Hello Walter,
Apologies if it wasn't clear in the product video on the site here: https://www.airpurifiersandcleaners.com/germawayuv-36-watt-duct-mounted-uv-air-sanitizer-purifier
At about 3:15 sec into the video, it shows a small indicator on the side of the unit that can indicate when the light is on, working properly.
If you have any other questions, please let me know!!
REX
Sales Manager
support@airpurifiersandcleaners.com
“Purchased two units for larger assembly rooms. The first unit failed, the control screen, within 3-4 days. The second unit had the same failure but reset after multiple tries. Tried to contact the company by email and Phone. The email was never returned. After a week of waiting, a second phone call was made and finally answered. I was told that the problem needed to be addressed by a technician and that they would call back. After several more days passed, another phone call was made and finally had someone send a replacement unit. The new unit had a different electrical cord than the first. The second unit was not shipped with a cord at all. Bulbs were shipped in the new unit without any protection. Two were broken and required the complete cleaning of the inside of the unit before placing it in service. Units were advertised to be WIFI capable. Neither unit will connect via the supplied website connection. The message is that these units are not wifi compatible. More unreturned phone calls and no resolution. I will continue to use these units, as-is until they fail then will replace them with higher standard units.”
Hi Keith,
So sorry you had issues with this order. I do not see any emails regarding issues, but rest assured I am investigating the details here. I will be back with you asap.
REX
Sales Manager
Email: support@airpurifiersandcleaners.com
Hi Anthony,
Thank you for the review. I'll give you a call today to provide support to help you get the best results.
Rex M.
Sales Manager
Air Purifiers and Cleaners.com
800-701-2513
Hi Michael,
Looks like the kits were delivered Feb 8th; I apologize for the delay in getting them shipped--somehow the order was simply missed and did not get processed. If you have any questions about your test results or if I can help with anything, please give me a call at 1-800-701-2513 or email to support@airpurifiersandcleaners.com We'll also provide a discount on any future purchase to address the delay in processing.
Looking forward to serving you in the future!
Rex M
Sales Manager
Air Purifiers and Cleaners.com
