Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,654 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Customer Service, got a swift response with easy to follow instructions from a very polite, patient and professional agent.”

Helpful Report

Posted 3 weeks ago

Thank you very much for your wonderful 5-star rating of Aircoach! We truly appreciate your kind feedback. It is delightful to hear that our Customer Service team was able to assist you promptly and effectively. We take pride in providing excellent service, and we are glad that our agent's politeness, patience, and professionalism stood out to you. Once again, thank you for choosing Aircoach. We sincerely hope to have the pleasure of serving you again in the future. Warm regards, The Aircoach Team

Posted 3 weeks ago

“Impossible to book a ticket from Dublin City Center to the airport on this website (the Airport is not a destination option ! Very weird!!!”

Helpful Report

Posted 3 weeks ago

,Thank you so much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and want you to know that your comments are highly valuable to us. We sincerely apologize for the inconvenience you faced while trying to book a ticket from Dublin City Centre to the airport on our website. We understand that it must have been frustrating not to find the airport listed as a destination option. Though this is most certainly an option you should see and we apologize for any confusion or inconvenience it may have caused. To ensure that this problem is rectified, we would greatly appreciate it if you could provide us with more details about your attempted booking. Specifically, could you please let us know the date and time you were trying to book your ticket? Additionally, if possible, kindly clarify the steps you took on our website to help us identify any potential glitches in our system. Please email info@aircoach.ie with the information.

Posted 3 weeks ago

“1) How can I tell which bus and bus stop applies. 2) Is there an info counter at the airport?”

Helpful Report

Posted 3 weeks ago

Hi, Timetables are available on our website which is airoach.ie and yes we have a kiosk and information desk at Dublin Airport.

Posted 3 weeks ago

“Brilliant service. Highly recommend it for families looking to get to airport. Booked it via App. Picked it up at St Stephens Green with my wife and 3 kids. Driver was lovely and helped us put luggage and pram under the bus. Took about 20 minutes to get to Airport. Dropped us right outside Terminal. Bus driver helped take out all our luggage and pram.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your 5-star rating of Aircoach and for sharing your wonderful experience with us. We truly appreciate your kind words and are thrilled to hear that our service exceeded your expectations. It's great to know that you found our service brilliant and highly recommend it for families traveling to the airport. We're glad that booking through our App was convenient for you and that you and your family had a smooth experience starting from St Stephens Green. We're delighted to hear that the driver was lovely and provided you with assistance in putting your luggage and pram under the bus. We always strive to provide a helpful and welcoming environment for our passengers. It's fantastic to hear that it only took about 20 minutes to reach the airport and that the driver dropped you right outside the terminal. Your satisfaction is our top priority. Once again, thank you for your kind words and for choosing Aircoach. We truly appreciate your recommendation and look forward to serving you and your family again in the future. Safe travels! Warm regards,

Posted 3 weeks ago

“Card machine not working so standing on side of road waiting for another bus after running for cash. Asked driver could we pay online while on bus but not option. Unhelpful. Please have an option for when your tech fails.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into our services. Firstly, we would like to sincerely apologize for the inconvenience you faced with our card machine malfunctioning. We understand how frustrating it must have been to have to stand on the side of the road, waiting for another bus after running to find cash. This is definitely not the kind of experience we want our customers to have. We also regret that our driver was unable to offer an option for online payment while on the bus. We understand how important it is to have alternative payment methods available when our technology fails. Rest assured, we take your feedback seriously and will work to improve our services accordingly. In order to prevent such situations in the future, we would greatly appreciate any suggestions you may have on how we can make our services better. Your input is invaluable in helping us provide a seamless and efficient travel experience for all our customers. Once again, thank you for bringing these issues to our attention. We apologize for any inconvenience caused and assure you that we will strive to offer a better service in the future. Warm regards, Aircoach Customer Support

Posted 3 weeks ago

“The only good bus in Ireland”

Helpful Report

Posted 3 weeks ago

Dear Conor, Thank you so much for your amazing 5-star rating of Aircoach! We appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. It's customers like you that make our job so rewarding. We completely agree with your sentiment that Aircoach is "The only good bus in Ireland." We strive to provide top-notch service and make each journey comfortable, efficient, and enjoyable for our valued passengers, just like you. Once again, thank you for choosing Aircoach and for taking the time to share your positive feedback. We look forward to welcoming you on board again soon!

Posted 3 weeks ago

“Lost property system is not acceptable for those who live in areas of Ireland that are not Dublin …. Very easy to give property to drivers under the proviso that they have no responsibility for the items… but flat refusal to do so, so to collect lost property you must travel to Dublin …. Unacceptable”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your input and apologize for any inconvenience you encountered with our lost property system. We understand that the current system may not be convenient for individuals residing outside of Dublin. We truly value your suggestions on how we can improve our services and make the lost property collection process easier for customers residing in other areas of Ireland. We would be grateful if you could provide us with any specific ideas or recommendations that could help us enhance our system and ensure a more convenient experience for all passengers. Once again, we apologize for any frustration you may have experienced, and we thank you for making us aware of this issue. Your feedback is invaluable as we continuously strive to improve our services. Best regards, Aircoach Customer Support

Posted 3 weeks ago

“At 4.50 on Wednesday afternoon we boarded the coach at Dublin airport to go to Belfast. The driver was reckless in both his overtaking manoeuvres and distance behind other vehicles. He has no idea on safe braking distances. I had the most frightening experience. On leaving the vehicle in Belfast I told him how dangerous I thought his driving was. I have a great many years driving experience and was police qualified.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We greatly appreciate your valuable input and apologize for the unfortunate events that occurred during your journey. We deeply regret any inconvenience caused by the driver's reckless overtaking manoeuvres and lack of consideration for safe braking distances. Your safety and comfort are of utmost importance to us, and we sincerely apologize for the frightful experience you had. We would like to assure you that we take this matter seriously and will investigate the incident thoroughly. To further understand your concerns and improve our service, we kindly ask if you could provide more details on the specific issues you encountered. Please email as at info@aircoach.ie with the relevant information so we could investigate this. Best regards, The Aircoach Team

Posted 3 weeks ago

“Martin driving bus and he gave the best discussion of route, safety and behaviour on bus. Bus beautiful with WiFi and non stop to Dublin. Excellent service as usual but bus driver deserves 10/10 for his attitude and attention to detail.”

Helpful Report

Posted 4 weeks ago

Dear Phyl,Thank you so much for your amazing 5-star rating of Aircoach! We truly appreciate your continued loyalty as our valued customer. We are delighted to hear that you had such a fantastic experience with us, and we couldn't be happier to know that our service met your expectations. We will definitely pass on your kind words to Martin, our dedicated bus driver. It's wonderful to hear that Martin provided you with the best discussion on route, safety, and behavior on the bus. His attitude and attention to detail truly deserve a perfect score of 10/10! We take great pride in providing a beautiful bus equipped with WiFi and non-stop service to Dublin. It's reviews like yours that inspire us to constantly improve and deliver excellent service to our passengers. Once again, thank you for choosing Aircoach and for being a loyal customer. We look forward to welcoming you onboard again in the near future! Best regards, Aircoach.

Posted 4 weeks ago

“The time on my ticket booking does not match the timetable given at the bus stop. They’re 20 minutes apart from each other.”

Helpful Report

Posted 4 weeks ago

Please ensure the correct day is selected at the top of the timetable, as they can vary depending on the day.

Posted 4 weeks ago

“Took the 11am bus to Dublin Airport from Cork today. Had an exceptionally rude driver which dampened the trip. The bus was clean and comfortable.”

Helpful Report

Posted 4 weeks ago

hi can you send me your booking details and more information to info@aircoach.ie so we can investigate please

Posted 4 weeks ago

“Absolute terrible services. Bus is definitely cancelled and they didn’t even announce it online to let everyone know. Lost my flight because of this. Would not recommend at all.”

Helpful Report

Posted 4 weeks ago

Thank you sincerely for taking the time to share your experience with Aircoach. We truly appreciate your feedback and we apologize for the inconvenience caused by the cancellation of the bus without prior online notification. We understand how important it is for our passengers to be updated and we deeply regret the impact this had on your flight. It is disheartening to hear that you had an absolute terrible experience, and we want to assure you that we are committed to improving our services. Your feedback is invaluable to us, and we would greatly appreciate any specific suggestions or ideas you may have on how we can make things better. We genuinely want to address the issues you faced and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We truly apologize for the inconvenience caused and hope that you will give us another chance to provide you with the service you deserve.

Posted 4 weeks ago

“Booked overnight bus 2 weeks in advance. Departure time changed 10 days prior to departure to accommodate a new stop. Ok no problem. Then receive an email cancelling the service altogether 5 days prior to departure leaving me having to book a very expensive hotel room at the airport. This was due to the "unforeseen circumstance" that is the clock change. Yes. The clock changing that happens every year and, according to their staff "causes scheduling issues every year". Well how about you don't making it bookable at all? Very poor customer service and I dare say this will be my last time travelling with this company.”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We sincerely appreciate your honesty and apologize for the inconvenience caused. We understand that the change in departure time, as well as the subsequent cancellation of the service, due to the clock change was frustrating for you. We completely acknowledge our responsibility in not effectively managing this situation, and we apologize for any inconvenience caused, especially regarding your unexpected expenses. Your suggestion to avoid making bookings during the time of the clock change is duly noted. We will definitely take this into consideration and work towards improving our scheduling system to avoid similar issues in the future. We genuinely value your relationship with us as a customer, and we want to ensure that your next experience with Aircoach is a positive one. We would appreciate it if you could share any further insights or suggestions on how we can improve our customer service and overall experience. Once again, we are truly sorry for the inconvenience caused, and we hope to have an opportunity to regain your trust in the future. Please do not hesitate to reach out to us if there is anything else we can assist you with. Thank you for choosing Aircoach.

Posted 4 weeks ago

“We wanted to travel to Dublin Airport at 8.40. but as there was no bus at that time we booked 7.40. which gave us three hours at the airport instead of the planned two. Shortly after booking the timetable was changed to7.10. putting another half hour onto our time at the airport. Travelling with a child a very early start and no possibilty to cancel and look for better transport A very poor service and not one I`ll be recommending.”

Helpful Report

Posted 4 weeks ago

hi thank you for contacting Aircoach we are very sorry to hear of your experience the time change on this route was due to our expansion of this route.. we apologise for the inconvenience caused by this.

Posted 4 weeks ago

“3 services in a row cancelled without notice or explanation from 12:50am to 3am in Dublin, left stranded. Untrustworthy company. Travel with any other company to avoid a terrible experience.”

Helpful Report

Posted 1 month ago

hi we are sorry to hear this can you send me your booking reference number and some more details so i can investigate this please

Posted 1 month ago

“Timetable only gives up to Dec 2024 I need to see if there is a difference in May 2024”

Helpful Report

Posted 1 month ago

Dear Customer. thank you for taking the time to provide us with your feedback. To better understand your concern, could you kindly provide more details about the specific differences you are expecting between May 2024 and December 2024? Your input will help us ensure we are meeting our customers' needs and expectations accurately. You could email as in at info@aircoach.ie Best regards, Aircoach Customer Support

Posted 1 month ago

“DO NIT USE THIS SERVICE ITS A SCAM!They drip you off in Dublin and they promise to bring you back and they don’t and the phone numbers work!!! Got a return and no return offered. Waited any fake bus stop neve came paid £40 for Uber and tried to ring but all numbers are fake!!! Disgusting company dot fall for it.”

Helpful Report

Posted 1 month ago

Dear Ian,Thank you for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and it is through valuable feedback like yours that we are able to identify areas for improvement. We sincerely apologize for the inconvenience you faced during your journey. It is certainly not our intention to disappoint our customers, and we deeply regret that you were let down by our service. We understand how frustrating it must have been for you to not receive the return service as promised and the difficulty you encountered while trying to contact us. Please accept our sincerest apologies for any inconvenience caused. We want to assure you that we take your concerns seriously and we are committed to rectifying this situation. In order to ensure that this does not happen again, we kindly request that you provide us with further details regarding your experience, such as the specific date, time, and location of the incident. Your feedback is extremely important to us, Ian. We would greatly appreciate if you could let us know how we can make things better and regain your trust. Our team is dedicated to resolving these issues promptly and preventing similar occurrences in the future. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to restore your faith in our services and provide you with a more positive experience in the future. Warm regards, Aircoach Customer Service Team

Posted 1 month ago

“The bus was over 45 minutes late. The pick up location was changed and the bus driver wasn’t aware of it. The driver stopped off at the original location, sold tickets and when we flagged the bus down at the new pickup location he didn’t want to let people on because he stopped at the original location (where he shouldn’t of) and sold extra tickets.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We greatly appreciate your input and want to sincerely apologize for the inconveniences you encountered during your journey. We are truly sorry for the delay in service, especially the bus being over 45 minutes late. We understand that this can be frustrating and we apologize for any inconvenience caused. We also apologize for the confusion regarding the pick-up location change, and for the driver's lack of awareness about it. We truly value your feedback and would love to hear from you on how we can make things better. Your suggestions and insights are invaluable to us, as we are always striving to improve our services and ensure the best possible experience for our customers. Once again, we thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience you experienced. We hope to have the opportunity to make it up to you in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“703 coach and route is fine but with a 2 hour window between services I'm often better off taking the 4 and the 16 OR the Dart and the 41. We need to open these routes to competition.”

Helpful Report

Posted 1 month ago

Dear Paul,Thank you so much for taking the time to share your feedback about Aircoach. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience with us. At Aircoach, we strive to provide excellent service and ensure customer happiness. It's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and we are always looking for ways to improve and exceed our customers' needs. We would like to extend an invitation for you to reach out to us anytime if you have any further questions or if there's anything we can assist you with. Our friendly team is here to help make your future journeys even more enjoyable and hassle-free. Once again, thank you for choosing Aircoach. We look forward to serving you again soon!

Posted 4 weeks ago

“We had a piece of luggage, seemingly stolen, from the cabin underneath the bus en route to Cork to Dublin Airport. Graham from the ticket booth/kiosk at the airport was incredibly kind, patient and helpful. Obviously it was a terrible experience but Graham really helped us out with a calm and kind manner and we’re both incredibly appreciate of him. This is more so a review for his superiors to see as a review for future customers. Despite the bump in the road, I would use this company again because of Graham’s service and sympathy.”

Helpful Report

Posted 1 month ago

Dear Bradley,Thank you so much for the fantastic 5-star rating you gave Aircoach! We truly appreciate your kind words and recommendation. We are sorry to hear about the unfortunate incident with your luggage during your journey from Cork to Dublin Airport. However, we are delighted to hear that Graham from our ticket booth at the airport provided you with exceptional assistance. It's truly heart-warming to know that his kindness made a positive difference during such a difficult situation. Your feedback is invaluable to us, and we will make sure to pass on your thoughts to Graham's superiors. We want to ensure that future customers benefit from the same outstanding service and sympathy that you experienced. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future. Best regards,

Posted 1 month ago

Aircoach is rated 4.2 based on 17,654 reviews