Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,646 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

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Posted 4 months ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 4 months ago

“Martin was very friendly and accommodating. You never get this from bus drivers usually! (Dublin airport to Belfast)”

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Posted 9 hours ago

Thank you so much for your outstanding 5-star rating! We greatly appreciate your kind words about Aircoach. We are thrilled to hear that you had a fantastic experience with us and that Martin was able to make your journey from Dublin airport to Belfast a pleasant one. We pride ourselves on providing exceptional customer service, and it warms our hearts to know that Martin's friendliness and accommodation made a positive impact on your journey. At Aircoach, we strive to go above and beyond to ensure our passengers have a comfortable and enjoyable trip. Your feedback is truly encouraging and motivates us to continue providing top-notch service to all our valued customers. Thank you once again for choosing Aircoach, and we look forward to serving you the next time you travel with us. Best regards, Aircoach

Posted 7 hours ago

“Just want to compliment your agent Laura on her excellent customer service. My flight was delayed by 3 hours and I had no way of changing booking to a later time due to limited internet access on board plane, I have Laura all my details and she was able to change my booking to a later bus , great service highly recommended, 5 ✨”

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Posted 12 hours ago

Dear valued customer, thank you so much for your incredible 5-star rating of Aircoach! We really appreciate your support and are thrilled to hear about your positive experience. We also want to express our sincere gratitude for taking the time to leave such a kind and detailed review. Your words truly mean a lot to us, and it's wonderful to know that you were impressed with our agent Laura's exceptional customer service. We understand that flight delays can be incredibly frustrating, and we're delighted to hear that Laura was able to assist you in changing your booking to a later bus. We have passed on your compliments to her, and she appreciates your recognition of her efforts. Once again, thank you for highly recommending our service. We strive to provide the best travel experience possible, and your feedback encourages us to keep delivering excellence. We hope to have the pleasure of serving you again in the future! Warm regards, The Aircoach Team

Posted 11 hours ago

“As nice as most drivers are I’ve no idea why vaping outside the bus door when boarding - Belfast or Dublin is ok. No anti smoking or vaping or would deny drivers a rest or break but the vaping while engaging with customers is common place. I’ve had active smoke in my face ! It’s not intentional but totally acceptable. Also blasting radio or dance music especially on late buses ? Customers have no choice but to listen to it no matter where they choose to sit.”

Helpful Report

Posted 12 hours ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your comments and suggestions. We are delighted to hear that you found our service prompt and reliable. Providing a seamless and efficient travel experience is one of our top priorities, and it's fantastic to see that we have met your expectations in this regard. We understand the importance of customer satisfaction and continuously strive to improve our services. Your kind words serve as a great motivation for our entire team. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help and ensure that your future journeys with Aircoach are even more enjoyable. Once again, thank you for choosing Aircoach and for sharing your valuable feedback. Warm regards, Aircoach Customer Support

Posted 12 hours ago

“Great experience! Missed the pre-booked bus because of flight delay but the person on terminal 1 of dublin airport helped really well with subsequent bus. Thank you!”

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Posted 1 day ago

Thank you so much for your fantastic 5-star rating of Aircoach! We really appreciate your kind words and we're thrilled to hear that you had a great experience with us. We're sorry to hear about the flight delay that caused you to miss your pre-booked bus, but we're delighted to know that our staff member at Terminal 1 of Dublin Airport was able to assist you effectively in arranging an alternative bus. We always strive to provide excellent customer service, and it's fantastic to hear that our team member was able to help you out. Once again, thank you for choosing Aircoach. We hope to have the pleasure of serving you again in the future! Warm regards, The Aircoach Team

Posted 13 hours ago

“Just want to say I met your driver in Dublin Antonio today. He was the most exceptional kind helpful driver and customer service person I have ever had in my 40 years. He not only helped he made sure all my needs were met. Please give him a pay increase and put his face to your company marketing. A amazing man!! Ye are very lucky he works for your company and another company dont take him from ye!!!!”

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Posted 3 days ago

Dear Gary, thank you so much for giving Aircoach a 5-star rating! We truly value your feedback and appreciate you taking the time to share your positive experience with us. We are especially grateful for your mentioning of our driver, Antonio. We are thrilled to hear that he provided exceptional service and went above and beyond to ensure your needs were met. Antonio embodies the values we strive for at Aircoach, and your kind words truly mean a lot to us. Rest assured, we will pass along your message to our management team to recognize Antonio's outstanding efforts. Your suggestion regarding featuring him in our marketing materials is excellent, and we will definitely consider it. Thank you once again for your support and for being a valued customer. We are very fortunate to have Antonio as part of our team, and we hope to serve you again in the future. Best regards, Aircoach

Posted 13 hours ago

“It makes my journey easy, fast and comfortable.”

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Posted 3 days ago

Thank you so much for leaving us a fantastic 5-star rating! We greatly appreciate your kind feedback and support. It's wonderful to hear that Aircoach has made your journey easy, fast, and comfortable. We are dedicated to providing the best possible service to our valued passengers, and your satisfaction is our top priority. Once again, thank you for choosing Aircoach and taking the time to share your positive experience. We look forward to serving you again in the future! Best regards, Aircoach

Posted 13 hours ago

“Time table every 2hrs from Belfast is a joke”

Helpful Report

Posted 3 days ago

Dear Martin, thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and apologize for any inconvenience that occurred during your journey. We understand your frustration with the time table of our service only running every 2 hours from Belfast. We strive to offer a convenient and reliable transportation option for our passengers, and we sincerely apologize if this did not meet your expectations. Our main priority is to continuously improve our services based on customer feedback. We would be grateful if you could provide us with further details on how we can enhance our time table to better suit your needs. Your suggestions will assist us in making the necessary changes to ensure a more efficient and pleasant travel experience. Once again, we sincerely appreciate your feedback, as it helps us to identify areas for improvement. We look forward to your response and the opportunity to serve you better in the future. Best regards, Aircoach Team

Posted 13 hours ago

“Data wasn't updated for the Transport for Ireland site. 706 still appears as an active service, so I'm left stranded, will miss my train connection in maynooth. Please update your info about your services.”

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Posted 3 days ago

Thank you so much for taking the time to provide us with feedback on your recent experience with Aircoach. We deeply appreciate customers like you who take a moment to let us know about their journeys. We have announced this on all our social media platforms and all our customers that were booked in upcoming services were notified of this. The service is also not on our website anymore www.aircoach.ie. We apologise for the inconvenience. Best regards, Aircoach Customer Support Team.

Posted 3 days ago

“The driver not helpful to passengers on destinations. And the music too loud. Don't want a nightclub experience on the bus.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your thoughts on our services. We apologize for the issues you encountered during your journey with Aircoach. It is disappointing to hear that the driver was not as helpful as expected in assisting passengers with their destinations. We also understand your concern regarding the loud music on the bus. We completely agree that our passengers should not have to experience a nightclub atmosphere while traveling. We will take your feedback into consideration and work towards creating a more comfortable and peaceful environment on our buses. To improve our services further, we kindly request your suggestions on how we can make things better. Your insights are valuable to us, and we want to ensure that our passengers have a pleasant and enjoyable experience with Aircoach. Please email your concerns with relevant details to info@aircoach.ie so we could investigate this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and implementing changes that will enhance your future journeys with us. Thank you for choosing Aircoach. Best regards, Aircoach Team

Posted 3 days ago

“Very helpful driver in Belfast loading my bags while I nipped into the loos!! Friendly and informative too!”

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Posted 4 days ago

Thank you so much for taking the time to write a review and awarding Aircoach with a fantastic 5-star rating! We truly appreciate your kind words and glowing feedback. We are thrilled to hear that our driver in Belfast was very helpful in loading your bags while you quickly stepped into the bathroom. It's our priority to ensure that all our passengers feel supported and comfortable throughout their journey. Our team takes great pride in providing friendly and informative service, so your comment brings us immense joy. Once again, thank you for choosing Aircoach and for sharing your positive experience with us. We genuinely value your feedback and look forward to serving you again in the future. Warmest regards, The Aircoach Team

Posted 4 days ago

“trying to book for family and have to pay extra because over 10 people including childr4en”

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Posted 5 days ago

Hi , There are no extra charges with large bookings, you were booking with www.aircoach.ie? Regards, Aircoach.

Posted 5 days ago

“Booked air coach for Belfast international to Derry. It was running behind 45mins approximately. Went and got a breakfast and missed it..Was able to use the same ticket! For the next ‘’on time bus’’ So was absolutely delighted phoned the guy in Belfast twice to ask about tickets and times..he was very accommodating Thank you great service!! 👏🏻”

Helpful Report

Posted 5 days ago

Dear [Reviewer],Thank you so much for your amazing 5-star rating and for taking the time to share your positive experience with Aircoach. We are thrilled to hear that despite the slight delay, you were still able to use your ticket for the next 'on time bus and enjoy our service. We are glad to hear that our staff in Belfast was accommodating and helpful when you reached out to them for assistance with tickets and times. At Aircoach, we strive to provide excellent service and ensure our passengers have a seamless journey. Your kind words and appreciation mean a lot to us, and we are delighted that we could meet your expectations. If there is anything else we can do to further enhance your travel experience with Aircoach, please do not hesitate to reach out to us. Thank you once again for choosing Aircoach, and we look forward to serving you again in the future. Best regards, Aircoach

Posted 5 days ago

“Waiting in the cold 20 minutes. No sign of bus. So much for a service every 25 minutes. People in Q getting annoyed. Wait time is very poor Will go by taxi next time”

Helpful Report

Posted 6 days ago

Dear John,Thank you so much for taking the time to share your experience with us regarding Aircoach. We truly appreciate your feedback and apologize for the inconvenience you faced while waiting for the bus. We understand how frustrating it must have been to wait in the cold for 20 minutes without any sign of the bus, especially when it was promised to arrive every 15 minutes. We sincerely apologize for the poor wait time, as we strive to provide a reliable service to our valued customers. Your comment about people in the queue getting annoyed is duly noted, and we sincerely regret any inconvenience caused to you or any other passengers. We are constantly working on improving our services and your valuable input helps us identify areas where we need to make changes. Once again, we thank you for bringing this to our attention, John. We assure you that we will take your feedback into serious consideration as we strive to deliver a better experience to all our passengers. Warm regards, Aircoach Customer Support Team

Posted 6 days ago

“AIRCOACH cancelled my bus and refunded for the single journey (I booked return) then they proceeded to issue tickets for the journey again only for the bus not to show up.. 6 people at depot waiting for it. Customer service is useless. First and last time ever using this pathetic service.”

Helpful Report

Posted 1 week ago

Dear Lillian, thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your input and apologise for the inconvenience you faced. We sincerely apologise for the cancellation of your bus and the subsequent issue with your tickets. We understand how frustrating this must have been, and we are deeply sorry for the inconvenience caused. Your feedback is crucial in helping us identify areas for improvement, and we genuinely want to make things better for our valued customers like you. We want to learn more about your experience and how we can rectify the situation. Please let us know how we can make it up to you and ensure such incidents do not happen in the future. Your suggestions and concerns are important to us, and we are eager to take the necessary steps to improve our service. Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we look forward to making things right for you.

Posted 1 week ago

“Am deeply saddened to hear the 706 service from the airport to Athlone is no longer in operation. A huge thank you to the exceptional drivers and staff on this route.”

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Posted 1 week ago

Thank you so much for giving Aircoach a stellar 5-star rating! We truly appreciate your kind words and we are delighted to hear about your positive experience with our service. Moreover, we would like to sincerely thank you for your feedback regarding the 706 service. We understand your disappointment and we share your sadness as well. The exceptional drivers and staff on this route have always been an integral part of our team, and your acknowledgment of them means a lot to us. Thank you for choosing Aircoach, and once again, thank you for your kind words.

Posted 1 week ago

“Bus arrived 20 minutes late, terrible- how reliable are the schedules? We also couldn’t find the tracker and therefore didn’t know if the bus was coming at all.”

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Posted 1 week ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate hearing about your first hand experience and apologise for any inconvenience caused by the delays. Once again, we truly appreciate your valuable feedback, as it gives us the opportunity to learn and grow. If there is anything else you would like to share or suggest to help us enhance our services, please do not hesitate to let us know. We are here to listen and make your experience with Aircoach better. Thank you for choosing Aircoach, and we hope to have the chance to serve you again in the future

Posted 1 week ago

“Travelling from Cork to Dublin airport is never a pleasant experience, especially when travelling very early in the morning. The sits are uncomfortable and the bus is always packed. This was not the case six/five years ago. I would rather fly from Cork to avoid taking the aircoach but flights from Cork are very limited.”

Helpful Report

Posted 1 week ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and we apologize for any inconvenience you may have encountered. We understand that traveling from Cork to Dublin airport during early morning hours can be quite challenging, especially when faced with uncomfortable seating arrangements and overcrowded buses. We are sorry to hear that our service did not meet your expectations, especially when comparing it to your experience six/five years ago. We absolutely want to make things better for you and all our customers. We would greatly appreciate it if you could provide us with further details on how we can improve our service to ensure a more pleasant journey for you. Your suggestions and ideas are incredibly valuable to us. Once again, we sincerely thank you for your feedback and for bringing these matters to our attention. We remain committed to providing an excellent service and we look forward to addressing your concerns and making your future experiences with Aircoach more enjoyable. Warmest regards, Aircoach Team

Posted 1 week ago

“Annoying services. Left me in middle of the journey.”

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Posted 1 week ago

Hi, Could we have some context please? How did the driver leave you? Kind regards, Aircoach

Posted 1 week ago

“We travelled up from dublin to derry and the driver blew cold air on us the whole way up,no heating on the bus. We were absolutely frozen”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us regarding your recent journey on our Aircoach service. We sincerely appreciate your feedback and apologize for any discomfort caused during your trip from Dublin to Derry. It is indeed disheartening to learn that the air conditioning was blowing cold air throughout your journey, leaving you frozen without any heating. We understand how unpleasant this must have been for you, and we apologize for the inconvenience caused. Please rest assured that this issue will be addressed promptly to prevent any recurrence in the future. As we value your opinion, we would like to further discuss your experience and explore ways in which we can make improvements. If you could provide us with more details regarding your journey, such as the specific date and time, as well as any other relevant information, it would greatly assist us in investigating the matter thoroughly. Once again, we extend our sincere apologies for the discomfort you experienced onboard. We are committed to providing a comfortable and enjoyable journey for our passengers, and your feedback helps us in our continuous efforts to enhance our services. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Aircoach Customer Support

Posted 1 week ago

“Booked the Aircoach online to take the 700 bus at 9am from the Morehampton stop to the Dublin Airport. The Bus did not show up. We arrived early at 845am so we defiantly did not miss it. We waited until 9:20 until when we were forced to take an Uber as we would have been late for our flight. I emailed them enquiring about a refund and they told me that according to their computers system the bus arrived there on time which it DIDN'T. They would not issue a refund or offer an resolution. They then didn't respond to my email. Transit in Dublin is a joke in general but these guys are the worst. Avoid.”

Helpful Report

Posted 1 week ago

Dear Derek, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate customers like you who share their experiences with us, as it helps us identify areas where we can improve our services. Firstly, please accept our sincere apologies for the inconvenience caused when the bus did not arrive at the Morehampton stop as scheduled. We understand the frustration and inconvenience this must have caused, especially considering your early arrival at 8:45 am. It was certainly not our intention to let you down in any way. Your feedback regarding the overall transit experience in Dublin is duly noted, and we want you to know that we take it seriously. We want to assure you that we are constantly working towards improving the quality and reliability of our services. Thank you once again for reaching out to us and for giving us the opportunity to improve. We hope that you will consider giving us another chance to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 week ago

Aircoach is rated 4.2 based on 17,646 reviews