Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not receive complete assembly, had to wait for product while they investigate with the shipping company for their mistake, making this my problem”

“Immediately noticed I made a mistake on my order 210093. They sent an email that they were going to wait to ship so the right item would be delivered. Unfortunately they just went ahead and sent it. Now they said you should reject the delivery. Well I wasn’t home to reject it. Now I have to mail it back at my own cost. It’s been a pain. I got item I needed on Amazon.”

“First hot tub failed in less than ten days. They sent another one and the heater failed within days. The sent a new heater and am unable to install it.because the video showed the wrong hot tub Customer service said they would contact the manufacturer. A month later and no answer from anyone. Must be no one can speak Chinese. Crappy service. I just want my money back.”

“Your communication is non existent. Hire more people”

“worst customer service ever! Dont buy any products here. I bought a dual arm set for my Gates, and the motherboard did not work. I emailed, I called, I left messages, I could not get anyone on the phone and when I did they said send a picture I said well I'm sending you a picture of a motherboard----- that doesn't work that doesn't make any sense So I have so I had to go buy a whole new set after my contractor had installed the arms there was no there was no customer support I will I would have glad have gladly paid more for any other brand than have to spend 3 days not getting out of my driveway because I couldn't get anybody to call me back I eventually had to solder off the arms of my gate because they would not send me a new motherboard”

“Hey there, my name is Steve and I am a remote recruitment agent for AISocial, I checked out your website and I am impressed. I am currently looking for a couple more app reviewers to join our team. The position is flexible so you can work it a couple hours a day on the side of your main business, it pays a minimum of $200 per day and would involve writing a couple app reviews a day. We currently are hiring 3 more people from your location, if you are interested you can view the details of the job by clicking my hiring link below, it isn't the hardest job but we are looking for the most qualified candidates to proceed. https://www.theaisocial.com/writeappreviews Thank you for your time, we hope to see you on our team! Best regards, Steve from AISocial”

“Hey there my name is Zayne and am the CEO of AISocial, I checked out your website and I am impressed. I am currently looking for a couple more app reviewers to join our team. The position is flexible so you can work it a couple hours a day on the side of your main business, it pays a minimum of $200 per day and would involve writing a couple app reviews a day. We currently are hiring 3 more people from your location, if you are interested you can view the details of the job by clicking my hiring link below, it isn't the hardest job but we are looking for the most qualified candidates to proceed. https://www.theaisocial.com/writeappreviews Thank you for your time, we hope to see you on our team! Best regards! Zayne from AISocial”

“Faulty Products”

“We bought our gate openers and Gate from Aleko online. We love the gate and openers until the temperatures dropped to roughly 20 degrees. The gate openers would not open. We were locked in out driveway until the temperatures warmed up. I contacted the company and we exchanged emails, pictures, and videos back and forth over 2 months explaining the problem. the Owners manual says they work down to Minus 4 degrees F. They do not. The customer service is terrible and they do not stand behind their products. They told me they do not have engineers on staff. I mean how do you make these products and not have an engineer on staff? Do yourself a favor and don't do any business with this company. The openers freeze up in cold temps. Avoid this company at all costs”

“Purchased a gate and it came damaged. I sent emails with pictures of the damage immediately Customer service only contacted me days later after I posted a negative review then asked me to revise it after we talked. I didn’t because I wanted to see the gate before I exited it. It took two weeks to get a replacement and they shipped the wrong gate. I can only assume it’ll be two more weeks before the replacement for the replacement arrives. One star will stay.”

“I am picking one star as there is no option for zero stars. Slow to respond to queries, even after multiple email prompts. Do not address the questions raised in the emails, need to be reminded what the issue is. Not able to complete order online as they first stated. Slow turn around time once order placed. The replacement part they recommended to fix the problem did not fix the problem. No response back when I communicated this to them. I am looking at other suppliers.”

“Tired of writing your own blog posts trying to rank your website on the first page of Google? Don't waste any more time figuring out what Google wants to rank your your website. Let A.I. write all your content for you. Write blogs, articles, Facebook Ads, Youtube Video Scripts, TikTok Ads, or publish a best selling book using this A.I. Available only by using the link in this email, you'll receive 10,000 credits so you can start ranking right away. Activate unlimited website traffic using perfectly written content. Start using A.I. to grow your busines. Create a free account. Cancel anytime. No strings attached. Click here and try it for free, visit https://www.tryzik.com Thank you for your time! Jordan Kennedy If you would like to opt-out of communication with us, visit: https://urloptout.com/optout1/?site=reviews.io”

“Got them hot tub stopped heating did return .nowAleko has not started refund”

“Well I made my order 12/03/22. My order included 13 feet of gear rack but my gate is 16ft, so I went ahead and order me 2 extra pieces 3 ft each. A week later I got my order but it came with out the gear racks not even the 2 extra ones that I ordered. I sent an email to aleko couple hours later thay imail me back telling me that they were going to send them the fallowing Monday I was like okey good, a week passed and nothing so this time I called them to let them know that I didn’t receive nothing so they told they didn’t send it because the plastic ones were out of stock so I dicided to switch to still in order to get them in two days, and I did but only 2 racks out of 6 😕 so I called again and they apologized she said she was going to make my order again but it’s been another week and nothing yet so I’m going to call them again Monday hopefully this time is almost a month already that’s why I rate it one star I’ll update my review when I get it if I get it”

“ALEKO PRODUCTS AND STEEL ARE MADE IN CHINA !!! I'M A UNION WORKER AND PURCHASE A CARPORT AND THE ROOF BEAMS SPLIT !!! ALEKO WOULD NOT SEND ME NEW ROOF BEAMS !!! WHAT ME TOO SEND PICTURES !!!!”

Hello Bruce. I'd love to see if there is something that we can do for you here. Would you kindly email us at @hello@aleko.com with your order number, photos, and a brief explanation of what happened here that way my team may assist you further.

“March 2021 my “four person” inflatable hot tub was purchased as a gift, it was not unpacked and set up for use until this summer, 2022. This month I have discovered several air leaks in the tub and have attempted to patch them, unsuccessfully. I got in contact with Sabina from support who provided the only troubleshooting answers she had, unfortunately all unhelpful, and informed me that due to the lapse of warranty there was nothing more Aleko could do for me. I am beyond disappointed. I thought with careful, diligent maintenance and attention I could get at least a couple good years of use out of a temporary hot tub while saving up to buy a more permanent option. Instead I was only able to use the tub for a few months, and now I am still paying installments for a product I will be discarding. The pictures show deflation less than an hour after completely filling with air.”

“Horrible quality, do not purchase an outdoor sauna. It is not for the outdoors. I bought the Canadian Hemlock Wet Dry Outdoor Sauna with Asphalt roof - 5 Person. After less than 1 year, it is completely falling apart from the wood to the finish. This is the worst quality sauna I've ever seen. The whole unit is so cheap and flimsy, if the wind blows the door can fall off. To pay thousands of dollars for this crappy product plus building and installation costs, I expected alot more. Call a local sauna company and have one custom built, at least you will have ongoing support and maintenance, unlike with Aleko. I can't explain how bad the quality is after a few months, what a shame.”

Hello Kay, I terribly apologize for the condition of your sauna. This truly does not reflect the quality of product that ALEKO produces. I would love to have helped you sooner but we have received no correspondence from you prior regarding your sauna and its condition. Please email me at isaiah.potter@aleko.com so we can talk about your options going forward. Thank you, ALEKO Team

“They don’t know how to install a photocell tithe gate opener.”

“very hard to assembly bad quality especially the cloth. customer service hopeless & after sell care useless Not recommended product at all it's definitely a waste of money”

“Very cheaply made”

«
1
2
3
4
5
»

ALEKO is rated 3.9 based on 3,356 reviews