airport end at 8pm now
Helpful Report
Posted 1 month ago
We sincerely apologize for the inconvenience caused by the fact that our Aircoaches from Dublin Airport now end at 8pm. We understand that this can be frustrating, and we apologize for any inconvenience it may have caused during your travels. We are always looking for ways to improve our service and meet the needs of our valued customers. To make things better, we would greatly appreciate it if you could provide us with more details about your expectations regarding our operating hours. Your insights on how we can enhance our services would be greatly valued. Once again, thank you for reaching out to us and sharing your thoughts. We hope to have the opportunity to better serve you in the future. Warm regards, Aircoach Team
Posted 1 month ago
Service from Killiney Castle yesterday morning 8.55am didn't turn up, had to get a taxi at 9.20am. No idea if it was late or cancelled, nothing on website.
Helpful Report
Posted 1 month ago
Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you faced when our Service from Killiney Castle did not arrive yesterday morning at 8.55am, due to an unforeseen issue the coach was running 25 minutes behind schedule and left at 09.22am. We apologise for the inconvenience. To avoid similar situations in the future, we would greatly appreciate it if you could provide us with more details about your experience, such as the date and any other information you think might be helpful. This will assist us in addressing the issue and making the necessary improvements to prevent future occurrences. We value your feedback greatly and are always looking for ways to enhance our services. If there is anything specific you believe we can do to make your experience better in the future.
Posted 1 month ago
Very bad times. You need more aircoaches considering you are a coach for THE AIRPORT!!!!!!! No wonder tourism is bad here. No wonder everyone calls ireland a shithole because transportation is unreliable and lazy. Get a grip
Helpful Report
Posted 1 month ago
Thank you for taking the time to share your feedback about your experience with Aircoach. We greatly appreciate hearing from our customers and value your input. We would like to sincerely apologize for the inconvenience and disappointment you faced regarding the availability of Aircoaches. We understand that this has resulted in a negative perception of our transportation services, and we are truly sorry for any inconvenience caused. Your comment about the impact on tourism in Ireland is a concern that we take very seriously. We fully understand the importance of reliable and efficient transportation services, especially for tourists visiting our beautiful country. Rest assured, we are committed to continuously improving our services to meet customer expectations. We would be grateful if you could provide us with specific suggestions on how we can enhance our offerings and make your travel experience better. Your insights are extremely valuable to us, as we strive to provide a more reliable and enjoyable service for all our customers. Once again, we appreciate your feedback and sincerely apologize for the negative experience you had. We hope to have the opportunity to serve you better in the future and restore your faith in Aircoach. Thank you and best regards, Aircoach Customer Service Team
Posted 1 month ago
Horrendous service!! Every two hours & then it just doesn't turn up without any notice or warning . I waited at Killiney castle for 25 minutes after departure time of aircoach & still no show . Then had to get a taxi I & almost missed my flight . Just disgraceful! What are we , a third world country now!!! And just to ti add the drivers are usually incredibly rude.
Helpful Report
Posted 1 month ago
Thank you for taking the time to provide us with feedback about your recent experience with Aircoach. We sincerely appreciate your thoughts and concerns. We apologize for the inconvenience you experienced when our service did not arrive as scheduled at Killiney Castle. We understand that this caused you to nearly miss your flight, which must have been incredibly frustrating. We can assure you that this is not reflective of the level of service we strive to provide. As a company, we always aim to deliver a reliable and punctual service to our customers, and it is disheartening to hear that we fell short on this occasion. We understand that situations like these can be highly inconvenient, especially when traveling and trying to catch a flight. We have taken note of your comment regarding the demeanor of our drivers, and we will address this issue with the utmost seriousness. Our drivers are expected to provide a friendly and professional service, and any behavior falling short of this expectation is not acceptable. We genuinely appreciate you bringing these matters to our attention, as they allow us to identify areas for improvement. We would like to hear more about your experience and how we can make things better. Please feel free to share any suggestions or specific details with us, as your feedback is crucial in helping us enhance our services. Once again, we would like to apologize for any inconvenience caused, and we hope to regain your trust in the future. We value your patronage and will work diligently to ensure a more positive experience should you choose to travel with us again. Thank you. Aircoach Customer Support
Posted 1 month ago
6am bus from Cork to Dublin Airport was 40mins late arriving. Typical Monday morning traffic is not an unforeseen circumstance, this should be included in the journey time. Disappointing, i now can't trust this company for future airport transport.
Helpful Report
Posted 1 month ago
Dear reviewer,Thank you so much for taking the time to share your experience with Aircoach. We greatly appreciate your feedback and apologize for the inconvenience caused by the delay on the 6am bus from Cork to Dublin Airport. We understand that Monday morning traffic is a common occurrence and should have been anticipated when planning the journey time. We apologize for not providing you with accurate expectations in this regard. We are truly sorry that this experience has affected your trust in our company for future airport transport. We genuinely value your opinion, and we would love to hear more about how we can improve our services to meet your expectations. Please feel free to let us know any specific suggestions or areas of improvement that you believe would make a difference. We truly aim to enhance your future experiences with Aircoach. Thank you again for your feedback and for giving us the opportunity to make things better. We hope to regain your trust and provide you with a smoother and more reliable service in the future.
Posted 1 month ago
Ridiculous. Travel into the city was perfect; however coming back from Dublin the coach driver completely drove past us 6 minutes early at 11:05 when it was not due until 11:11. Waste of money, just get a regular bus. Do not recdomend.
Helpful Report
Posted 1 month ago
Customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. Pleas email info@aircoach.ie & this will certainly be investigated.
Posted 1 month ago
The bus driver wouldn’t let me put my small suitcase under the bus so I had to bring it onto the bus with me. But the shelf above the chairs were too small for me to put it above me so I had to have it at my feet. And because we were on (I’m guessing) an older model of the bussed the seats were tiny and I couldn’t sit into my seat since I had to have the bag infront of me (I’m 5’3) and the seat was too small for me. And then the temperature of the bus was insane it was easy 27° on the bus. Also there were not tray tables on the seats.
Helpful Report
Posted 2 months ago
We understand that it must have been frustrating when the bus driver didn't allow you to put your small suitcase under the bus. We're sorry that you had to keep it at your feet due to the limited space above the chairs. Additionally, we apologize for the discomfort caused by the smaller seats, especially considering your height. The temperature on the bus being excessively high and the absence of tray tables further added to your discomfort, and we're truly sorry for this. Your feedback is valuable to us, as it helps us identify areas where we can improve. We truly want to make things better for our passengers. Could you please provide us with any suggestions or ideas on how we can enhance your experience in the future? Your input will be highly appreciated. Once again, thank you for bringing these issues to our attention. We value your patronage and we hope to have the opportunity to serve you better in the future. Kind regards, Aircoach.
Posted 2 months ago
Told by an advisor I can make whatever change to booking within 24 hours, call 10 minutes after booking to be told no by another advisor, ridiculous as a weekly user of the service.
Helpful Report
Posted 2 months ago
Hello, Thank you for leaving a review. Can you please confirm exactly what you were looking to change? We will do our best to help. Kind regards, Aircoach.
Posted 2 months ago
You sent me the wrong tickets and did not reply when I complained.
Helpful Report
Posted 2 months ago
Hello, Thank you for leaving a review. We are sorry to hear this situation occurred & will do our best to help. If you can please provide more details on what has occurred in a email to info@aircoach.ie. We will do our best to help & get this investigated.
Posted 2 months ago
What a shambles for T2 Dublin airport this morning. Ended up in a taxi as was much easier. No one to advise and timetable was not clear. A queue of very confused people. As an entry to Dublin not the welcome I would have expected and not a great advert for Dublin. Recommend a taxi if more than one of you. The extra cost worth it.
Helpful Report
Posted 2 months ago
We would like to extend our sincere apologies for the inconvenience and confusion you encountered at T2 Dublin airport. We understand that a lack of guidance and unclear timetable can make the journey frustrating and less enjoyable. It certainly wasn't the kind of welcome we strive to provide to our customers. We greatly appreciate your recommendation of using a taxi if there are multiple people traveling. We understand that the extra cost may be worth it to ensure a smoother and more convenient experience. Your insight helps us to identify areas for improvement and ensures that our future customers have a better experience. As we continuously strive to enhance our services, we would love to hear more about your ideas on how we can make the Aircoach experience better for all travellers. Please feel free to share any further suggestions or concerns you have. Once again, we truly apologize for any discomfort caused, and we hope that you will give us another chance to provide you with a more positive experience in the future. Best regards, Aircoach Customer Support Team
Posted 2 months ago
Coach was cancelled due to "extreme weather conditions". I received a short email a couple of hours beforehand leaving me with no way to get to Dublin for an early morning flight. Luckily 2 other companies were able to offer a service. There has been no communication since offering me a refund or even an apology. I have used Aircoach for years but after this and the emergence of more reliable and cheaper competition I will take my business elsewhere.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to provide us with feedback on your recent experience with Aircoach. We truly appreciate your valuable input and we're truly sorry for the inconvenience caused by the cancellation of your coach due to extreme weather conditions. We understand the frustration and inconvenience caused by receiving the cancellation notification only a couple of hours before your scheduled journey, especially when you had an early morning flight to catch in Dublin. We deeply apologize for any difficulties this may have caused you. Furthermore, we apologize for the lack of communication regarding a refund or apology. This is certainly not the level of service we strive to provide to our valued customers. Your satisfaction is our priority and we want to ensure that we rectify this situation promptly. We kindly request you to provide us with your booking details or any relevant information via email or phone so that we can take immediate action to address your concerns. It is our intention to resolve this matter, offer you a refund, and regain your trust in our services. Once again, we sincerely apologize for any inconvenience caused and appreciate you bringing this matter to our attention. We value your loyalty over the years and hope to have the opportunity to make things right for you. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for your understanding and we look forward to resolving this matter to your satisfaction. Best regards, Aircoach Customer Support
Posted 2 months ago
Could not complete my booking as my mobile number was not accepted despite being in international format as requested
Helpful Report
Posted 2 months ago
Dear Jenny, thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you may have encountered during your booking process. We sincerely regret that you were unable to complete your booking due to your mobile number not being accepted, despite it being in international format as requested. We understand how frustrating this could be and we apologize for any inconvenience caused.
Posted 2 months ago
Booked on 1.25am just at the stop when it pulled out. Told I was late and bus went on time. We are 2 senior citizens after our flight was cancelled yesterday and was hoping to make that bus not to have to sit in the airport until5.55. Not the 1st time to let us down either. Can't depend on it. Used to be a great service. Not any more
Helpful Report
Posted 2 months ago
Dear reviewer,Thank you for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate your honest review and apologize for any inconvenience caused. We understand how frustrating it must have been for you and your travel companion, especially after a cancelled flight. It is regrettable that our bus departed on time just as you arrived at the stop. We apologize for the inconvenience and understand that this has not been the first time we have let you down. We deeply value your loyalty and understand that you can no longer depend on our service as you used to. Rest assured, we take your concerns seriously, and we are committed to improving our service for all our customers. We would greatly appreciate it if you could help us understand how we can make things better. Your feedback is extremely valuable to us, and we would like to ensure that such incidents do not occur in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have a chance to restore your trust in our service and provide you with a seamless experience in the future. Kind regards, The Aircoach Team
Posted 2 months ago
Purchased a flexi ticket Belfast to Derry. Found out my flight was going to be delayed so would arrive in an hour later than originally scheduled diligently called Aircoach (as I have a paid for a flex ticket) to make them aware so my seat could be re-allocated. I was told this is not possible and I could not change my ticket as "the journey had already started from Dublin and its in the terms and conditions" who in there right mind when booking a ticket from Belfast to Derry would assume this set up. Complete joke with the service standard dropping dramatically since they purchased Airporter. JOKE OF A COMPANY!
Helpful Report
Posted 2 months ago
Dear Andrew, thank you very much for taking the time to share your feedback with us regarding your experience with Aircoach. We truly appreciate your effort in letting us know about your situation, and we sincerely apologize for any inconvenience you may have faced. We understand how important it is for passengers to have flexibility and the ability to make changes to their tickets, especially when unexpected delays occur. Changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service). Best regards, Aircoach Customer Relations Team
Posted 2 months ago
I have appreciated Aircoach services in the past but had a bad experience today which makes me think I'll avoid them from now on! Trying to pay for a bus ticket at Dublin Airport Terminal 1 ticket booth, I was told by the staff that they could not accept payment from a chip and pin card. They could only accept a card that taps, not chip and pin. They claimed they didn't have a chip and pin reader. I was trying to use a business card to pay, and the business card requires a pin number for all transactions. Corporate policy for extra security. I never came across a retail point that had no chip and pin equipment, so that was bizarre and inconvenient. Sometimes banks require a pin at random too, as we all know. Then, to make things worse, the manager explained that "in the UK and Ireland" retailers don't have to offer chip and pin. Fair enough. But Dublin isn't in the UK. The UK and Ireland are two different countries - I could be wrong but I had the impression from this manager's accent that he was English. Maybe he's new to Dublin. I believe Aircoach started as an Irish company and has since been taken over by a larger UK-based conglomerate. But this seemed like unnecessary bad PR for Aircoach. Especially in a place full of tourists and business visitors to Ireland, we need them to know basic geography.
Helpful Report
Posted 2 months ago
Hello, Thank you for making us aware. We only accept contactless payments at our stand & on board. At the moment, we do not accept chip & pin transactions. Sorry for any inconvenience caused.
Posted 2 months ago
6.48am in the morning. Bus door did not open. Door stated turn clockwise to unlock so I did. A tiny red sign said in an emergency which the raging driver pointed out to me after shouting no one will get to the airport after what you done. Continued to raise his voice in front of all the passengers. I told him the sign confused me. 2nd time in years using the coach. Please change your signs or have the door open sooner because I thought I was causing the delay hence turning door clockwise. Visibility was bad as its pitch dark. It was the morning of storm ISHA too. I was blown to bits outside and could not see nor understand what the driver was signalling to me through the door. ..Sign should state please wait for driver to open door. Do NOT turn handle clockwise unless in an emergency.
Helpful Report
Posted 2 months ago
We sincerely apologize for the inconvenience you faced when the bus door did not open at 6.48am in the morning. We acknowledge that the signage regarding the door lock was confusing and we deeply regret the misunderstanding it caused. Our intention is to ensure a smooth and hassle-free journey for all passengers, and we understand that this incident must have been frustrating for you. All doors are opened by the driver & should NOT be operated by travelling passengers. Furthermore, we also understand that the visibility was poor that morning due to the storm ISHA, making it even more challenging to comprehend the driver's signals. We apologize for any additional inconvenience this may have caused.
Posted 2 months ago
Aircoach is rated 4.2 based on 17,607 reviews