“Easy to rebook our needs literally at the last minute on-line. The Hyundi i130 was excellent for the amount of driving we did from Bilbao, through Basque Country, Logrono, final destination Valencia, about 1200++ Kms. A very comfortable drive. Drop off wasn't so easy as entry into Valencia train station drop off point not so well marked, however office staff very helpful - drop off spot at opposite end of complex to the office. After years of renting cars in Europe, we stupidly forgot to refuel, even though a small amount, we were given the opportunity to refuel or be charge.”
“Avoid at all costs. Booked and pre-paid for an SUV for 3 days in Southampton Central. I was 10mins away from collect the car when they called me said they didn't have that car despite I had pre-paid and asked if I could go to Southampton Airport. Which far away! They sent me there in an uber and left me for 2 1/2 hours because they wouldn't accept me paying the deposit over the phone, via tap and pay or bank transfer, their pay terminals weren't working at the airport. In the end they refused and left me to find my way home on a train and still haven't refunded me my money I had pre-paid. Very unhelpful service by Loise at Southampton Central and some graduate who was manning the airport shop.”
“Dont ever use alamo!!! they left me my very young children and my 84 year old grandmother waiting well over two hours in the 95+ degree fla heat to replace our rental that had expired plates, sent us with different car that didnt fit car seats was told would get a $150 discount, but they charged more than originally agreed!!!”
“we used this company via virgin holidays, we brought our own standalone insurance, we did not need anything else, we expected to get charged a airport fee which we were happy with, got home over $400 taken from card for things we didnt agree to, contacted alamo at miami airport who will not help, i have since read reviews on this company and theyve done things like this alot and are very sneeky so i advise you rent off another company, its discusting to take advantage of tired travellors, we have rented from them before and all was fine but now theyve ripped us off we wont be doing so again and we travel alot, BE VERY AWARE OF THIS COMPANY we did not sign anything to say we agree with all the charges now taking further”
