“I bought the Stainless Steel Trash pull out.
1) It has a poor, and unusual design that mounts to the sides instead of the bottom. It makes mounting and leveling very difficult depending on your cabinetry! Terrible design.
2) The handle is cheap looking and uncomfortable on the hand since it's just a piece of bent stainless that is a bit rough/sharp. So I intentionally broke it off and am buying a better quality one to mount to it.
3) The stainless front panel was loose because it wasn't crimped well on one side, again, low quality.
4) Given the low/average quality overall, I can't believe this costs more than a couple hundred $. A better one would cost less than half.”
Hello!
So sorry you had issues with this order! I am passing your comments on to the manufacturer to see what can be done to assist. If you have questions or wish to discuss directly please call 800-701-2513 and leave a message if necessary and someone will get back with you asap.
Sales Support
“The MA-125 unit came to me promptly but had an error code and was inoperable. I called you about the error code and left a message, The message was never returned by your company. I called the manufacturer instead. It took them two weeks to answer the question. The problem is solved now. In addition, there was no bill of sale, packing slip, warranty card, nor owner's manual in my box in which the unit arrived. To say the least I am very disappointed in your company. The price was better than buying directly retail from Medify but I clearly know why now- no customer service.”
“This unit does not stay on high or any other position it has a loud sparking noise when on any setting other than low and defauts to the lowest setting it was brand new when it started no way to coummunicat with the maun facturer”
Hi Jared,
So sorry about that! The results are emailed directly from the lab to the customer for privacy reasons and for whatever reason they often go to to spam. Can you check there? Would be something from Pure Air Controls. That said, I will request that they resend those results!
REX
Sales Manager
“Bought the Air Dog X8. Showed up, box was damaged, still plugged it in and ran it, fans make noises and the top filter was ripped on the bottom when I checked to see if anything was wrong. Tried to call and email AirPurifersandcleaners.com no answer, sent 2 email messages, no reply. So I paid $900 for an air purifier that doesn’t work properly. All I wanted was a replacement but I can tell you never to buy from this company. Buy from air dog themselves, I’m sure my problem would be handled much differently.”
Hi Anthony!
So sorry about the damage! I looked through our messages and don't see any emails from you or we would have been right on top of this! I will get our Airdog support team on the phone with you asap! Please email me at support@airpurifiersandcleaners.com to let me know you received this message.
REX
Sales Manager
“I was charged for an airpurifier on 9/24. Have tried to contact by both phone and email. No delivery and no response. Disappointed and very concerned.”
Hello! Since we ship direct from the manufacturer, we have to wait to receive the tracking from them and we pass on to you the minute we see it. Can you please let us know your name or order number and I'll find out what's going on, send you tracking if I have it?
Posted 4 years ago
Looks like it's been delivered! https://www.ups.com/track?loc=null&tracknum=1Z83W0V80331900718&requester=WT/trackdetails Will send to your email as well. Sorry for the delayed tracking; with most air purifier manufacturers being delay due to extreme volume, sometimes they are late sending tracking, too. Email us at support@airpurifiersandcleaners.com if you have any other questions or concerns. REX Sales Manager
“I ordered an air purifier almost a month ago and have still not received it, with very little updates.
When I emailed, I was given a non-active tracking number. It says the label was created Sep 28th, but it has not yet shipped. I'm really concerned with the credibility of this business and that I've just lost $330.”
Hello! We ship direct from the manufacturer who has been severely overloaded and so has your local UPS center, which is delaying pickups as well. I am so sorry, but we have no control over when they are able to ship, but we do send tracking as soon as we receive it from the manufacturer. That said, let me look into your order and see what I can find for you. REX Sales Manager
Hi Ruby
Your order will be there tomorrow :
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405510202079494571512
We apologize for the delay; we had partnered with a company to ship these and were told it had shipped, but did not. They totally dropped the ball on us :/ and we are no longer working with them. if you have any other concerns or questions please email us at support@airpurifiersandcleaners.com
Posted 4 years ago
So glad this finally delivered, and sorry for delays:
Tracking link:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405510202079494571512
“Tried calling and left messages on the site along with emailing. No response so I guess we will have to contest credit card charge. Only received the lights and no filters.”
Hello Robert,
Yes sir, we have had some phone issues, and as we discussed the order was entered incorrectly and we're getting those filters moving, RGA
Issued for the incorrect items sent. Should have tracking for you
In the next day or so.
“Like the other more recent reviews i have tried every form of communication and have not received any response about my order i placed back on March 23rd.”
“I called and left a voice message and left my cell phone number and after a few day of not getting any response I called again and received a mailbox full message. I then sent a message from the website two days later and up to now I have received no response. It might be they are overwhelm with the current health situation, I hope they respond because I can use this filter but if they do not respond in the next day I will have to contact my Credit card company to get my money back.”
Hi Jorge,
We sincerely apologize for the lack of communication. Yes, we have a had a few days where we were overloaded and had a phone issue that was saying our mailbox was full, etc. This is has now been corrected. Rest assured we will look into your order and respond asap. Contact us any time at 800-701-2513 and we'll get back to you within 24 hrs.
“Like other reviews. Ordered 2 weeks ago. No tracking number. Called left message on voicemail. No return call after 4 days. Seems like a scam. I have gone to my bank to reverse the credit card change.”
Hello, CC,
As mentioned in other review replies, we had a phone issue which has been corrected and yes we have been overwhelmed for a few days. Most units ship direct from the manufacturer and we send those tracking numbers as soon as we receive them. So definitely not a scam, sorry it seemed that way to you. Please feel free to call us again at 800-701-2513 and we'll help any way we can, refund your card if need be.
Posted 5 years ago
Also--many manufacturers have delays right now getting parts which has caused a few delays in shipping, tracking, etc.
“I placed an order over 2 weeks ago. Still have not received my air purifier or a tracking number. Called and left a voicemail a few days ago and no one returned my call. I called today and that mailbox is now full. Spend your money elsewhere this site seems like a scam”
Hello,
So sorry. We had a phone issue that has now been fixed. There are no scams here, just a couple of days being overloaded and a phone issue. Many of our suppliers are experiencing delays in getting parts and since we ship directly from the manufacturer, and that is creating a few delays. Please call us back at 800-701-2513 or email us at support@airpurifiersandcleaners.com
