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Aircoach Reviews

4.2 Rating 17,654 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

Helpful Report

Posted 5 months ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 4 months ago

“It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

Posted 3 hours ago

“Alex (aircoach 700) was an excellent driver, very nice and helpful. Thanks a mill!”

Posted 19 hours ago

“There should be a student acknowledgment for 14 to 18 year olds. Have to purchase a full adult fare - not fair!”

Posted 2 days ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable insights and have carefully noted your concerns. We sincerely apologize for any inconvenience caused by the lack of a student acknowledgment for 14 to 18 year olds. We understand that it may seem unfair to have to purchase a full adult fare in such cases. Your thoughts are important to us, and we are eager to improve our services to meet your expectations. Could you kindly provide us with some suggestions on how we can make things better? We highly value your opinion and would like to ensure that our services are more inclusive and fair for all passengers, especially students within the 14 to 18-year-old age group. Once again, thank you for reaching out and bringing this matter to our attention. We look forward to hearing from you and hope for the opportunity to enhance your experience with Aircoach in the future. Kind regards. Aircoach customer service team.

Posted 1 day ago

“When visiting Dublin again after 8 years with my family of four we purchased tickets with return from Dublin airport. The trip to city centre on thursday 18 April went excellent. When returning on Monday 22 April to airport from Dublin city centre, the busses first came with delay and all of them refused to let us onboard since we have not an "online reservation" and they expected to be full, hence not allowing us to join. After getting refused twice we jumped on Dublin bus no 16 that took us to airport without any problems and to a significant lower price (well... very expensive since we have a return ticket that is not used). We managed to arrive at boarding just before they closed the airplane doors. Never Aircoach again, next time we do Dublin Bus!”

Posted 2 days ago

Dear Henrik, Thank you for taking the time to provide your feedback about your experience with Aircoach. We truly appreciate it. We would like to sincerely apologise for the inconvenience you faced during your return journey from Dublin city centre to the airport on Monday, 22 April. We recommend booking online to reserve the seat at the more convenient time to avoid disappointment. Once again, thank you for reaching out to us with your feedback. We hope to have the opportunity to serve you better in the future.

Posted 2 days ago

“Your driver has refused to open the coach door to let myself and my daughter on. He pulled away and raised his hand. What a dreadful service.”

Posted 2 days ago

Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We truly appreciate your valuable insights, as they allow us to continually improve our services. We would like to apologise for the bad experience you described. We understand how frustrating this must have been for you and your daughter. In order to address this issue and make necessary improvements, we would greatly appreciate it if you could kindly share further details of the incident via email at info@aircoach.ie. Your input is incredibly important to us, as it allows us to take appropriate actions and ensure that such situations do not happen again in the future. Once again, thank you for your feedback and for bringing this matter to our attention. We truly value your support and apologise for any inconvenience caused. We look forward to your response and the opportunity to make things right.

Posted 2 days ago

“Driver got to pickup spot 10 mins late and got to the airport 20 mins late. He also didn't seem to know how to drive to the airport and switched lane last second. Not worth the money.(Ucd to Dublin airport T1)”

Posted 3 days ago

Thank you for taking the time to provide us with your feedback. We sincerely apologise for the inconvenience you experienced with the delay and the driving concerns during your trip from UCD to Dublin Airport T1. We strive to ensure timely and safe transportation for all our passengers, but sometimes events outsides our control, such as traffic, can delay our services. We hope you will give us another opportunity to provide you with the quality service you expect and deserve.

Posted 3 days ago

“Great service, very punctual and quite realisable, honestly other public transport services are frustrating but I’ve never come across a bad service from this company.”

Posted 3 days ago

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you've consistently had good experiences with our service and find it reliable and punctual. We strive to maintain this standard and appreciate your recognition. Looking forward to serving you again soon!

Posted 3 days ago

“On time and professionally run service….though coach was freezing inside!”

Posted 4 days ago

Thank you for sharing your feedback with us. We're glad to hear that our service was timely and professional. However, we apologise for the discomfort you experienced due to the temperature inside the coach. We'll look into this issue to ensure our coaches maintain a more comfortable environment. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Posted 3 days ago

“Martin was very friendly and accommodating. You never get this from bus drivers usually! (Dublin airport to Belfast)”

Posted 6 days ago

Thank you so much for your outstanding 5-star rating! We greatly appreciate your kind words about Aircoach. We are thrilled to hear that you had a fantastic experience with us and that Martin was able to make your journey from Dublin airport to Belfast a pleasant one. We pride ourselves on providing exceptional customer service, and it warms our hearts to know that Martin's friendliness and accommodation made a positive impact on your journey. At Aircoach, we strive to go above and beyond to ensure our passengers have a comfortable and enjoyable trip. Your feedback is truly encouraging and motivates us to continue providing top-notch service to all our valued customers. Thank you once again for choosing Aircoach, and we look forward to serving you the next time you travel with us. Best regards, Aircoach

Posted 6 days ago

“Just want to compliment your agent Laura on her excellent customer service. My flight was delayed by 3 hours and I had no way of changing booking to a later time due to limited internet access on board plane, I have Laura all my details and she was able to change my booking to a later bus , great service highly recommended, 5 ✨”

Posted 6 days ago

Dear valued customer, thank you so much for your incredible 5-star rating of Aircoach! We really appreciate your support and are thrilled to hear about your positive experience. We also want to express our sincere gratitude for taking the time to leave such a kind and detailed review. Your words truly mean a lot to us, and it's wonderful to know that you were impressed with our agent Laura's exceptional customer service. We understand that flight delays can be incredibly frustrating, and we're delighted to hear that Laura was able to assist you in changing your booking to a later bus. We have passed on your compliments to her, and she appreciates your recognition of her efforts. Once again, thank you for highly recommending our service. We strive to provide the best travel experience possible, and your feedback encourages us to keep delivering excellence. We hope to have the pleasure of serving you again in the future! Warm regards, The Aircoach Team

Posted 6 days ago

“As nice as most drivers are I’ve no idea why vaping outside the bus door when boarding - Belfast or Dublin is ok. No anti smoking or vaping or would deny drivers a rest or break but the vaping while engaging with customers is common place. I’ve had active smoke in my face ! It’s not intentional but totally acceptable. Also blasting radio or dance music especially on late buses ? Customers have no choice but to listen to it no matter where they choose to sit.”

Posted 6 days ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your comments and suggestions. We are delighted to hear that you found our service prompt and reliable. Providing a seamless and efficient travel experience is one of our top priorities, and it's fantastic to see that we have met your expectations in this regard. We understand the importance of customer satisfaction and continuously strive to improve our services. Your kind words serve as a great motivation for our entire team. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help and ensure that your future journeys with Aircoach are even more enjoyable. Once again, thank you for choosing Aircoach and for sharing your valuable feedback. Warm regards, Aircoach Customer Support

Posted 6 days ago

“Great experience! Missed the pre-booked bus because of flight delay but the person on terminal 1 of dublin airport helped really well with subsequent bus. Thank you!”

Posted 1 week ago

Thank you so much for your fantastic 5-star rating of Aircoach! We really appreciate your kind words and we're thrilled to hear that you had a great experience with us. We're sorry to hear about the flight delay that caused you to miss your pre-booked bus, but we're delighted to know that our staff member at Terminal 1 of Dublin Airport was able to assist you effectively in arranging an alternative bus. We always strive to provide excellent customer service, and it's fantastic to hear that our team member was able to help you out. Once again, thank you for choosing Aircoach. We hope to have the pleasure of serving you again in the future! Warm regards, The Aircoach Team

Posted 6 days ago

“Just want to say I met your driver in Dublin Antonio today. He was the most exceptional kind helpful driver and customer service person I have ever had in my 40 years. He not only helped he made sure all my needs were met. Please give him a pay increase and put his face to your company marketing. A amazing man!! Ye are very lucky he works for your company and another company dont take him from ye!!!!”

Posted 1 week ago

Dear Gary, thank you so much for giving Aircoach a 5-star rating! We truly value your feedback and appreciate you taking the time to share your positive experience with us. We are especially grateful for your mentioning of our driver, Antonio. We are thrilled to hear that he provided exceptional service and went above and beyond to ensure your needs were met. Antonio embodies the values we strive for at Aircoach, and your kind words truly mean a lot to us. Rest assured, we will pass along your message to our management team to recognize Antonio's outstanding efforts. Your suggestion regarding featuring him in our marketing materials is excellent, and we will definitely consider it. Thank you once again for your support and for being a valued customer. We are very fortunate to have Antonio as part of our team, and we hope to serve you again in the future. Best regards, Aircoach

Posted 6 days ago

“It makes my journey easy, fast and comfortable.”

Posted 1 week ago

Thank you so much for leaving us a fantastic 5-star rating! We greatly appreciate your kind feedback and support. It's wonderful to hear that Aircoach has made your journey easy, fast, and comfortable. We are dedicated to providing the best possible service to our valued passengers, and your satisfaction is our top priority. Once again, thank you for choosing Aircoach and taking the time to share your positive experience. We look forward to serving you again in the future! Best regards, Aircoach

Posted 6 days ago

“Time table every 2hrs from Belfast is a joke”

Posted 1 week ago

Dear Martin, thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and apologize for any inconvenience that occurred during your journey. We understand your frustration with the time table of our service only running every 2 hours from Belfast. We strive to offer a convenient and reliable transportation option for our passengers, and we sincerely apologize if this did not meet your expectations. Our main priority is to continuously improve our services based on customer feedback. We would be grateful if you could provide us with further details on how we can enhance our time table to better suit your needs. Your suggestions will assist us in making the necessary changes to ensure a more efficient and pleasant travel experience. Once again, we sincerely appreciate your feedback, as it helps us to identify areas for improvement. We look forward to your response and the opportunity to serve you better in the future. Best regards, Aircoach Team

Posted 6 days ago

“Data wasn't updated for the Transport for Ireland site. 706 still appears as an active service, so I'm left stranded, will miss my train connection in maynooth. Please update your info about your services.”

Posted 1 week ago

Thank you so much for taking the time to provide us with feedback on your recent experience with Aircoach. We deeply appreciate customers like you who take a moment to let us know about their journeys. We have announced this on all our social media platforms and all our customers that were booked in upcoming services were notified of this. The service is also not on our website anymore www.aircoach.ie. We apologise for the inconvenience. Best regards, Aircoach Customer Support Team.

Posted 1 week ago

“The driver not helpful to passengers on destinations. And the music too loud. Don't want a nightclub experience on the bus.”

Posted 1 week ago

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your thoughts on our services. We apologize for the issues you encountered during your journey with Aircoach. It is disappointing to hear that the driver was not as helpful as expected in assisting passengers with their destinations. We also understand your concern regarding the loud music on the bus. We completely agree that our passengers should not have to experience a nightclub atmosphere while traveling. We will take your feedback into consideration and work towards creating a more comfortable and peaceful environment on our buses. To improve our services further, we kindly request your suggestions on how we can make things better. Your insights are valuable to us, and we want to ensure that our passengers have a pleasant and enjoyable experience with Aircoach. Please email your concerns with relevant details to info@aircoach.ie so we could investigate this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and implementing changes that will enhance your future journeys with us. Thank you for choosing Aircoach. Best regards, Aircoach Team

Posted 1 week ago

“Very helpful driver in Belfast loading my bags while I nipped into the loos!! Friendly and informative too!”

Posted 1 week ago

Thank you so much for taking the time to write a review and awarding Aircoach with a fantastic 5-star rating! We truly appreciate your kind words and glowing feedback. We are thrilled to hear that our driver in Belfast was very helpful in loading your bags while you quickly stepped into the bathroom. It's our priority to ensure that all our passengers feel supported and comfortable throughout their journey. Our team takes great pride in providing friendly and informative service, so your comment brings us immense joy. Once again, thank you for choosing Aircoach and for sharing your positive experience with us. We genuinely value your feedback and look forward to serving you again in the future. Warmest regards, The Aircoach Team

Posted 1 week ago

“trying to book for family and have to pay extra because over 10 people including childr4en”

Posted 1 week ago

Hi , There are no extra charges with large bookings, you were booking with www.aircoach.ie? Regards, Aircoach.

Posted 1 week ago

“Booked air coach for Belfast international to Derry. It was running behind 45mins approximately. Went and got a breakfast and missed it..Was able to use the same ticket! For the next ‘’on time bus’’ So was absolutely delighted phoned the guy in Belfast twice to ask about tickets and times..he was very accommodating Thank you great service!! 👏🏻”

Posted 1 week ago

Dear [Reviewer],Thank you so much for your amazing 5-star rating and for taking the time to share your positive experience with Aircoach. We are thrilled to hear that despite the slight delay, you were still able to use your ticket for the next 'on time bus and enjoy our service. We are glad to hear that our staff in Belfast was accommodating and helpful when you reached out to them for assistance with tickets and times. At Aircoach, we strive to provide excellent service and ensure our passengers have a seamless journey. Your kind words and appreciation mean a lot to us, and we are delighted that we could meet your expectations. If there is anything else we can do to further enhance your travel experience with Aircoach, please do not hesitate to reach out to us. Thank you once again for choosing Aircoach, and we look forward to serving you again in the future. Best regards, Aircoach

Posted 1 week ago

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Aircoach is rated 4.2 based on 17,654 reviews