ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.88

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has not been delivered at this time !”

Helpful Report

“Ordered gate actuator 6 march 2021 still waiting. Was told it would take 4 to six weeks tomorrow its 4th week. I still have a non working gate.”

Helpful Report

Hi David, Thank you for reaching out to us and providing us with this feedback. I attempted to call you today regarding your order, but was unsuccessful in getting someone to pick up. Can you please call us at 833-926-2323 and ask for Alex I? Thank you!

“Looks kinda complicated, n r concerned that bolts may not b long enough”

Helpful Report

“Overall it’s ok. A bit cheap in the construction of roof panels. I don’t think they will last long. There were a couple ties & missing holes for screening to hook to the frame. The height wasn’t clear. In the middle it’s 9ft but on the sides it needs to be taller to accommodate a tall person. Barely over 6ft. I ended up raising the whole structure up 12inches.”

Helpful Report

“The web site inventory is not linked to the actual warehouse inventory. When I ordered the site did not warn me of none on hand. Therefore, my order is on back order for ~ two months.”

Helpful Report

Hi Ronnie, Thank you for reaching out to us and providing us with this feedback. We apologize that your item is out of stock, this is the reason we have backorder, so that you may reserve your item and when its back in stock we would ship it out right away for you. Thank you!

“I bought a new control panel for our gate. We are having issue after issue with the controllers. I bought some new one earlier this year and only 5 of the 10 worked properly, Now with the new controller 4 won't work at all and the rest work off and on. Very upsetting after having our gate and no issues for so long.”

Helpful Report

Hi Kathryn, Thank you for providing us with this feedback. I attempted to call you today but had no luck. Can you please give me a call at 833-926-2323 and ask for Alex? I would love to talk to you about this. Thank you!

“The product that I requested was not in stock and I was charged but later got a refund.”

Helpful Report

Hi Carolina, Thank you for providing us with this feedback and for taking the time to leave this review for us. I do apologize that there was an issue with your order, I would like to get on the phone and discuss this with you. I attempted to call you today but it went to voicemail. Can you please give me a call at 833-926-2323 and ask for Alex? Thank you!

“Delivery was late and no compensation. Delayed my job. Item was great!”

ALEKO 3 star review on 17th February 2021

Helpful Report

“The sauna works great after some engineering and a lot of time on my part. The shipping was a week late (long story but not due to covid). Lost a days work waiting for delivery that didn’t come. The sauna was missing instructions and when the proper instructions were sent they were very poorly made. It doesn’t tell you where screws and bolts go so you’re left to fend for yourself. It’s extra difficult when the thing is missing hardware!!! Customer service is very responsive but offered nothing substantial for the loss of time, late delivery, missing hardware, and poor instructions. I was in contact with them three times. They sent me the terrible manufacturers instructions and nothing else. Other than that, it was delivered in a very secured container so that’s a plus. Anyway, now that the sauna is finally up and running, it’s great. The process to make it happen, not so much. Good luck! Images show where hardware is supposed to secure the glass panels.... nothing there (no holes) and no hardware.”

ALEKO 3 star review on 11th February 2021

Helpful Report

Hi Joel, Thank you for taking the time to write this review for our company today. We thank you for providing us with this feedback as we take these reviews seriously. We are currently working on getting better manuals and videos up for installation, I truly do apologize that we werent able to send you a fully up to date manual. However, we are glad you like your product. Thank you once again

“Material used is acceptable the issue is more with the substandard way to fasten the cover to the awning”

Helpful Report

Hi Jenny, Thank you for leaving this review for us and for providing us with this feedback. We will take this into consideration as well, we want all of our customers to have a great experience with our items. Please let us know if you have any more questions. Thank you! Happy Holidays!

“the awning came damaged waiting for a reply hopefully they can help”

Helpful Report

Hi Bruce, Thank you for writing this review for us today! I see some parts came damaged, I do want do apologize about this. These items leave our warehouse brand new and they unfortunately become damaged in transit. I see you are working with one of our agents, I will have them resolve the issue for you right away. Let me know if you have any further questions. Thank you!

“Could do better with the manual”

Helpful Report

Hi, Thank you for taking the time to write this review today! I do apologize about the manual as well, I believe you may have an outdated version. I will email you over a new one as well as a link to youtube on installation. Let me know if this works with you. Thank you!

“The bicycle tent leaks on occasion when rainfall is heavy. Sprayed with silicon weatherproofing and slowed leak. Price was reasonably inexpensive. Instructions were not very clear but setup easy if your handy.”

Helpful Report

Hi John, Thank you for taking the time to write this review! I do apologize the tent is not working for you as well. I have attempted to call you but it went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would be more than happy to assist you. Thank you!

“Still waiting for back ordered items”

Helpful Report

Hi Linda, Thank you for taking the time to write this review today! Taking a look at your order, I see that the item is on backorder. We are expecting these fairly soon, it will be about 1 more week until we receive these. Please let me know if you have any more questions. Thank you!

“The awning took 2 days to install. The second day was only 3 hours. We like the awning but the INSTRUCTIONS were not good. Someone should assemble a awning and write the instructions exactly. I also think the cord should have been installed at the factory prior to sewing the seams. I was very hard and time consuming to install t he cord. We had to use gel on the cord to finally get it in. ED”

Helpful Report

Hello Ed, Thank you for taking time to review us. We're extremely sorry for the inconvenience. Please give us a call at 833-926-2323 and our Tech Support associates would love to assist you with any issues you're having. Thank you

“We ordered privacy fence wrap to complete our fence project but the 50 foot section was not of the same quality as our first order last year. Grommets were damaged and did not line up and one end was a different color as if it had come from a different lot. Hoping that it holds up as well as our last order.”

Helpful Report

Hello Marry, Thank you for providing us with your honest opinion about privacy screen. We're extremely sorry for the inconvenience, please let us know what we can do to rectify this issue? Thank you

“Awning instructions were not very good, awning works great, but the top is loose and sags...”

Helpful Report

Hi Chad, Thank you for taking the time to reach out to us with your concerns. I do apologize about the experience you have had so far. I will have a technician of mine reach out to you right away to help fix this issue. Please let me know if you have any further concerns. Thank you!

“Thi review is based on the delivery of my 3 gate opener purchases. One of first orders received came in 3 different packages. The other 2 orders were delivered by fed ex to wrong address.luckily their is still honest people, and brought those 2 gate openers to me. Aleko should follow up on deliveries and double check with costumers if packages were received.”

Helpful Report

Hi Gerardo, Thank you for your honest review. We're sorry that FedEx delivered part of your order to a different place. We're glad that you received all of the items. This review will be used to train our staff to follow up on every order to prevent this from happening again. Thank you

“My hot tub took 4 months longer than estimated and then broke on the first use. They sent a replacement which also broke first day. It is now 5 months later and I still don't have a working product. I would avoid this company. UPDATE: Customer service was very kind and offered a refund. 3 stars for service. Still wary of product quality.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with the product you have received. I do apologize about the inconvenience this has caused you as well. I will have my Customer Service Lead reach out to you today and assist you with a resolution, please be on the lookout for that call. Please let us know if you have any further questions. Thank you!

“The instruction/user manual for the Aleko Sliding Gate Opener AR1550/AR2450 is at best confusing. I am an electrician with over 40 years experience, The electrical conduit opening in the base of the housing will not accept a NEC fitting. The hole has to be reamed out with a round file or a dremel tool to use a 1/2 inch NEC watertight fitting. A DIY person will struggle installing this unit.”

Helpful Report

Hi Dalton, Thank you for taking the time to write this review. First, we would like to apologize for the inconvenience with the manual instructions. Please give us a call at 833-926-2323 and one of our Tech Support representatives will be able to assist you with the installation of AR1550/AR2450. Thank you

ALEKO is rated 3.9 based on 3,356 reviews