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Aldi Reviews

2.5 Rating 1,275 Reviews

37 %

of reviewers recommend Aldi

Company Reviews

2.5

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 1 star review on 15th April 2024

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Aldi 5 star review on 30th June 2022

Aldi 5 star review on 30th June 2022

57

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been accused of being a shoplifter on multiple occasions by the OVER AGED MIDDLE AGED so called Aldi security guard in their Crayford store. Firstly , I am not a thief and secondly my professional position would have been this Silly Cows Regional Manager. She is a RACIST .She is part of BLM ,whom are targeting people they perceive to be caucasian. Last night the till staff had to get in between this employee and I and tell her to back off, go stand 6 feet or more away . It seems that Aldi employ Low cast staff and those are jealous of socalled "Posh" customers and then make MALICIOUS AND LIBELLOUS ACCUSATIONS TOWARDS THOSE PERSONS. I AM NOW DECIDING WHETHER OR NOT TO SUE ALDI ......”

Posted 1 year ago

“Customer Service absolutely disgusting on with my 4th phone call totalling now 4 hours and still on hold. Returned 2 parcels on the 8th March, one has been refunded, but the other hasn't been refunded. Trying to get through to someone to process my refund, on hold for 1 hour 20mins got to 7.49pm when they just cut the call off, customer service closes at 8pm! Tried calling the next day only to be told that she shouldn't be in this loop as she can't process refunds and that I had to call back. phoned back again on hold for another hour finally spoke to a Kieran on 30th March 2021 who said she would send an email as she couldn't take bank details over the phone, I complained to her about the length of time I've had to wait to have a refund processed when its their error. 31st March 2021 still not received an email, to be honest not holding out much hope of receiving it. Aldi really have to come up with a better system of contact as this one is clearly not working.”

Posted 3 years ago

“Skelmerale aldi staff very rude checked my bag to see if had stole. will not be returning”

Posted 3 years ago

“What a nasty, horrid and disreputable company this is, Isn't it. All we can hope for is that one day they may go out of business here and those nasty rude staff members, including the managers, find themselves jobless. This company are only like this over here and not in their home country, where such behaviour would not be tolerated by the customers. I no longer shop there because of this. complaining to their head office is a toatl waste of time. If staff are not wearing masks then report them. STAY AWAY!!”

Posted 3 years ago

“Honestly.This nasty company beggars belief at times. It is their desire to get you to pack at those nasty packing counters BUT you do NOT HAVE TO. THEY CANNOT MAKE YOU. If they insist politely tell them no thank you, I will pack my bags here. Checkout staff can be downright rude at times. Are you elderly by any chance? If so then it all makes sense as they have little or no time for them. I have never figured out why it is that when people post on here they rarely name the store they are complaining about. It won't matter to Aldi but it can to some who visit that particular store. They can stop going. Once again, shame on them. Go to Lidl instead. Morrisons even. Good luck and I am sorry you had this issue.”

Posted 4 years ago

“I popped into my local Winchester branch of Aldi's this evening after a long drive home. At the checkout I was TOLD to put my flat folded bag on the conveyer belt. This was examined by the assistant and proved to be empty. I was fuming, but too tired after my journey to speak to the manager as I new I would be fobbed off. I know shops have a problem with shop lifting, but that's not my fault. Treating honest customers as thieves is not the way to go. I have looked on various websites this evening and found that many of your customers have experienced the same treatment, and feel as I do. Needless to say I won't be coming back to your store until you have stopped treating me and the many, many honest customers as thieves. I don't like being treated as one.”

Posted 4 months ago

“Every item of food does not need to be increased in price tho every thing has by now come on Aldi where is the customer loyalty time to give people a break”

Posted 1 year ago

“The staff at Aldi Fort William are blatantly racist towards English people.”

Posted 1 year ago

“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock. I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”

Posted 1 year ago

“This happened for the third time today, male cahier who was operating on tilt four toady at about 14:13 refused to hand me my receipt, instead placed it on the counter. The reason I am upset because, this didn't happen with the other customers who were white. I observed while in the que because I made a note of it mentally when it happened before. I even waited after I caused to see if he handed it to the other persons cashing after me and sure thing he did. I am not easily phased by these things but for the third time happening it tells me something about you sir.”

Posted 1 year ago

“I would just like to say I have not been to Aldi for months because of illness .but I could not wait to get out as it was a dirty unorganised mess .”

Posted 1 year ago

“Bought 3 Pressure washers from aldi on 8th oct, was told delivery would be on friday 21 oct, by XPD , waited in all pm as time slot was 1:30 to 3:30 , no one delivered check tracking later and see a picture of a telegraph pole about 100m up the road in a section of the road that you cannot park in saying could not deliver and "email carded " I had no email, waited in the following Monday all day for delivery , still nothing, phone Monday evening to cancel order as fed up with waiting around , received an email to confirm this , Tuesday 7 am get an email to say delivered successfully , no delivery was made , get a phone call at 10:50 am from aldi customer service to ask if i have the three items , I inform them I do not. , wait for my refund , them nothing , phone back a week later to be told they were delivered , despite me already confirming that they had not been. was told then I would have to wait for an investigation into the courier. they have my £240 I have no goods and they will not refund me. What a bunch of THEIVES I WILL NEVER BUY FROM ALDI AGAIN AND BASED ON THIS AND THE INCOMPETENCE OF THEIR CUSTOMER SERVICE I WOULD STRONGLY ADVISE ANYONE HAVEING LARGE ITEMS DELIVERED BY XPD COURIERS TO JUST DONT DO IT YOU DO NOT GET YOUR ITEMS AND ALDI WILL NOT REFUND.”

Posted 1 year ago

“I would give 0 stars if it was available. Aldi is selling old food! I bought ham slices there & they went bad in a day or two! I will never shop at aldis again. How cruel to sell bad food that will make people sick. Shame on aldis owners.”

Posted 1 year ago

“Not what it used to be a few years back. Prices are often the same as other supermarkets now. Quality of meat has gone down hill alot. Where have your review information gone!? That says it all - got alot to hide these days as quality has gone down substantially. Used to be a regular - definitely not anymore.”

Posted 1 year ago

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Posted 1 year ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Posted 1 year ago

“While shopping at Aldi’s I had two carts full of groceries I could barely push them and nobody would help me out not happy about it all the other stores will help you out with your groceries”

Posted 1 year ago

“I had an interview scheduled, but was never called and wasn’t told that the position was closed for a week. I completely understand if I was not selected and the position is closed, that’s not an issue. But I do take issue with the fact that I planned time to call and interview, and was given no notice. The least they could do would be to call and let me know it’s been filled. Or to call and speak with me at least. I have never been in an Aldi store in my life, but if this is the type of service they give, I don’t want to be a part of that team”

Posted 1 year ago

“Thought we would try aldi to save a few quid there is a reason why they are a cheaper supermarket had there ultimate burgers disgusting why would anyone think adding bone marrow to a burger is a good idea one mouthful in the bin just had there curry sauce with chicken and basmati rice what is up with there rice don't taste right also bought mince and meatballs and there sauce I think I know where they are going to end up would rather starve than ever buying anything from this so called supermarket as the saying goes you get what you pay for you definitely do”

Posted 1 year ago

“Let’s just say there’s a reason it’s cheap.”

Posted 1 year ago

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Aldi is rated 2.5 based on 1,275 reviews