Aircoach Reviews

4.2 Rating 17,607 Reviews
78 %
of reviewers recommend Aircoach
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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023
Anonymous
Aircoach 5 star review on 4th September 2023
Scott S
Aircoach 5 star review on 4th September 2023
Kevin D
Aircoach 5 star review on 4th September 2023
Kevin D
Aircoach 5 star review on 15th August 2023
Mr Bruno P
Aircoach 5 star review on 15th August 2023
Mr Bruno P
Aircoach 5 star review on 10th July 2023
Myco G
48
Anonymous
Anonymous  // 01/01/2019
On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.
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Posted 4 months ago
Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.
Posted 4 months ago
At 4.50 on Wednesday afternoon we boarded the coach at Dublin airport to go to Belfast. The driver was reckless in both his overtaking manoeuvres and distance behind other vehicles. He has no idea on safe braking distances. I had the most frightening experience. On leaving the vehicle in Belfast I told him how dangerous I thought his driving was. I have a great many years driving experience and was police qualified.
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Posted 4 hours ago
Martin driving bus and he gave the best discussion of route, safety and behaviour on bus. Bus beautiful with WiFi and non stop to Dublin. Excellent service as usual but bus driver deserves 10/10 for his attitude and attention to detail.
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Posted 1 day ago
Dear Phyl,Thank you so much for your amazing 5-star rating of Aircoach! We truly appreciate your continued loyalty as our valued customer. We are delighted to hear that you had such a fantastic experience with us, and we couldn't be happier to know that our service met your expectations. We will definitely pass on your kind words to Martin, our dedicated bus driver. It's wonderful to hear that Martin provided you with the best discussion on route, safety, and behavior on the bus. His attitude and attention to detail truly deserve a perfect score of 10/10! We take great pride in providing a beautiful bus equipped with WiFi and non-stop service to Dublin. It's reviews like yours that inspire us to constantly improve and deliver excellent service to our passengers. Once again, thank you for choosing Aircoach and for being a loyal customer. We look forward to welcoming you onboard again in the near future! Best regards, Aircoach.
Posted 23 hours ago
The time on my ticket booking does not match the timetable given at the bus stop. They’re 20 minutes apart from each other.
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Posted 1 day ago
Please ensure the correct day is selected at the top of the timetable, as they can vary depending on the day.
Posted 1 day ago
Took the 11am bus to Dublin Airport from Cork today. Had an exceptionally rude driver which dampened the trip. The bus was clean and comfortable.
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Posted 2 days ago
hi can you send me your booking details and more information to info@aircoach.ie so we can investigate please
Posted 1 day ago
Absolute terrible services. Bus is definitely cancelled and they didn’t even announce it online to let everyone know. Lost my flight because of this. Would not recommend at all.
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Posted 2 days ago
Thank you sincerely for taking the time to share your experience with Aircoach. We truly appreciate your feedback and we apologize for the inconvenience caused by the cancellation of the bus without prior online notification. We understand how important it is for our passengers to be updated and we deeply regret the impact this had on your flight. It is disheartening to hear that you had an absolute terrible experience, and we want to assure you that we are committed to improving our services. Your feedback is invaluable to us, and we would greatly appreciate any specific suggestions or ideas you may have on how we can make things better. We genuinely want to address the issues you faced and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We truly apologize for the inconvenience caused and hope that you will give us another chance to provide you with the service you deserve.
Posted 1 day ago
Booked overnight bus 2 weeks in advance. Departure time changed 10 days prior to departure to accommodate a new stop. Ok no problem. Then receive an email cancelling the service altogether 5 days prior to departure leaving me having to book a very expensive hotel room at the airport. This was due to the "unforeseen circumstance" that is the clock change. Yes. The clock changing that happens every year and, according to their staff "causes scheduling issues every year". Well how about you don't making it bookable at all? Very poor customer service and I dare say this will be my last time travelling with this company.
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Posted 2 days ago
Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We sincerely appreciate your honesty and apologize for the inconvenience caused. We understand that the change in departure time, as well as the subsequent cancellation of the service, due to the clock change was frustrating for you. We completely acknowledge our responsibility in not effectively managing this situation, and we apologize for any inconvenience caused, especially regarding your unexpected expenses. Your suggestion to avoid making bookings during the time of the clock change is duly noted. We will definitely take this into consideration and work towards improving our scheduling system to avoid similar issues in the future. We genuinely value your relationship with us as a customer, and we want to ensure that your next experience with Aircoach is a positive one. We would appreciate it if you could share any further insights or suggestions on how we can improve our customer service and overall experience. Once again, we are truly sorry for the inconvenience caused, and we hope to have an opportunity to regain your trust in the future. Please do not hesitate to reach out to us if there is anything else we can assist you with. Thank you for choosing Aircoach.
Posted 1 day ago
We wanted to travel to Dublin Airport at 8.40. but as there was no bus at that time we booked 7.40. which gave us three hours at the airport instead of the planned two. Shortly after booking the timetable was changed to7.10. putting another half hour onto our time at the airport. Travelling with a child a very early start and no possibilty to cancel and look for better transport A very poor service and not one I`ll be recommending.
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Posted 3 days ago
hi thank you for contacting Aircoach we are very sorry to hear of your experience the time change on this route was due to our expansion of this route.. we apologise for the inconvenience caused by this.
Posted 3 days ago
3 services in a row cancelled without notice or explanation from 12:50am to 3am in Dublin, left stranded. Untrustworthy company. Travel with any other company to avoid a terrible experience.
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Posted 4 days ago
hi we are sorry to hear this can you send me your booking reference number and some more details so i can investigate this please
Posted 4 days ago
Timetable only gives up to Dec 2024 I need to see if there is a difference in May 2024
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Posted 4 days ago
Dear Customer. thank you for taking the time to provide us with your feedback. To better understand your concern, could you kindly provide more details about the specific differences you are expecting between May 2024 and December 2024? Your input will help us ensure we are meeting our customers' needs and expectations accurately. You could email as in at info@aircoach.ie Best regards, Aircoach Customer Support
Posted 4 days ago
DO NIT USE THIS SERVICE ITS A SCAM!They drip you off in Dublin and they promise to bring you back and they don’t and the phone numbers work!!! Got a return and no return offered. Waited any fake bus stop neve came paid £40 for Uber and tried to ring but all numbers are fake!!! Disgusting company dot fall for it.
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Posted 5 days ago
Dear Ian,Thank you for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and it is through valuable feedback like yours that we are able to identify areas for improvement. We sincerely apologize for the inconvenience you faced during your journey. It is certainly not our intention to disappoint our customers, and we deeply regret that you were let down by our service. We understand how frustrating it must have been for you to not receive the return service as promised and the difficulty you encountered while trying to contact us. Please accept our sincerest apologies for any inconvenience caused. We want to assure you that we take your concerns seriously and we are committed to rectifying this situation. In order to ensure that this does not happen again, we kindly request that you provide us with further details regarding your experience, such as the specific date, time, and location of the incident. Your feedback is extremely important to us, Ian. We would greatly appreciate if you could let us know how we can make things better and regain your trust. Our team is dedicated to resolving these issues promptly and preventing similar occurrences in the future. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to restore your faith in our services and provide you with a more positive experience in the future. Warm regards, Aircoach Customer Service Team
Posted 4 days ago
The bus was over 45 minutes late. The pick up location was changed and the bus driver wasn’t aware of it. The driver stopped off at the original location, sold tickets and when we flagged the bus down at the new pickup location he didn’t want to let people on because he stopped at the original location (where he shouldn’t of) and sold extra tickets.
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Posted 5 days ago
Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We greatly appreciate your input and want to sincerely apologize for the inconveniences you encountered during your journey. We are truly sorry for the delay in service, especially the bus being over 45 minutes late. We understand that this can be frustrating and we apologize for any inconvenience caused. We also apologize for the confusion regarding the pick-up location change, and for the driver's lack of awareness about it. We truly value your feedback and would love to hear from you on how we can make things better. Your suggestions and insights are invaluable to us, as we are always striving to improve our services and ensure the best possible experience for our customers. Once again, we thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience you experienced. We hope to have the opportunity to make it up to you in the future. Warm regards, Aircoach Customer Support
Posted 5 days ago
703 coach and route is fine but with a 2 hour window between services I'm often better off taking the 4 and the 16 OR the Dart and the 41. We need to open these routes to competition.
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Posted 5 days ago
Dear Paul,Thank you so much for taking the time to share your feedback about Aircoach. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience with us. At Aircoach, we strive to provide excellent service and ensure customer happiness. It's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and we are always looking for ways to improve and exceed our customers' needs. We would like to extend an invitation for you to reach out to us anytime if you have any further questions or if there's anything we can assist you with. Our friendly team is here to help make your future journeys even more enjoyable and hassle-free. Once again, thank you for choosing Aircoach. We look forward to serving you again soon!
Posted 1 day ago
We had a piece of luggage, seemingly stolen, from the cabin underneath the bus en route to Cork to Dublin Airport. Graham from the ticket booth/kiosk at the airport was incredibly kind, patient and helpful. Obviously it was a terrible experience but Graham really helped us out with a calm and kind manner and we’re both incredibly appreciate of him. This is more so a review for his superiors to see as a review for future customers. Despite the bump in the road, I would use this company again because of Graham’s service and sympathy.
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Posted 6 days ago
Dear Bradley,Thank you so much for the fantastic 5-star rating you gave Aircoach! We truly appreciate your kind words and recommendation. We are sorry to hear about the unfortunate incident with your luggage during your journey from Cork to Dublin Airport. However, we are delighted to hear that Graham from our ticket booth at the airport provided you with exceptional assistance. It's truly heart-warming to know that his kindness made a positive difference during such a difficult situation. Your feedback is invaluable to us, and we will make sure to pass on your thoughts to Graham's superiors. We want to ensure that future customers benefit from the same outstanding service and sympathy that you experienced. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future. Best regards,
Posted 5 days ago
I was unable to bring up the option to travel from Athlone B&Q to Dublin airport
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Posted 6 days ago
Dear Joseph, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your willingness to share your thoughts and concerns with us. Our Galway to Dublin route 706 and 706x will no longer operate from the 8th of April 2024. Warm regards
Posted 5 days ago
I booked an Aircoach ticket for 07.56 departure from Donnybrook. The bus departed at 07.53 ie 3 mins. early - they said so themselves - so that I missed it. They then wouldn’t return my emails or calls. Very poor service & then very poor follow up customer service.
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Posted 6 days ago
Dear Andrew, Thank you for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you faced. As on your ticket we ask to please be at your stop 10 minutes before departure. Best regards, Aircoach Customer Service Team
Posted 5 days ago
Got the 6am Aircoach from Cork, to Dublin , it never mentioned on the ticket that the bus went via Dublin City Center. Which services go direct from Cork to Dublin Airport. Thanks in advance
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Posted 1 week ago
Dear Kathryn, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your effort in letting us know about the issues you encountered during your journey. To address your concern regarding services that go directly from Cork to Dublin Airport, all the details about routes and timetable are available on our website Aircoach.ie.
Posted 6 days ago
The guy was driving too fast and playing loud rock music at a very uncomfortable volume at 20.03 at night. Terrible after a long day of work . Couldn’t relax .
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Posted 1 week ago
Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We genuinely appreciate your valuable input and apologise for any discomfort caused during your journey. In order to further improve our services, we would greatly appreciate if you could provide us with any additional information about your experience. This will aid us in understanding how we can better meet the expectations of our valued passengers like yourself. Once again, we are truly sorry for the inconvenience caused, and assure you that we will take the necessary steps to address this matter. We look forward to the opportunity of serving you better in the future.
Posted 6 days ago
Stay away from this company
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Posted 1 week ago
We understand that there were some issues with our service, and we want to assure you that we take your concerns seriously. In order to improve, we would greatly appreciate it if you could provide us with more details about the specific issues you faced. This information will help us identify areas that need attention and work towards making necessary improvements. Once again, we sincerely apologize for any discomfort caused and thank you for bringing this matter to our attention. We value your feedback as it enables us to provide a better experience for all our customers. If there is anything else you would like to discuss or if you have any further suggestions, please do not hesitate to reach out to us. We are here to listen and make things right. Thank you for choosing Aircoach and giving us the opportunity to serve you better. Warm Regards, Aircoach Team
Posted 1 week ago
I booked Aircoach from Belfast to Dublin. A few days after I booked they changed thew time to 30 minutes before. I contacted them to get a refund as not the time I booked it for, I could get another bus service to leave me at the time I wanted at airport. Aircoach email support wasted my time back and forth and in the end said the tickets were non-refundable. I will contact Trading Standards to resolve this issue as they broke the contact by changing the time. Avoid this company due to shocking customer service.
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Posted 1 week ago
We would like to offer our sincere apologies for the inconvenience caused by the change in the scheduled time of your journey. We understand how frustrating it must have been for you to have your plans disrupted in such a way. We recognize that this is not the level of service we strive to provide our customers with. Regarding your request for a refund, we apologize for any confusion and frustration caused during your exchange with our email support. It is regrettable that we were unable to meet your expectations in this matter. We will review our communication process to ensure a smoother and more effective resolution for future cases. We value customers like you who bring such concerns to our attention, as it allows us to identify areas where we can improve. In order to make things right, we would appreciate it if you could provide us with further details regarding the issues you faced and any suggestions you may have on how we can enhance our customer service. Once again, we apologize for any inconvenience caused and assure you that we take your feedback seriously. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing Aircoach, and we look forward to hearing from you soon. Best regards, Aircoach Customer Support
Posted 1 week ago
Still no refund after cancelled service leaving me late fir a flight. Small claims court as the previous complainant suggested. One of many.
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Posted 1 week ago
Hello, As you have previously been advised, refunds can take up to 3-10 working days.
Posted 1 week ago
Aircoach is rated 4.2 based on 17,607 reviews